Junior Security Analyst and Loan Officer with FEMA Experience

LEWIS WATSON JR

**** ********** ** ***** *** Stone Mtn Ga 30087

*************@*****.*** 240-***-****

HIGHLIGHTS

Bank of America Loan Officer Construction Project Manager Jr. Security Analyst Level 1 Public Trust Clearance Level 1 Help-Desk Credit and Collections (Master & Visa Card) Microsoft Word, Excel, Outlook, SalesForce

PROFESSIONAL EXPERIENCE

DEPLOYMENT: FEMA

5-FEMA - Tornado ( Mississippi) Disaster Recovery Center 60 (hours per week) 06/01/2023 – 06/30/23

Assisting survivors with FEMA resources, Non-FEMA resources like SBA, and State and local agencies. Providing guidance for housing and food banks, New applications, and uploading documents for secondary review.

4-FEMA - Tornados ( Indianapolis) Roving Disaster Recovery Center 60 (hours per week) 05/01/23 – May 06/31/23

Assisting survivors with FEMA resources, Non-FEMA resources like SBA, and State and local agencies. Providing guidance for housing and food banks, New applications, and uploading documents for secondary review.

3-FEMA- Hurricane Nicole and Ian ( Florida-Daytona Beach) Disaster Recover Center 60 (hours per week) 11/01/22 – 03/31/23

Assisting survivors with FEMA resources, Non-FEMA resources like SBA, and State and local agencies. Registration of new applications and uploading documents for the second secondary review. Educating survivors on the FEMA process. Assisting with housing and food banks and providing local resources. 2-FEMA - Texas Nipsey Support Hurricane Ian/Fiona ( Remote - Stone Mountain, GA) 60 (hours per week) 09/01/22 – 10/31/22

Inbound Level-2 calls from Florida and Puerto Rico supporting hurricane survivors—supporting survivors on the application process and new applications and providing them with local resources and FEMA support. 1-Department of Homeland Security - Border Assignment (El Paso, TX) Immigration Facility 72 (hours per week) 06/01/22 – 09/30/22

Unloading the food and clothing trucks and providing meals to the immigrants daily. Providing clothes, shoes, and personal hygiene kits. Logging personal items in the log room. Working with the medical staff on dropping off and picking up prescriptions at a local pharmacy. FEMA, Winchester, VA

IA Applicant Services Program Specialist

54 (hours per week)

09/2021 - 12/18/2021

J.F.O. (2months) and D.R.C. (last 3 weeks of Deployment) “Hurricane Ida” Public Trust Clearance

Provided disaster survivors immediate assistance for housing or alternative rental accommodations or repairs to make living quarters safe, sanitary and functional. Assisted with medical, dental, removal of personal property, transportation moving, storage, and eligible expenses. Assisted applicants with info regarding their referral to S.B.A.

● Provided support to the Individual Assistance Cadre by communicating with disaster survivors on the assistance process, disaster assistance programs, and the current status of their case.

● Ensure that individuals and families affected by disasters have promptly access to the full range of FEMA programs.

● Provide the best possible level of service to applicants in the administration of FEMA programs.

● Research applicant cases that are referred to Applicant Assistance.

● Provide applicants with appropriate referrals to other Federal, State, and local agencies, voluntary organizations, and faith-based organizations.

Volvo/ Mack Truck, Hagerstown, MD

Worked in maintenance

40 (hours per week)

09/2020 - 09/2021

Responsibilities: Trained Floor scrubber, trained Front Forklift, and Scissor Lift. Daily floor scrubbing, garbage, recycling, and plastic disposal. Daily maintenance of Robot Cells. Monitoring machine oil levels and spills. Lyles Cleaning, Perryville, MD

Project Manager 40 (hours per

week)

6/ 2019 - 7/2020

Resolved customer issues relating to maintenance issues. Oversee large janitorial project for nine buildings in the state of M.D. Managed 6 people and was responsible for supervising employees' timesheets and job assignments. Duties include cleaning and mopping all floors, interior windows, and ledges, dusting and sanitizing desks, cleaning all bathrooms, stocking paper products, and managing employees' timesheets and job assignments.

● Implement daily planning of operations and coordinated customer service needs for the facility

● Train new employees to ensure compliance with requirements and contract specifications for multiple accounts.

● Successfully and effectively maintained supply inventories every month

● Provide daily coaching on preventative maintenance and safety awareness

● Quickly and efficiently completed daily schedules and deadlines

● Use resources and members of the team to coordinate cleaning needs for each facility

● Addressing complaints and recommending solutions

● Handle any disciplinary concerns for staff, coaching, training, and recruiting personnel

● Perform site visits to customers to ensure relationship building, quality control, and corrects as needed

● Process all employee payroll information and keep track and verify individuals' attendance

● Constantly reviews crew coverage of designated work areas and assigns needed coverage. Rose International/ Verizon, Baltimore, MD

Small Business Sales 50 (hours per week)

5/2018 - 8/2018

Developing existing business and new client relationships and marketing strategies. Understanding client needs and tailoring custom solutions through consultative selling. Collaborating with internal and external partners from sale through implementation.

● Streamlined processes and effectively managed sales activities and forecasting

● Managed client and internal expectations

● Continuously being up to date on Verizon products and presentations

● Presented small business sales presentations on Verizon Fios Phone, T.V., and internet ADT Home Security

Sales 60 (hours per week)

09/ 2017 - 04/2018

Outside door to door sales-assigned territory. Identified prospects utilize company-generated lead techniques— ADT Residential and Business Security Systems telemarketing. Presented sales presentation and proposal to prospects. Followed up with prospects and prepared final contracts for signatures

● Processed work orders and completed all sales paperwork utilizing the sales force to manage customers

● Self-Generated Leads-Monthly Goals

● Prioritized tasks and projects to meet tight deadlines

● Recorded accurate and efficient records in the customer database

● Corresponded through Outlook and Word to send letters to customers and other State and Federal Agencies

● Stored data on an Excel spreadsheet to track inventory and data State of Maryland, Baltimore, MD

Surplus Coordinator 40 (hours per week) 04/2014 - 04/2017 Outreach Coordinator for the Federal Donation Program for the state of Maryland. Event Planning for outreach and educational seminars.

● Tracked and Posting State of Maryland Real Property for Sale on GovDeals (online auction)

● Relocated and secured State and Federal Real Property Assets for State and Local Governments

● Application review, client visitation-for the confirmation of property appraisal and assessment

● S.B.A. Maryland Contact-Helping SBA8(a) get qualified for the Federal Donation Program Watsons Commercial Cleaning/Lyles Cleaning, Baltimore, MD Project Manager (part-time) 15 to 20 (hours per week) 10/2014 - present

● Assessed water and damage to floors and Carpets

● Stripped and Waxing Floors

● Carpet Cleaning

● Building Cleaning/Construction clean Up

● Power Washing

Comcast/Walmart, Baltimore, MD

Sales (Part-Time Night)20 (hours per week) 04/2014 - 12/2014 Selling of Comcast/Xfinity Residential Products including the Security Systems, Internet, T.V., and Phone. Weekly /Monthly Sales Quota –Clearing up credit issues so customers can qualify for our products. Fundamental understanding of the competitive environment. Seek opportunities to identify products and services that are sold to the customer.

Slomins Shield /Oil and Alarm, Atlanta, GA

Sales 50 (hours per week) 10/2010 - 07/2012

Outside door to door sales-selling residential Alarm Systems and Home Heating Oil Inbound Troubleshooting calls about alarm systems not functioning, internet connectivity issues, products not performing correctly. Outbound Telemarketing/Inbound Collection Accounts. Wipro Software, Atlanta, GA

Jr. Security Analyst 40 (hours per week) 02/2010 - 09/2010 Monitored client networks by using tools such as Snort, Tripwire, I.D.S., and I.P.S. Trained on ArcSight

● Escalated security threats to level 2 analyst and network connectivity issue resolutions

● Trained in Network Connectivity, Network Security, and network tools Bank of America, West Hempstead, NY & Tucker, GA

Sr. Loan Officer

40 (hours per week)

03/2005 - 7/2008

ADDITIONAL SKILLS

Residential Property Rehab Project Manager 40+ (hours per week) 04/2001 - 05/2003 Managed eight properties, a team of 6 people, trash outs Rehab houses back to a section 8 level of standard Renovated both interior and exterior- including roofing, Experience with plumbing, drywall, flooring, carpet installation Screened occupants and worked closely with lenders to make sure all codes were up to standard Worked with the city and investors on getting the proper permits and following city regulations EDUCATION

Herzing University, Atlanta, GA

I.T. Associate Degree – Currently Attending

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