Multisite General Manager with Team Leadership
Resume:
Cassandra Murphy
General Manager
Gary, IN *****
**********************@***********.***
Professional Summary
I am looking for a company I can grow with while enhancing my current skillset. Work Experience
Area Manager
Subway-Hammond, IN
April 2018 to November 2025
Supervise several stores
Inventory within those stores
Hire and train staff
Terminate staff
Do employee schedules
Manage cash flow in several stores
Put in truck orders
Supervise employees on shifts
Handle customer complaints
General Manager
Denny's-Calumet City, IL
February 2017 to October 2017
Responsibilities:
● Ordered supplies and inventory count
● Handled cash flow and bank deposits
● Staff recruitment, retention, and staffing
● Ensured employees provided spectacular customer service
● Properly trained in food preparation and cleaning procedures
● Supervised several staff members (10+) on rotating schedules
● Employee development and skill enhancement
● Customer complaint handling
● Opening and closing store
Assistant General Manager
Popeyes-Lake Station, IN
August 2015 to May 2016
Responsibilities
Inventory, balance cash drawers, schedule for employees, opening the store, closing the store, supervise over 7
employees at one time, manage labor, etc
Accomplishments
Different customers would know how my shift was ran. I would have the freshest food. My employees at that were on my shift would know what I expected from them when they were on my shift. Skills Used Leadership, management,
Shift Manager
McDonalds
2012 to 2014
Balance cash drawers
Manage 10 + employees at one time
Manage POS Balance labor and inventory for the month Provide excellent customer service
Uphold all safety regulations
Ability to work all positions
Shift Manager
Rally Hamburgers
2010 to 2011
Provide excellent customer service to diners. Answer customers concerns or questions. Made incremental business
decisions.
Customer Service Rep
PLS Loan Store
2010 to 2011
Collect and document customer information. Verify information. Collect payments from customers as well as give
correct payments. Reminder calls to customer.
Medical biller /collector
Franciscan Health
April 2009 to July 2010
Collect and follow-up on balances for BCBS High Dollar accounts. Call insurance company and collect payments.
Document all transactions in files.
Medical Collector / Biller
Methodist Hospital Inc
2007 to 2010
Collect / follow-up on balances from patients and various insurance companies. Follow-up on denied claims and resubmit any information requested. Contact patients for payments. Worked with Medicaid
(Indiana), Blue Cross Blue
Shield, Managed Care, and Commercial insurances. Write off bankruptcy accounts and contact lawyers regarding
delinquent accounts.
General Manager
Pizza Hut
2005 to 2007
Provide excellent customer service to diners. Made incremental business decisions. Order store supplies and balance cash flow. Hire, fire, and train staff. Office Manager/medical asst
Dr. Khokhar's Physician Office
1999 to 2005
Education
High school or equivalent
Skills
• Kitchen experience
• Epic
• Cooking
• Restaurant experience
• Microsoft Excel
• Medical terminology
• Hotel experience
• Word
• Medical collection
• Restaurant management
• Google Workspace
• Hcfa
• Appointment scheduling
• Clerical experience
• Cash handling - Cash handling experience (More than 20 years)
• POS
• Microsoft Office
• Operations
• Inventory
• Sales
• Food service
• Excel
• Medical billing - Medical billing experience (6–10 years)
• Scheduling
• Customer service
• Administrative experience - Administrative experience (3–5 years)
• Outlook
• Hcfa 1500
• Property management tools
• Communication skills
• training
• Payroll
• Leadership
• Hippa
• Meditech
• Supervising experience - Supervising experience (More than 20 years)
• Filing
• Computer operation
• Managed care
• Computer skills
• Events management - Largest event managed (1-100 attendees)
• Direct sales
• OSHA
Languages
• English
Certifications and Licenses
ServSafe
March 2025 to March 2028
Driver's License
Food Handler Certification
Additional Information
Computer Skills:
Microsoft Office, Excel, Word, Outlook, Epic, Meditech, HCFA 1500, UB92, HMO's, knowledge of HIPPA regulations
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