Multi-field Retail and Security Specialist with Availability
Resume:
Kenya Baker
Grapevine, TX
**************@*****.***
Professional Summary
More than three years working for retail,food, and virtual security establishments. Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Escalation Specialist
ECAM-Addison, TX
September 2025 to Present
Threat assessment, alarm response, emergency dispatching, incident report writing, video surveillance. Alarm Monitoring Representative
NATIONAL MONITORING CENTER-Irving, TX
July 2025 to September 2025
Threat assessment, alarm response, emergency dispatching, incident report writing, video surveillance. Team Member
Whataburger-Euless, TX
February 2025 to June 2025
Cashier order taker cook customer service
Cook/Prep
Aramark-Grapevine, TX
June 2024 to January 2025
patient line cook, catering prep
Escalations Specialist
Interface Systems-Plano, TX
June 2022 to July 2024
Alarm monitoring and emergency dispatching. Remote device arming and disarming Alarm Monitor/Dispatcher
LYDIA SECURITY MONITORING INC-Lewisville, TX
June 2019 to July 2021
Alarm monitoring and emergency dispatching Device arming and disarming personnel report writing cctv monitoring alarm response
Data entry
Alarm Monitoring Associate
Alarm Monitor/Dispatcher
LYDIA SECURITY MONITORING INC-Lewisville, TX
June 2019 to July 2021
Alarm monitoring and emergency dispatching Device arming and disarming personnel report writing cctv monitoring alarm response
Data entry
Education
High school diploma or GED
Trinity High School
May 2009
High school diploma or GED
Tarrant County College
Some college
Skills
Inventory and Pricing Controls Pricing Processing cash transactions Windows Emergency dispatch experience GIS software Threat assessment Purchasing Computer literacy Merchandising Sales POS Safety standards in production Data entry Proofreading Crisis management Microsoft Word Continuous improvement Financial transaction processing Culinary experience Restaurant Management Call center experience Microsoft Word (10+ years) Physical security lock and key management Active shooter response Emergency management Food Service Typing Surveillance video management systems (VMS) Merchandising and Display Bosch security system experience Fire emergency response Culinary Experience
(10+ years) Microsoft Powerpoint (10+ years) IDS Leadership Siemens security system experience Patrolling Task prioritization Wired security system operation Management (1 year) Security Escalation handling Food preparation (10+ years) retail sales (8 years) Inventory Control Customer support Supervising Experience Microsoft Office (7 years) Basic math CCTV surveillance Microsoft Access Front desk Computer skills Hospitality Daycare Microsoft Office Phone communication Data Entry (8 years) Cash register Clerical experience Computer/POS Scanning Use Vulnerability management Honeywell security system experience Central station monitoring systems Physical security incident reporting Facility security systems Writing skills Real-time security monitoring Physical security incident investigation Mobile devices Menu Planning Medical emergency response Behavioral threat detection Cooking (10+ years) Security alarm response Natural disaster response Alarm monitoring software Perimeter security system operation ADT alarm system experience Technical Proficiency Administrative experience Kitchen Management Experience Inventory (4 years) Cooking Microsoft PowerPoint Mechanical knowledge Computer operation Surveillance reporting Filing Decision making Surveillance operations Client interaction via phone calls Administrative Experience
(8 years) Live chat Kitchen management Written communication Microsoft Excel Software troubleshooting Cashier (5 years) Food Prep Threat detection & response Report writing CCTV system operation (AV) Safe work practices Experience with children Ethernet Remote monitoring systems Telecommunication Retail sales Customer support (3 years) Analysis skills Microsoft Outlook Food preparation Alarm systems Cash handling Surveillance monitoring protocols Communication skills Productivity software Procurement CCTV Security system monitoring
(security system operation) Math Problem Solving Call center Organizational skills Management
Languages
• English - Fluent
Certifications and Licenses
Guard Card
Top’s security license
ServSafe
Driver's License
Non-CDL Class C
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