Operations & Customer Support Specialist
Resume:
SERVICE TECHNICAL SUPPORT DATA
MANAGEMENT TRAVEL MANAGEMENT ITENARY
CUSTOMISATION OPERATIONS MANAGEMENT
ONTRIP SUPPORT
An Articulate and Result oriented Professional with notable experience in instituting and leading operations in customer support, technical support, operations management, travel management, itenary customisation, concierge operations, relationship management, service quality, data management, and sales. Handled the entire responsibilities towards pro-active strategies, earned a reputation, as someone who is able to think clearly times of complex operational activity, able to work in a team or autonomously and renowned for achieving in results. Possess hands on expertise in working in cross-functional teamwork, challenging high- pressure environment.
PROFILE SUMMARY
● Accurate and assertive performance driven Professional dedicated to delivering the highest quality service to every client with technical support and concierge operations
● Well-versed in the art of managing Customer Escalations / Complaints by understanding client concerns, reaching root cause for the problems and resolving issues methodically
● Proficient with the data management policies, procedures and common technical tools coupled with strong analytical, quantitative, evaluation and interpretation skills
● Efficient manager with expertise in ensuring optimum quality, productivity and timeliness of operations across the department
● Self-motivated, result-oriented with a desire for constant learning; excellent communicator, good at interacting with cross- functional teams
CORE COMPETENCIES
● ~ Customer Service Management ~ Itenary Customisation ~ Concierge Operations
● ~ Corporate Clients Management ~ Operations Management
● ~ Client Relations
● ~ Quality Assurance
● ~ Negotiation
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~ Problem Solving
~ Time Management
CAREER NARRATIVE
~ Technical Support
~ Strong Communication Skills
~ Interpersonal Skills
● Coordinated bookings for flights, hotels, and transportation.
● Managed appointments and organized client travel itineraries.
● Prepared and distributed travel documents, including tickets and itineraries. SEASONED CUSTOMER SERVICE / CONCIERGE MANAGEMENT PROFESSIONAL / TRAVEL EXPERT RELATIONSHIP MANAGEMENT CUSTOMER
AMANDEEP SINGH
Main Duties:
~ On-Trip Support
Till date.
Sion Mumbai, India
************@*****.***
OFFICE ADMINISTRATION / TRAVEL CONSULTANT OFFOZON: Feb 2022
● Provide On-Trip Support to the clients for alternate arrangements.
● Maintained accurate client records and financial transactions.
● Addressed customer inquiries and resolved travel-related issues.
● Managed office supplies and ensured smooth daily operations. Main Duties:
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INTERNSHIP
INTERN
Jul 2020 –Sept 2021
Backwater Technologies Pvt LTD (Chillr mobile app) – Mar 2017 –Jun 2017 Main Duties: Started as a Sales Manager then worked as a technical support executive and also as a Relationship Manager in Concierge Resolve customer queries at L2 desk over Emails and Calls from multiple Countries such as India, UK, USA, Canada, Australia, Europe, etc.
Book slots for customers as per their preferences and assigning best available teacher to the student. Handle maternity and resignation related queries of teachers Take care of feedbacks and suggestions from teachers and students Ensure Tickets are resolved within TAT and ensuring customer satisfaction. Verify, checking and collecting data from to enhance and streamline business process Complete concierge assignments, collect information and communicate with clients Maintain and expand customer databases, provide technical support to customer with follow-up and response Developed and executed improvement plans for improved productivity, and quality. Profile:
Operations Department.
EDUCATION
BACHELOR OF COMMERCE, (A-Grade) Mumbai University, India (2018) ACHIEVEMENTS
Attained Recognition letter and voucher of INR 2000 as a token of appreciation twice at WhiteHat Jr. TECHNICAL SUPPORT / RELATIONSHIP MANAGER –CONCIERGE WhiteHat Jr. Provide support to customers for failed transactions or discrepancies with utmost efficiency and professionalism Ensure resolution within the given TAT effectively Resolve queries and complaints related to Application in a courteous manner and promptly
● Coordinate with Banks for resolution of complains by adhering to all the guidelines outlined by the company
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