IT Support & Data Entry Specialist

Vinh Nguyen

IT Support Technical Support Data Entry Specialist

714-***-**** *************@*****.*** Westminster, CA

PROFESSIONAL SUMMARY

Detail-oriented and technically skilled professional with a Google IT Support Professional Certificate and experience supporting users, troubleshooting systems, and managing high-volume data entry with strong accuracy. Background includes airline customer systems support and healthcare documentation with strict attention to confidentiality and data integrity.

TECHNICAL SKILLS

IT Support – Technical Support, IT Troubleshooting, Issue Resolution, System Navigation, End-User Support.

Software & Tools – Google Workspace, Microsoft Office Suite, Remote Collaboration Tools, Proprietary Systems.

Data & Records Management – High-Volume Data Entry, Data Verification, Database Maintenance, Patient Record Documentation.

Customer Support – Customer Service, User Assistance, Problem Resolution, Clear Communication.

Compliance & Professional Skills – Data Privacy, HIPAA Principles, Attention to Detail, Critical Thinking, Organization.

PROFESSIONAL EXPERIENCE

Customer Service Representative

ANA Airlines – Los Angeles International Airport (LAX), CA 06/2022-01/2024

Entered and verified high-volume customer data in proprietary airline systems with strong accuracy.

Provided real-time technical and account support to resolve system and booking issues.

Maintained and updated sensitive customer records while following strict privacy and security standards.

Resolved customer inquiries efficiently, improving overall service experience.

Identified system and data discrepancies and escalated issues for resolution.

Volunteer

Acacia Hospice - Fountain Valley, CA

Maintained accurate and detailed patient interaction logs and records 09/202*-**-****

Handled confidential healthcare information with professionalism and strict privacy compliance

Supported administrative functions through precise documentation in a healthcare setting

EDUCATION & CERTIFICATIONS

Google IT Support Professional Certificate Coursera (Google) — 2020

Business Certificate Coastline Community College, Fountain Valley, CA — 2005

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