Versatile Administrative Professional with Veterinary Experience
Resume:
Erika Webb
Edmonds, WA *****
*********@*****.***
Professional Summary
To obtain a full time position that will utilize my skills and experience as well as open career advancement and learning opportunities.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Seattle Veterinary Associates-Shoreline, WA
April 2024 to October 2025
Customer Care Specialist
Bridge Animal Referral Center-Edmonds, WA
November 2022 to April 2024
Veterinary Assistant/Receptionist
Cascade Pet Hospital-Shoreline, WA
February 2021 to November 2022
Referral Coordinator
Animal Surgery and Orthopedic Center-Shoreline, WA September 2020 to February 2021
Referral Specialist
Southwest Idaho Ear, Nose & Throat-Boise, ID
November 2018 to June 2020
Clinic Coordinator/Receptionist
The Pain Center-Caldwell, ID
March 2016 to September 2017
Medical Receptionist
Swedish Medical Center-Snoqualmie, WA
December 2014 to October 2015
Medical Receptionist
Valley Family Health Clinic-Emmett, ID
January 2008 to January 2014
Front Desk Receptionist
Education
High school diploma or GED
Skills
• Phone triage
• Mail processing
• Medical collection
• Client communication
• Teamwork
• Zoom
• Basic math
• Client services
• Multi-line phone systems
• Marketing
• 10 Key Data Entry
• Animal handling
• Animal restraint
• Phone etiquette
• Veterinary experience
• Office experience
• Law office
• Electronic health records (EHR) management
• Medical terminology
• Medical administrative support
• Confidential information handling
• Intake
• Data entry
• Grammar Experience
• Communication skills
• Office supply management
• Insurance verification
• Medical Receptionist
• Proofreading
• Customer service
• Outpatient
• Medical billing
• EMR Systems
• Hospital experience
• Clinic
• Office equipment routine maintenance
• Dental assisting
• Order assistance
• Medical Scheduling
• Driving
• Animal care
• Filing
• Achieving HIPAA compliance
• Animal Restraint
• Veterinary Assistant
• Organizational skills
• Sanitation procedures
• Customer complaint resolution
• Veterinary assistant
• HIPAA
• Medical records
• Animal Care
• EMR systems
• Providing product information
• Computer Skills
• Communication with pet owners
• Medical receptionist
• Microsoft Outlook
• OSHA
• Microsoft Excel
• Time management
• Care plans
• Call center
• Maintaining patient confidentiality
• Customer inquiry handling
• Appointment scheduling
• Managed care
• Calendar management
• Patient service
• Phone answering
• Cash handling
• Microsoft Office
• Microsoft Word
• CPR
• Greeting customers
• Managing patient records
• Computer literacy
• English
• Veterinary clinic
• Detailing
• Collaborate with healthcare professionals
• Customer relationship building
• Attention to detail
• Records management
• ICD-10
• Medical Records
• Administrative experience within healthcare
• Veterinary terminology
• Data management
• Google Suite
• Clerical experience
• First aid
• Medicare
• Front desk
• Presentation skills
• Pet care
• Faxing
• Manual handling
• Photocopying
• ICD coding
• Writing skills
• Typing
• Medical office experience
• Supervising experience
• Computer skills
• File organization
• Scanning
• Medical Terminology
• ICD-9
• Computer operation
• PTSD Care
• Patient care
Certifications and Licenses
Driver's License
September 1982 to Present
OSHA Certified
Medical Clerks License
September 2025 to September 2026
CPR Certification
Additional Information
• Over seventeen years in Office Administration / Medical Reception/ Referral Specialist with almost 5 years in Veterinary Referral and Receptionist experience, includes significant experience in multi- line telephone and computer operations, master scheduling for multiple providers, verifying insurance eligibility and procedure authorization, and account management.
• In Medical clinics, responsible for patient intake and records maintenance (HIPAA compliant), contacting patients for appointment reminders, as well as extensive knowledge of medical terminology, interpreting physician notes / referral orders, and CPT and ICD9 diagnostic coding. Knowledge in insurances to include Trupanion Animal Insurance, Medicare, Medicaid, HMOs, PPOs and private pay insurances.
• Account management includes A/R (posting patient payments and copays, handling billing and collections issues, customer service), charting, scanning records into the electronic EHR program, and requests for medical records from various providers.
• Strong communication skills include ability to interact in a positive and productive manner, listen and network effectively, ask relevant questions, articulate ideas clearly, write concisely, and make compelling and informative oral presentations.
• Computer proficiency in online and PC environments includes data entry and retrieval within a relational medical database, word processing (Word, 50 wpm), spreadsheets, email, and Internet navigation, Electronic Health Records (EHR) experience.
• Excellent organizational and time management skills include ability to prioritize high volume workload, schedule and plan jobs, multitask, delegate, and pay close attention to details while meeting commitments and deadlines.
• Good problem solving and interpersonal skills with motivation to set and achieve goals.
• Additional administrative skills include messaging, mail distribution, faxing, photocopying, ten- key, file systems management (alpha and numerical), document processing, correspondence, and admitting / discharge plans.
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