Customer Service-Oriented Professional with Multisector Experience
Resume:
Julie P. Wood
Syracuse, UT *****
***********@*****.***
Summary
Friendly and hard-working employee with experience in a variety of fields seeking a career in customer service or other area where I can utilize my talents, experience, and education.
Experience
March 2022-Present
Mountain View Eye Center-Layton, UT Head Receptionist
●Ensure timely and efficient check-in and check-out of patients.
●Supervise a team of receptionists, including training, scheduling, skills assessments, etc.
●Maintain doctors’ schedules, triage patients, and facilitate good communication between departments.
●Be familiar with insurances, copays, and appointment types in order to streamline front-desk workflow.
August 2017-March 2022
Pluralsight-remote position Technical Transcriptionist
●Worked remotely as an auditor working on closed captioning for AI-transcribed technical training videos.
●Researched correct spelling and punctuation of proper names, technical terms, etc.
●Typed closed captioning for internal promotional videos.
●Tracked work time using Excel spreadsheet.
●Achieved the highest level of quality and speed as tracked by supervisor.
June 2015-August 2017
HomeTech-remote position Insurance Transcriptionist
●Worked remotely transcribing interviews for various insurance companies.
●Achieved a promotion to the quick turnaround team and worked on the technical interviews as a trusted employee.
●Able to complete work within one-day turnaround time.
January 2013-May 2015
Buffalo Point Elementary-Syracuse, UT Para Educator
Para Educator
●Assisted in the one-on-one teaching of functional skills students in a public school environment, sometimes coordinating two or three students’ lessons at once.
●Responsibilities included teaching reading, simple math, skills evaluation, feeding, toileting, proofreading, and other assistance.
●Kept detailed data of lessons completed and students’ responses and demeanor during such lessons.
Skills
Type 85 wpm, Excel, Microsoft Word, Weave, Chrome, grammar and punctuation, editing, internet research, customer service, spelling, appointment scheduling, phone etiquette, insurance verification, HIPAA compliance, problem solving, communication, multitasking, office supply management.
Education
December 1996
Brigham Young University Bachelor’s Degree
Volunteer Experience
●Headed and managed a women's organization in my neighborhood where I oversaw the physical and mental well-being of the members. Organized common groups and taught lessons.
●Headed a children's organization at my church where I managed and organized children's classes and religious education and the adult teachers of the children.
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