Business Operations & Growth Leader with Esthetics Expertise

Holly Mazur

Prospect, CT • 203-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Project management and sales-driven business professional with 10+ years of experience leading operations, executing marketing campaigns, and driving revenue growth. Proven track record of managing projects from concept to completion, increasing client retention, and exceeding sales goals. Strong background in client relationship management, process improvement, and business strategy.

PROFESSIONAL EXPERIENCE

Owner & Founder – My Skin Spot (2020–Present)

•Manage end-to-end business operations, including project planning, execution, and performance tracking

•Increased client retention through personalized service strategies and follow-up systems

•Drive revenue growth through upselling, service bundling, and retail product sales

•Execute marketing campaigns across social media and email platforms to attract new clients

•Oversee budgeting, pricing strategies, and financial performance to maintain profitability

•Implement operational systems improving efficiency and client experience

•Built strong referral network contributing to consistent client growth

Licensed Esthetician – L’Bellissima Day Spa (2019–2020)

•Delivered high-quality services while contributing to daily and monthly sales targets

•Increased average ticket value through product recommendations and upselling

•Maintained client relationships leading to repeat business and referrals

•Managed scheduling and service flow to maximize productivity

Salon Manager – Two Spa Girls Beauty Lounge (2008–2019)

•Led team operations, staff management, and revenue performance for over 10 years

•Planned and executed marketing campaigns, events, and promotions increasing customer engagement

•Developed client acquisition strategies through social media and email marketing

•Trained and coached staff on sales techniques, improving team performance

•Managed inventory and vendor relationships to optimize costs and efficiency

•Analyzed sales trends and customer data to refine business strategies

CORE SKILLS

Project Management • Sales Strategy • Revenue Growth • Client Retention • Marketing Campaigns • Operations Management • CRM • Budgeting • Team Leadership

TOOLS & SOFTWARE

Vagaro • Mindbody • SalonBiz • Constant Contact • Microsoft Office • QuickBooks

EDUCATION

B.S. Marketing & Business Management

Licensed Esthetician

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