Dedicated Customer Service Professional - Immediate Start Available

Annalinda Velasco

480-***-**** ****************@*****.*** Miami, AZ

PROFESSIONAL SUMMARY

Hard-working and reliable professional. Consistently provides expert customer service and is passionate about supporting customers in a fast-paced environment. Quick at establishing rapport and effective at providing meaningful solutions to resolve customer concerns.

WORK HISTORY

Voya Financial - Phoenix, AZ, Customer Service Representative

April 2018 - April 2025

Responded to high-volume inbound calls to assist customers with supplemental health insurance inquiries and service requests.

Provided knowledgeable guidance on policy details and claims processes to ensure customer understanding and satisfaction.

Invitation Homes - Scottsdale, AZ, Customer Service Representative

August 2017 - April 2018

Handled a large volume of inbound and outbound calls for property management firm, consistently reaching 100% of daily metrics.

Collaborated with local offices to resolve resident concerns, utilizing problem-solving and communication skills to ensure positive outcomes.

Multi-tasked in a fast-paced environment, utilizing Microsoft Office, Salesforce, Yardí, RentCafe, Atlas, and Aspect to manage the work.

NextCare Urgent Care - Mesa, AZ, Customer Service Representative

November 2016 - April 2017

Managed medical calls which included assisting clinics across the country with patient calls.

Scheduled patient appointments, updated insurance companies with clinic information, and provided details on worker's compensation coverage to businesses.

Safeway - Apache Junction, AZ, Customer Service Representative

March 2016 - November 2016

Worked as a team member and assisted customers while stationed in the deli and as a cashier.

Handled large amounts of money and tracked daily revenue as part of bookkeeping responsibilities.

GC Services App. Division - Mesa, AZ, Customer Service Representative

October 2014 - December 2015

Received inbound calls for sales and service in a fast-paced environment.

Utilized several software programs and switched between multiple computer screens to assist customers with order placement. Accurately entered all details for shipping and handling.

PROFESSIONAL ATTRIBUTES

Excellent communication skills

Effective time management

Motivated team player

Exceptional multi-tasker

Problem solver

Quick learner

Proficient in cash management

Positive and people-oriented

EDUCATION

Miami High School - Miami, AZ

Diploma

1984 - 1988

Contact this candidate