IT Systems Administrator with Azure, Security, and MSP experience

Irfan Khalid Awan

443-***-**** ***************@*****.*** Parkville, MD

Academic Qualifications

• Microsoft Azure 104 Aug 2025-Aug 2026.

• CCNA Dec 2024-Dec 2027.

• Cyber Security Diploma (Career Now Learning USA)-2023.

• Diploma in IT Networks -2005 Sep-2007 Sep

• JAMF 100 MDM Apple IOS Certificate July 2022.

• Dell hardware Technician 2023.

• Intermediate junior College Certificate 2002-2004

• Secondary School Certificate (Majors in General Science) 2000-2002

• NSE institute Fortinet Certificate Information security awareness Jan 2021.

• NSE institute Fortinet Certificate Evolution of Cybersecurity Jan 2021.

• NSE -1 institute Fortinet Certificate Network Security Associate Jan 2021.

• NSE -2 institute Fortinet Certificate Network Security Associate Jan 2021Level 1

• English Language IELTS Academic Certificate. Overall Bands-6 Jun 2021.

Skills

ServiceNow, Ivanti, ConnectWise, AutoTask, Windows Deployment Services (WDS), Microsoft Endpoint Configuration Manager, SCCM, Microsoft Intune Azure, Google Suite workspace, Linux OS, Mac IOS JAMF, VMware virtual Box, Citrix ZenApp, Office 365, Cisco, Poly Crestron AV, Zoom meeting room configuration, Wireshark, PowerShell, Network Switch/Router/AP include Cisco Meraki, Ubiquiti, Alcatel Lucent, Fortinet, Hpe, Dell, Datto backup Servers, Azure backup recovery, Rack and Stack, Network Cabling, Putty console.

Employment History

Corsica Technologies MSP

System Admin\Field Tech (Hybrid) Mar 2025-Current (Contract)

• O365 Admin center, Share point Admin center Managing site collections, permissions, security,

storage, and M365 group and Perform backup, restore, and recovery operations.

• Exchange admin center & Azure Intra account User mailboxes, Shared mailboxes, Distribution

groups, Microsoft 365 Groups

• (G suite) support and manage Google Workspace environment, admin console and user/App

Management.

• Nable remote control, Quick assist & RDS access.

• SQL server for device backup & On premises Probe server access to manage network devices and applications. Or replacing the servers and upgrading the firmware.

• Ubiquiti manager for network devices management, installation and configuration.

• Datto cloud access for user back & backup IDRAC configuration from old to new devices.

• Onsite visits for new machine deployments such as workstations, servers, switches, routers and Aps.

• Handle escalated tickets from tier 1 and work on it with in the SLA.

• DC visits for patch management, Network device upgrading and replacements.

• Cloud management: Fortinet Fire wall, Unifi, Meraki Cisco Firewall for network device management and apply security policies as per clients.

• Meraki dashboard management: Monitor, configure, and manage all Meraki devices, including security appliances (MX), switches (MS), wireless access points.

• Configure and manage security features such as Layer 7 firewall rules, content filtering, intrusion

detection/prevention, and virtual private networks (VPNs)

• Rack and stack

Physical installation: Physically install, mount, and secure network hardware, including switches

& routers, into data center or network closet racks.

Equipment preparation: Unpack, inspect, and stage new hardware, ensuring all components are

present and undamaged before installation.

Cable management: Route and terminate power and data cables maintenance.

• Fortinet firewall monitor network security, develop and enforce security policies, troubleshoot security issues, and implement best practices to protect the organization's assets, create security policies and objects for blocking or allowing the traffic.

Network maintenance: Perform regular system updates and patches to ensure all systems are secure and running efficiently. Manage network infrastructure, including LANs, WANs, and VPNs

• Ticketing system tool Jira & AutoTask.

University of Maryland Medical Center Feb 2024-Oct2024 (Contractor)

Office 365 Migration support (Remote)

• Remote Support for Office 365 Migration as per E3 and F3 license requirements

• Setup applications from Intune Company portal on apple & android phone.

• Bomgar Beyond Trust App Remote Support.

• ServiceNow platform to complete the SLA and resolve tickets or escalate to the relevant team.

• Assist Microsoft Intune & Active Directory L3 team for user profile & Machine configuration.

• Assist Office 365 L3 team to check user account configuration and other access permissions.

• SharePoint user permissions and authentications & configuration support.

• Assist SCCM Server Team to support user access for device & App management, Company portal & Software Center configuration.

• Virtual Desktop, Virtual machine configuration for user’s & run power shell scripts.

• Cisco VPN connectivity issue Configuration

Stanley Black & Decker

IT Field Specialist Sep 2023-March 2025 (Contract)

• Remote support via Log Me In app for Mac users and onsite desktop support.

• ServiceNow platform to complete the SLA and resolve tickets.

• Slack communication to liaise with 3rd party team for Applications support like QuickBooks, 3D

printing machines.

• MDM device support and configuration Apple devices.

• MacBook OS Seqouia Security updates, Install printer and scanner via IP to MacBook

• MFA setup, PingID, Microsoft authenticator.

• Microsoft Active Directory user profile & Machine configuration.

• SCCM Server & Software Center configuration support, Company portal for iPhone / iPad setup.

• Network printer configuration, DHCP, SNMTP & IP whitelisting for Konica Minolta & Canon

Copier.

• Office 365 applications including Outlook support, SharePoint user permissions and authentications & configuration support, Teams meeting share screen support, and OneDrive backup features.

G-Suite Google Workspace configuration : Configure domain users, Gmail, Docs, Sheets, Slides, Drive, Calendar, Meet, and Chat

• Conduct user onboarding, ensuring a smooth setup process for new employees, including configuring Office 365 accounts and access permissions.

• Cisco VPN Configuration and VMware Support.

• Work with vender network technologies: Cisco, Juniper, F5, Aruba, cradle point and Fortinet.

• Installing and configuring Cisco Catalyst, Aruba & Fortinet security and networking products (FortiGate firewalls, FortiSwitches, FortiAPs)

• Network management tools SolarWinds, Cisco Prime, Cisco DNA.

Barrister IT (Retail clients)

Network Onsite Tech. Dec 2023 Till Now (Freelance Weekends Only)

• Provide timely, accurate, and effective communication on service-impacting incidents at NOC.

• SSH Client (e.g. PuTTY) for configuration the port.

• Analyzing client LANs/WANs, isolating unicast and multicast source problems, and reconfiguration and implementation of new network devices like switches and router & cradle point to increase performance.

• Rack/stack for switches and routers, install, configure VLANs, trunking,, and maintain Aruba CX

install, configure, and maintain Aruba CX and Aruba series switches.

• Cord & cable patching, Identify short/split/faulty cables tester device.

• Switch and router replacement and firmware upgrading.

• Project management onsite infrastructure role to collaborate with the offshore network team

• Configuring and managing Cisco wireless controllers, routers & switches BGP routing protocols.

• F5 BIG IP Web Application Firewall (WAF) configuration.

• Pools, virtual servers, monitors, persistence profiles

• Configuring LTM (Local Traffic Manager)

• Smart hand network support working close with offshore L2/L3 team.

Lynx Infotech (Exxon Mobile Singapore Pte Ltd)

Desktop Support L2. Oct 2021- Nov 2022 (Singapore)

• ConnectWise MSP Support.

• Apple devices support via JAMF portal, Apple air watch for iPad & iPhone setup, update Mac OS Catalina, Big Sur to Monterey.

• Fortinet VPN configuration and connectivity for WFH users.

• Install Linux Ubuntu OS and configure power shell scripts for mapping user profile, network driver & Landscape application and smart hand with Linux admin team.

• VMware, Golden eye VM support.

• Active Directory configure User profile and Machines.

Infosys Compaz (Temasek Holdings Pte Ltd Singapore)

Desktop Support L2. Feb 2021- Sep 2021 (International)

• Microsoft Azure Intune -- creating new user profile, managing user accounts & configuring auto pilot mode.

• Support Azure Admin team for Investigating, configuration, process document for application problems escalate to the Application Support team such as Symantec Endpoint security protection updates.

• Citirx Receiver web-base/Citrix Desktop/VPN cisco any connect.

• Support office 365.

• Ivanti MDM & ticketing system.

Computer Gates (ABB Holdings Pte ltd Singapore)

Desktop Support L1. Feb 2020- Dec 2020 (International)

• Service Now users Incidents/Tickets and queries within the agreed SOP levels.

• Support end users remotely via Team viewer and attend walk-in users.

• Imaging Lenovo machines OSD PXE boot

• Active Directory manage new and existing user profile and groups.

• Break fix Lenovo Laptop/Desktop & other hardware.

• Mobile iron, RSA token, Citrix Apps Citrix workplace, VPN Fortinet, VPN Cisco any connect.

• McAfee Tool EZMBR for Win7 secure drive Encryption/Decryption, Bit locker tool configuration for Win10 secure drive Encryption/Decryption.

• Configure network printers HP, Lexmark, Zebra Label printer.

Nityo/Opus IT (Singapore General Hospital)

Desktop Support. Dec 2018 Sep 2019 (International)

• Customer services adhere to the Service Level Agreements (SLA) and co-ordinate activities with the relevant parties (Help desk, Vendors) for device & network problems.

• Provide technical support to end users on their Healthcare peripheral Standard/non-standard applications.

• PC hardware setup and installation/Backup MS Windows OS, IPAD/iPhone Mail service configuration, Printer and scanners/bar code scanners, Wireless/Wired network equipment.

• Secure Doc application for drive Encryption/Decryption.

• Manage applications tools: MS Server active directory, Citrix ZenApp Receiver.

Bluewave Communications pte ltd (Singapore Changi airport & Train Rapid Transit)

Network Engineer L1. May 2015–Nov 2018 (International)

• Network design in MS Visio, develop, implement, test advanced networking software modules in corporate IT environments.

• Solar Wind Monitoring by providing high level technical support; Utilizing Fortinet D60 Firewall, Alcatel lucent brick 350 VPN fire wall, Cisco Routers, Cisco L2 & L3 Switches.

• Ethernet, VLAN, VTP, STP, Inter-VLAN Routing, OSPF, TCP/IP, Firewall, Load Balancer, SNMP, MS Server 2003/2008.

• Meet the client’s requirement by working closely with vendor provides IT network equipment.

• Microsoft Visio network design for projects and perform daily operational tasks & troubleshoot related to network devices.

• Setup and configure network devices: including TOR switches, Access & Core switches Cisco catalyst, Alcatel Lucent Omni, and other industrial manage and unmanaged switches, Routers, Load balancer, McAfee IDS/IPS.

• Monitor CCTV traffic and configure the PIM protocols on routers and IGMP snooping for Switches

• Security Firewalls checkpoint configuration including Palo Alto, Fortinet/FortiGate firewall 60D.

• Responsible to rack, un-rack of network devices.

• Fiber optic cabling, SFP replacement and cable labelling in patch panels.

• Diagnostic tool Wireshark, monitor network management system SolarWind & CRM to maintain data traffic on switches routers and systems.

• Installation and troubleshooting for DVR network video recorder, CCTV & Biometric system.

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