Operations Manager & QA Specialist with Scrum Experience

WORK EXPERIENCE

Pallantus Corporation. Nov. **** – Oct. 2025

Operation Manager/ QA Analyst Raleigh, NC

Overseeing production, logistics, human resources, finance, and customer service.

Develop and implement operational policies and procedures.

Align operations with company goals and strategic objectives.

Identify inefficiencies and recommend improvements.

Supervise, hire, and train staff across departments.

Manage budgets, forecasts, and resource allocation.

Implement quality assurance programs and safety protocols.

Generated system test plans, detailed system test cases, and test conditions.

Served as liaison between QA and business unit managers, development teams, and support staff, and thus acted as the primary resource for resolving issues.

Involved actively with manual testing for smoke test, functional, regression, integration, stress, UAT and end to end testing of the application (Client – Server and Web base applications).

Collaborated with development team and engineering team.

Provided data, analysis, problem research/recommendations, and project metrics to facilitate decision making and reporting for assigned sprints/projects/applications.

Worked cross-functionally with other QA Analysts, Business Analysts, development engineers, DBAs, functional area Subject Matter Experts, and customers in defining and performing application testing.

Experienced with using Test Management tool (JIRA).

Altera Digital Health May 2022 – June 2024

Agile Scrum Master/ Senior Quality Engineer Remote

Scrum Master

Facilitated cross-functional stand-up, sprint planning, grooming, mid-sprint review and retrospective meetings.

Created TFS definition of done (DoD) tasks using DoD Task Creator.

Utilized task board review to facilitate organization and assignment of tasks.

Identified any blockers. Helped to unblock the team and completed documentation in TFS.

Represented 4 teams in Scrum of Scrum (SoS) meetings, shared accomplishments, upcoming/ ongoing teams assignments, blockers, risks, and dependencies impacts.

Collaborated with and supported the Product Owner (PO) on backlog refinement prior to sprint planning and during planning events.

Created necessary administrative stories for cross-functional teams as required.

Led sprint demonstration of electronic medical record (EMR) product enhancements.

Quality Engineer

Served as a Quality Engineer Lead on projects to provide guidance and recommendations on the testing process and process improvements.

Participated in test planning, requirements review, test estimation and cross-collaboration with internal and external teams to streamline development plans and enhance strategic decision-making.

Acted as lead in sprint planning meetings and daily scrum meetings.

Developed test cases using Gherkin BDD format and executed test plans and test cases, including functional, UAT and regression testing according to planned completion date.

Experienced with use of Visual Studio Suite, VSTS/Azure DevOps and Postman.

Allscripts/Avenel Aug. 2011 – May 2022

Senior Quality Engineer/Scrum Master Hybrid - Raleigh, NC

Completed API level testing of Orders and Results with the EMR. Tested HL7 interfaces for the industry's first cloud based, machine learning EMR (iOS and Android).

Acted as a Quality Engineer Lead on projects to provide direction and guidance on the testing process.

Participated in test planning, requirements review, test estimation and cross-collaboration with internal and external teams to streamline development plans.

Served as a lead in sprint planning and daily scrum meetings.

Developed and executed test plans and test cases, including functional, UAT and regression testing.

Experienced with Visual Studio Suite, VSTS/Azure DevOps, Postman, Mirth and Allscripts Practice Manager (APM).

Ensured test cases were traceable to specifications. Completed writing/updating test cases, test scripts, test harness, and test guidelines according to project schedule.

Produced summary reports that were clear, effective, insightful, and traceable.

Supported root cause analysis exercises against target areas, proposed corrective approaches for measurable improvements, and tracked and reported progress. Communicated the plans and results effectively to drive change.

Participated in defect reviews, new/existing project efforts, improvement initiatives.

Escalated concerns about product/process/project quality in clear, collaborative, clear and constructive way.

ADDITIONAL WORK EXPERIENCE

Hill-Rom IT Solutions Cary, NC

Senior QA Engineer/Business Analyst

FileONE Inc., Cary, NC

Senior QA Analyst

ITHAKA HARBORS (PORTICO) Princeton, NJ

QA Lead/Manager

IBM/AT&T Piscataway, NJ

OBSMS/SDPC/NRNSMS Lead System Tester

Merrill Lynch Hopewell, NJ

PCA Quality Assurance Tester

AT&T New Brunswick/Somerset, NJ

NSS/OBSMS/SDPC – Lead Analyst/Programmer

EDUCATION:

Bachelor of Arts in Computer Science

New Jersey Institute of Technology & Rutgers University

Initial Design Training

AT&T

REFERENCE:

Available upon request.

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