Sales Operations and Enablement or Revenue Operations and Enablement

John Tone

Succasunna, NJ 201-***-**** ****.****.**@*****.*** https://www.linkedin.com/in/johntone/

Sales Operations and Enablement, Revenue Operations and Enablement, Vendor Management, Risk Management, Channel Programs, Proposal Management

Senior operations, program, and project management executive with 20+ years of experience leading enterprise operational strategy and cross-functional initiatives supporting $3B+ in annual revenue. Expertise in enterprise program governance, vendor and stakeholder management, KPI-driven execution, risk mitigation, and continuous process improvement across complex enterprise environments.

Skills

Operations Management, Program Management, Project Management, PMO Operations, Operational Strategy, Operational Excellence, KPI Development & Tracking, Risk Management, Vendor Management, Stakeholder Management, Change Leadership, Contract Management, Compliance & Governance, Data Quality & Executive Reporting, Budget Oversight, Capacity Planning, Process Automation, SOP Development, Onboarding & Training, Business Process Optimization, Cross-functional Collaboration

Technology Skills

Salesforce (SFDC), Smartsheet, Jira, Tableau, Ariba, Apttus, MS Office, Google Workspace, Adobe Acrobat Pro, Qvidian, RFP Machine, Qlik

Experience

VERIZON, Basking Ridge, NJ 9/2008–2/2026

Senior Manager – Sales Operations & Enablement (5/2022–2/2026)

●Orchestrated operational execution for Verizon Partner Network programs supporting $3B+ in annual revenue.

●Introduced process improvements that increased operational efficiency by 90% for pending and failed orders.

●Directed third-party vendor operations, including contract management, invoicing, and oversight of teams of up to 7 resources.

●Reduced vendor costs by $300K against a $1.25M annual budget through automation, workflow optimization, and vendor performance management.

●Spearheaded comprehensive background and risk assessments for 425+ prospective partners annually, mitigating legal, financial, and reputational risk.

●Conducted ongoing data quality audits and remediation, improving reporting accuracy and downstream sales effectiveness.

●Led end-to-end partner vetting and onboarding for domestic and international channel partners, governing Salesforce (SFDC) enhancements, data quality initiatives, and compliance controls.

●Revised operational processes, workflows, and SOPs to drive operational excellence, governance, and KPI performance.

●Developed voluntary training program for existing Business Agents resulting in an 85% participation rate driving a 10% sales increase.

●Consulted on churn reduction initiatives, leveraging data analysis and operational insights to reduce churn by 1% within one year.

●Leveraged generative AI to enhance reporting accuracy, data analysis, and operational insights.

Manager – Contract Management (9/2017–4/2022)

●Delivered 80+ complex enterprise proposals annually, achieving a 15% close rate.

●Owned proposal governance, compliance validation, and risk mitigation across enterprise bid processes.

●Led large cross-functional teams (Sales, Product, Legal, Pricing) to deliver compliant, on-time proposals while adhering to complex requirements.

●Chaired Apttus module integration for the proposal process. Included drafting system requirements, problem/issue identification and User Acceptance Testing.

●Translated complex customer requirements into competitive bid strategies and proposal responses.

●Developed and coached nine team members on systems, processes, and proposal best practices.

●Communicated, interacted, and worked with executives at the highest levels (VP and above).

●Delivered proposals for the most challenging and innovative products such as smart communities, smart meters, IoT, connected vehicle, and partnerships.

Senior Analyst / Senior Lead Analyst / Consultant – Contract Management (9/2008–9/2017)

●Supported high-value enterprise proposal responses for Verizon’s largest commercial customers

●Drafted contracts, pricing documentation, and compliant proposal content

●Partnered with Sales and Finance to negotiate scope, pricing, and delivery timelines

●Maintained proposal knowledge base to improve response quality and turnaround time

PRUDENTIAL FINANCIAL, Livingston, NJ 7/2000–12/2007

Senior Marketing Management Specialist (3/2005–12/2007)

●Revamped, implemented and launched entire sales brochure system, electronic newsletter, and internet site ensuring materials were completed on time, on strategy, within budget, correctly in a seamless fashion.

●Coordinated internal and external clients for various marketing communications projects including print, electronic, internet and multimedia.

●Identified marketing needs, initiated projects, constructed action plans, provided direction to editorial, design and production teams.

Proposal Specialist (7/2000–3/2005)

●Delivered compliant sales proposals supporting group insurance products under time constraints

●Created and determined layout, formatting, design and presentation of proposals.

●Managed production and distribution of all necessary response documents.

●Ensured proposals reflect current accurate business practices and formulated new proposal responses.

MERRILL LYNCH, Somerset, NJ 3/1996–6/2000

Senior Marketing Proposal Specialist / 401(k) Plan Administrator (3/1996–6/2000)

●Delivered sales proposals focused on retirement plans and services.

●Streamlined and assisted in the redesign of quarterly participant statements.

●Coordinated User Acceptance as well as identification and resolution of system problems.

●Created monthly profit/loss reports and researched/resolved discrepancies.

Education

Misericordia University, Dallas, PA

Bachelor of Science, Business Administration (Marketing)

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