IT Support Specialist with 10+ Years Experience
Resume:
Johnny Steenkamp
I T S U P P O R T S P E C I A L I S T
A B O U T M E
*************@*****.***
Providence, RI
IT Support Specialist with 10+ years of hands-on experience in troubleshooting hardware, software, and network systems within high-pressure environments. Proven ability to configure IT infrastructure, resolve technical issues efficiently, and support end-users. Background in military operations with strong discipline, leadership, and problem-solving skills. Seeking a remote or on-site IT Support role where technical expertise and reliability add value. C O R E
C O M P E T E N C I E S
Hardware & Software Troubleshooting
Network Setup & Cabling
IT Systems Configuration & Maintenance
Printer & Peripheral Repair
Microsoft Office (Word, Excel)
Adobe Dreamweaver, Photoshop,
Illustrator
Basic Web Design & Intranet
Management
Operating Systems: Windows
(advanced), basic networking concepts
Remote Support & Helpdesk
Environments
C E R T I F I C A T I O N S
& E D U C A T I O N
CompTIA A+
CompTIA Network+
Certificate: Adobe Dreamweaver &
Photoshop CC (2018)
Mobile Application Development
Qualification
E X P E R I E N C E
IT Support Specialist
SA Army Engineer Corps April 2015 – October 2025
• Installed and configured cabling, networking equipment, and IT systems for operational and event environments
• Diagnosed and resolved hardware, software, and network issues to minimize downtime
• Provided technical support for users, including troubleshooting PCs, printers, and peripherals
• Maintained and supported IT infrastructure in high-demand settings
• Assisted in setup and maintenance of communication systems within SANDF Communication Section
Web Designer / Graphic Designer
SA Army Engineer Corps January 2020 – October 2025
• Maintained and updated the internal intranet, ensuring accurate and accessible information
• Designed logos, banners, and digital assets using Adobe Creative Suite (Illustrator, Photoshop, Dreamweaver)
• Performed basic web updates, including HTML edits and content formatting
• Troubleshot minor web and user access issues related to internal systems
• Collaborated with teams to deliver design and web solutions aligned with operational needs Officer
South African National Defense Force (SANDF) January 2010 – October 2025
• 15 years of leadership experience in structured, high-pressure environments
• Led teams to execute mission-critical operations while maintaining performance and discipline
• Strengthened team coordination, problem-solving, and operational efficiency
• Managed administrative and technical support tasks, including documentation and reporting J S
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