Customer Service Oriented Troubleshooter with Multitasking Skills
Resume:
Grace Uribes
*********@*****.*** +1-909-***-****
WORK HISTORY
Homemaker at I m Self Employed
October 1990 - Present (35.5 Years)
Take care of the home and family Budget finances and expenses Cook and clean Wash, dry, and put dishes away Wash, dry, and put laundry away Use a vacuum cleaner and household appliances
Amazon Air Associate I at Amazon Warehouse
June 2024 - August 2025 (1.5 Years)
Maintained a clean and organized work area to promote safety and productivity Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders Safely stored hazardous materials according to OSHA regulations and company guidelines Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors Achieved an average picking rate of XX items per hour, exceeding department standards Participated in regular safety training sessions to ensure compliance with workplace health and safety guidelines Demonstrated strong attention to detail when inspecting incoming shipments for damage or discrepancies Achieved a record-breaking productivity rate during peak season by consistently meeting or exceeding daily picking targets Sales Advisor at Club Demonstration Services
January 2021 - December 2021 (1 Year)
Setup and takedown demo station as required. Sales Advisor Prepped and cooked food according to specifications. Used proper food handling and temperatures. Conducted demonstrations that introduced customers to new products. Operated microwave, hot kettles, and electric skillets.
Office Clerk III at San Bernardino County Registrar of Voters February 2024 - March 2024 (0.5 Year)
Answer inbound phone calls, categorize, and assign issues accordingly. Operated multiline phone system Microsoft team communication Complete data entry tasks for various departments Provide customer service to voters, election workers, candidates, county department, and other agencies including answering questions regarding process, procedures, and general information. Prepare written correspondence as needed. Maintain various department records both electronically and physically. Perform quality assurance checks on various department processes. Assist in training OCI and OCII level employees on department processes and procedures. Acts as coordinator of various teams.
EDUCATION
Concorde Career College - None
Graduated 2002-01-01
Medical Assistant
Concorde Career College - None
Graduated 2018-01-01
Medical Office Admin
Riverside City College - Bachelors Degree
Graduated 2025-01-01
Business Administration with Accounting concentrat SKILLS
MS-Access, To complete
Microsoft Word, To complete
Microsoft Excel, To complete
Microsoft Windows, To complete
Research, To complete
Accounting, To complete
Adobe Acrobat, To complete
Adaptability, To complete
Artificial Intelligence, To complete
Analytical, To complete
Veterinary Medicine, To complete
Technical Support, To complete
Teaching, To complete
Basic Life Support, To complete
Telecommunications, To complete
Behavioral Medicine, To complete
Medical Billing And Coding, To complete
Medical Imaging, To complete
Business Development, To complete
VoIP, To complete
Customer Relationship Management, To complete
Business Administration, To complete
Microsoft Outlook, To complete
Copy Editing, To complete
Business Process Improvement, To complete
Call Centers, To complete
Medical Records, To complete
Sales Till Operation, To complete
Customer Service, To complete
Cold Calling, To complete
Communication, To complete
Public Health, To complete
Public Relations, To complete
Regulatory Compliance, To complete
Computer Literacy, To complete
Contract Management, To complete
Cooking, To complete
CPT Coding, To complete
Critical Thinking, To complete
Customer Communications Management, To complete
Customer Retention, To complete
Data Entry, To complete
Relational Databases, To complete
Desktop Support, To complete
Project Planning, To complete
Word-processing, To complete
E-Commerce, To complete
Medical Emergency, To complete
Occupational Safety And Health, To complete
Labour Laws, To complete
Ethernet, To complete
English, To complete
Enterprise Resource Planning, To complete
Finance, To complete
Expediting, To complete
Fax, To complete
Sales, To complete
Food Safety, To complete
Food Preparation, To complete
Google Docs, To complete
Grammar, To complete
Leadership, To complete
Health Care, To complete
Help Desk, To complete
Health Insurance Portability And Accountability Act (HIPAA) Compliance, To complete Marketing, To complete
Home Care, To complete
Hospice, To complete
Human Resources, To complete
ICD-10 Medical Classification, To complete
Systems Analysis, To complete
Instant Messaging, To complete
Interpersonal Skills, To complete
VPN, To complete
Problem Solving, To complete
Python (Programming Language), To complete
Lead Generation, To complete
Mechanical Engineering, To complete
Project Management Software, To complete
Mathematics, To complete
Project Management, To complete
Medical Terminology, To complete
Medication Administration, To complete
Merchandising, To complete
Microsoft Office, To complete
MS-Project, To complete
Multitasking, To complete
Negotiation, To complete
Netsuite, To complete
Nursing, To complete
Office Management, To complete
Oracle Applications, To complete
Pediatric Surgeries, To complete
Phlebotomy, To complete
Telemarketing, To complete
Pivot Table, To complete
Presentations, To complete
Problem Management, To complete
Product Management, To complete
Project Coordination, To complete
System Development, To complete
Quality Management, To complete
Quickbooks Pro, To complete
Remote Access, To complete
EClinicalWorks, To complete
Restaurant Operation, To complete
Retailing, To complete
Safety Training, To complete
Salesforce.Com, To complete
SAP Applications, To complete
Service-Oriented Architecture, To complete
Microsoft SharePoint, To complete
Nursing Home Care, To complete
Social Media, To complete
Sarbanes-Oxley Act (SOX) Compliance, To complete
SQL Databases, To complete
Statistics, To complete
Stock Control, To complete
Systems Design, To complete
Time Management, To complete
Thinning, To complete
Training Activities, To complete
Triage, To complete
Typing, To complete
Vacuum Cleaner, To complete
Workers' Compensation, To complete
Wound Care, To complete
Friendliness, To complete
Scheduling, To complete
Patient Assessment, To complete
Coordinating, To complete
Commercial Driver's License (CDL), To complete
Filing, To complete
First Aid And Preparedness, To complete
Activities Of Daily Living (ADLs), To complete
Revenue Cycle Management, To complete
Warehouse Management Systems, To complete
International Classification Of Diseases, To complete Administration, To complete
Greet Guests, To complete
Attention To Detail, To complete
Software Troubleshooting, To complete
Coaching And Mentoring, To complete
Team-working, To complete
Vba Programming Language, To complete
Hardworking And Dedicated, To complete
Zendesk, To complete
DocuSign, To complete
Servicenow, To complete
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