Business Process Analyst & Project Leader

Roselyn Castro

+63-998******* **************@*****.*** https://www.linkedin.com/in/leanne-castro/ SUMMARY

Results- and detail-oriented, performance-driven,experienced project manager and business process analyst both as ERP/systems implementor and technology consumer. Demonstrates in-depth and strategic ability to facilitate operational and procedural planning and execution, align IT strategies with business goals. Led cross-functional regional teams in the delivery of strategic solutions, established and mentored systems operations support teams and mentored future leaders. EDUCATION

Bachelor of Science in Accountancy Polytechnic University of the Philippines, 1990, Certified Public Accountant (CPA) Enterprise-wide Risk Management Program, Asian Institute of Management, 2008 (Certificate) WORK EXPERIENCE

Care-giving break

July 2024 to present

PROJECT MANAGER, Antonio Rivera Consulting

January 2024 to July 2024

● Project Management

● Risk Management

● Change Management

● Budget Management

● Document Management

Achievement:

● Identified compliance, legal, strategic, and financial risks of assigned on-going project and potentially saving the company Php168M project cost.

Care-giving break

Sep 2023 to Dec 2023

DIRECTOR, PROJECTS & SERVICE DELIVERY/LEAD BUSINESS CONSULTANT, AppCentric Solutions, Inc. June 2023 – August 2023

● Strategic leadership and planning

● Financial and resource management

● Project and service delivery oversight

● Risk management and quality assurance

● Stakeholder and team management

● Project Management

Achievements:

● Obtained Client’s sign-off on major project scope change after alignment review of project scope further ensuring project success.

● Completed compliance (BIR-related) projects for assigned high-valued Clients avoiding costly penalties and fines.

● Collaborated with another Client in redefining project delivery strategy to ensure compliance with regulatory requirements while identifying and addressing critical business processes. Care-giving break

January 2023 – June 2023

ACCOUNTING & IT MANAGER, Constellation Travels, Inc. (transferred from PTCHI) Aug 2022 to December 2022

● Financial reporting and accuracy

● Internal controls and regulatory compliance

● Budgeting and Forecasting

● Operational Management

● Audit Coordination

● Technology Integration

● IT strategy development

● System implementation oversight

● Data privacy compliance, cybersecurity &risk management

● Vendor and budget management

● Technology evaluation

Achievements:

● Successfully averted a potential high-risk integration project that could potentially compromise customer data. Roselyn Castro

+63-998******* **************@*****.*** https://www.linkedin.com/in/leanne-castro/

● Achieved a shortened month-end closing activity (from 3 weeks to 5 days) by streamlining select accounting processes and revamping tasks prioritization of accounting team members.

● Successfully obtained C-level approval to upgrade the current accounting system, including integrations with other systems. SENIOR PROJECT MANAGER, Philippine Transmarine Carriers Holdings, Inc. (PTCHI) July 2021 to July 2022

● Strategic planning and execution

● Leadership and team management

● Risk mitigation and problem solving

● Stakeholder communication

● Quality and compliance

● Project management & process improvement

Achievements:

● Developed basic guidelines in the implementation of Project Management best practices including guidelines on internal project costing/billing for reference of internal customers.

● Successfully implemented a Recruitment system for an affiliate within 2 weeks.

● Implemented guidelines and process of internal billing to affiliates of IT PM resources, where appropriate.

● Revamped project strategies of on-going global system integration projects to formally document and obtain external partners’ sign-off on the projects.

● Took over management on on-going logistics project, completed on-time and within budget. Also, initiated necessary dependent projects for integration with the existing accounting system. Care-giving break

February to June 2021

OPERATIONS MANAGER, Etrading Software Limited (Phils), Inc. ROHQ May 2019 to Jan 2021

● Strategic operations planning

● Operational efficiency

● Financial oversight

● Team Leadership

● Compliance and Quality Control

● Supply chain/Inventory Management

Achievements:

● Completed compliance with the Data Privacy Act for the local office.

● Assisted UK office in the completion of their version of Data Privacy compliance.

● Drafted changes to the company's policy and procedures manual for compliance and alignment

● Collaborated with 3rd party accounting service-providers in the improvement of outsourced services.

● Completed office renovation and transfer of office including required regulatory compliance relative to PEZA

● Set up and clearly defined employee roles, KPIs, and performance assessment process of Admin & HR team members. CONSULTANT – DATA CENTER DECOMMISSION PROJECT, IT-SPAC Mar 2019 to Apr 2019 (originally a 6-month project)

● Engaged to identify and address project roadblocks resulting in major project delays. Achievement:

● Identified major roadblocks and recommended to the global CIO to re-evaluate project strategy and identify resource owners/major stakeholders for proper scoping, alignment, and risk identification. ACCOUNT/PROJECT/DELIVERY MANAGER, POS COMPLIANCE MANAGER, iRipple, Inc. Apr 2018 to Dec 2018

● Relationship Management

● Customer Support and Advocacy

● Business Development

● Contract Renewals

● Strategic Planning

● Incident Resolution

● Service Excellence

● Operational Efficiency and Continuous Improvement Achievements:

● Managed Customer receivables and significantly collected on overall outstanding receivables by as much as 80% within 3 months.

● Successfully negotiated with external Clients to invite our team in the ManCom meetings for IT-related discussions.

● Completed and obtained Client’s sign-off on (initially) a Php40M project for the Client’s POS system upgrade.

● Led the implementation of POS system for Clients including BIR POS-accreditation.

● Set-up a team for after-sales support for Clients – hiring of team members, selection and implementation of ticketing system, drafted SLAs, development of guidelines/SOP in the conduct of the operations support team. 2

Roselyn Castro

+63-998******* **************@*****.*** https://www.linkedin.com/in/leanne-castro/

● Led the discovery session for Client in the manufacturing and logistics sectors and developed proposed programs

● Served as SME of Clients on BIR rulings for POS operations. CONSULTANT MS Dynamics FO, Technosoft, Inc.

Jan 2018 to Apr 2018 (originally 6-month contract, completed in 4 months)

● Strategic planning and execution

● Leadership and team management

● Risk mitigation and problem solving

● Stakeholder communication

● Quality and compliance

● Project management & process improvement

Achievements:

● Led the finance and accounting team of the client in the process review, change management, reports, and compliance (GAAP, GAAS, BIR) review until system implementation.

● Led the finance and accounting team of the client in completing documentation required for CAS permit with BIR. SENIOR PROJECT MANAGER, Genie Technologies, Inc.

June 2017 to Nov 2017

Achievements:

● Completed projects for BIR-accreditation of POS system and/or CAS of several clients

● Led the Clients’ accounting team in resolving various process and accounting issues prior to the JDA and POS implementations, as a value-added service.

● Led the implementation of MS Navision and MS Axapta for clients in the retail and manufacturing sectors.

● As a value-add service, collaborated with a retail client’s accounting team in the proposed alignment with GAAP, GAAS, and other applicable regulatory provisions.

SR PROJECT MANAGER/ SERVICE DELIVERY MANAGER/SYSOPS SUPPORT MANAGER, Jollibee Foods Corp May 2011 to Nov 2016

● Project Management

● Risk Management

● Change Management

● Budget Management

● Strategic leadership and planning

● Financial and resource management

● Project and service delivery oversight

● Stakeholder and team management

● Technology Integration

● IT strategy development

● System implementation oversight

● Vendor and budget management

● Technology evaluation

● System performance and maintenance

● Operational support leadership

● Product ownership

● Troubleshooting and incident response

● Process improvement and documentation

● Security and compliance

● Collaboration and reporting

Achievements:

● Developed basic guidelines in the implementation of Project Management – best practices and project costing/billing to justify cost recovery of select IT-related costs

● Led a small team of BAs/PMs in the delivery of various projects, e.g. Loyalty projects, DMS projects, others, across the entire Jollibee group locally and in North America/Canada.

● Setup & managed support teams (helpdesk) servicing local & North America/Canada branches

● Delivered an updated food delivery system for all 6 brands including systems integrations, e.g. payment gateways, call centers

● Led team collaborating with BIR for nationwide POS-related concerns of the group

● Successfully obtained approval from C-levels to set up a separate local helpdesk team to support the (1) online food delivery system

(PH) and (2) the GRS system (North America/Canada) to ensure quality of service.

● Established, managed, and trained BIR POS support staff for all 6 brands (nationwide) of both company-owned and franchise stores.

● Professionalized, to a certain degree, the project management practice of the group by implementing critical project management standards and best practices, including obtaining support of the initiative from internal clients. SERVICE LEADER – PROJECTS, Jollibee Worldwide Services, Pte. Ltd. (ROHQ) Feb 2010 to May 2011 (transferred to JFC Corporate IM)

● Operational and Project Management

● Team Leadership and Support

● Service Delivery and Quality

● Communication and Stakeholder Management

● Risk Mitigation and Conflict Resolution

● Process Improvements

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Roselyn Castro

+63-998******* **************@*****.*** https://www.linkedin.com/in/leanne-castro/ Achievements:

● Completed implementation of several process improvement tools locally and in North America.

● Developed and implemented Project Management standard documentation – Project Charter, Budget, Timelines, others

● Successfully obtained CEO’s support to revive select process improvement projects initially flagged for cancellation.

● Took over system development and operations support of the food delivery capability to align and improve performance

● Established standards and procedures (ala PMO) in project management including templates for the initiative to do mini roadshows to re-introduce the purpose of Projects Team to stakeholders. SENIOR BUSINESS ANALYST / ACCOUNT MANAGER, Zuellig Pharma Asia-Pacific Ltd. PH ROHQ Aug 2005 - Nov 2009

● Strategic analysis

● Requirements and process improvement

● Project leadership

● Stakeholder management

● Mentorship

Achievements:

● Led the planning and implementation of the regional deployment of the Financial Management System (FMS) project.

● Led the Regional HSBCNet project rollout for AsiaPacifi c (13 Countries).

● Developed study papers on management-identified risk areas for RO-Risk Management team’s evaluation.

● Led the development of RFI, RFP and Vendor-selection process for the regional implementation of SAP.

● Completed desk audit of Invoicing process concerns in one of the local affiliates.

● Review finance-related system enhancement requests. Requests that are endorsed as project are then assessed if funding will be local, regional, or global based on predefined criteria

● Completed the User requirements gathering of countries across Asia Pacific in preparation for the RFI/RFP for an enterprise-wide ERP implementation project. Completed the Vendor selection process with key stakeholders. BUSINESS PROCESS ANALYST / PROJECT MANAGER, SMITS, Inc. Oct 2004 to May 2005

Achievements:

● Led the implemented MS Sharepoint for the company’s Corporate Communications Division including the development of document management framework.

● Led the implementation of MS Solomon for the Project Accounting Monitoring System (PAMS) of Corporate Engineering. FINANCIAL SYSTEMS CONTROLLER / PROJECT MANAGER, Maitland-Smith Cebu Inc. ROHQ June 2002 to Sep 2004

Achievements:

● Completed the set-up of Customer Ordering hub in Malaysia - from the legal office/operations set-up to the presentation to BIR regional office of the HQ.

● Completed the implementation of a reporting system (as part of the ERP implementation) in the Indonesia office.

● Learned basic Bahasa Indonesia language to effectively communicate with internal stakeholders for the ERP implementation project and established the group’s sales hub in Malaysia. BUSINESS PROCESS ANALYST / ORACLE EBS FUNCTIONAL CONSULTANT, James Martin+Co. Sep 1999 to April 2001

Achievements:

● Completed the upgrade of AsiaPacific operations from current financial systems to Oracle EBS Financial suite.

● Completed the upgrade and integration of Deltek Web-Timesheet with Oracle Project Costing and Billing for the global operations.

● Implemented Oracle EBS and Oracle Project Billing & Costing modules for global implementation. FINANCE MANAGER, Prime Spots, Inc.

Nov 1998 to Aug 1999

BUSINESS SYSTEMS ANALYST, ShoeMart, Inc.

Apr 1996 to Oct 1998

SYSTEM/OPERATIONS AUDITOR, Systems Technology Institute (STI), Inc. Sep 1992 to Apr 1996

ASSOCIATE AUDITOR /TECHNICAL STAFF, Sycip, Gorres, Velayo (SGV) & Co., CPAs Nov 1990 to Sep 1992

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