Retail Store Manager with 10+ Years of Leadership Experience

Professional Summary

Skills

Work Experience

Moriah Roach

864-***-**** 864-***-**** **************@*****.*** Piedmont, SC 29673 Accomplished Retail Store Manager with 10+ years of success in customer service and team leadership. Delegates and monitors product merchandising, guest service delivery and sales strategy to support corporate growth and profitability. Controls store expense lines by employing proactive methods.

Committed retail management professional with flexible schedule and solid understanding of how to build and maintain performance-oriented teams. History of exceeding sales and operational targets with proven expertise in personnel management, business leadership and sales planning. Knowledgeable about successful loss prevention and stock management strategies to maintain optimal profit margins.

For this job opportunity, I would bring the progressive retail background and an upbeat leadership style. Including adaptability to changing business conditions and workplace demand, while maintaining customer service standards with a goal-oriented approach and knowledgeable leadership.

• Store Operations Management • Customer Satisfaction Enhancement • Staff training and onboarding

• Team leadership • Budget management techniques • Strong multi-tasking

• Dependable and reliable • Highly Motivated • Technology proficiency Retail Store Manager June 2017 - Current

TJMaxx, Greenville, SC

• Managed daily operations, ensuring compliance with company policy and procedures

• Led and motivated team to achieve sales goals and enhance customer satisfaction

• Developed and implemented effective merchandising strategies to optimize product placement

• Trained new staff on operational procedures, enhancing team productivity and performance

• Conducted regular performance evaluations, providing feedback for employee development

• Hosted microsoft team meetings and conference calls

• Oversaw employee recruiting, onboarding and training on store procedures.

• Identified new opportunities to increase sales and achieve store targets.

• Addressed and resolved escalated customer complaints and worked to restore satisfaction.

• Maintained accurate financial records with balanced accounts and daily deposits. Restaurant Manager March 2016 - June 2017

HuHot Restaurant, Greenville, SC

• Managed daily operations, create strategic schedules and completed inventory orders

• Led in store interviews and locally recruited/trained new talent

• Created a positive work and dining experience

Education

• Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.

• Developed weekly work schedule to meet business demands.

• Crafted staff schedules to ensure adequate coverage during peak hours.

• Fostered team-oriented atmosphere to boost staff morale and productivity.

• Negotiated contracts with service providers to reduce operational costs. Customer Service Representative November 2015 - March 2016 TD Bank, Greenville, SC

• Contributed to development of customer loyalty program, enhancing repeat business.

• Streamlined customer service processes, reducing wait times and improving efficiency.

• Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.

• Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.

• Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.

• Set up customer accounts in system and updated details to reflect current information.

• Navigated multiple computer systems and utilized search tools to find information.

• Conferred with customers by telephone or in-person to provide information about products or services. DMV Clerk November 2013 - October 2015

SCDMV, Greenville, SC

• Photographed individuals to process licensing pictures.

• Communicated with applicants to request additional information or provide guidance on required steps.

• Maintained document and file storage for financial records and accounts.

• Reviewed applications to determine eligibility for State ID's, permits and State licenses.

• Verified application information for accuracy and completion.

• Evaluated identification and immigration documentation to verify authenticity.

• Assisted applicants in completing required forms for driver's licenses voter registration cards, or organ donor forms.

• Processed payments for license fees.

High School Diploma - Greenville High School 06/2013

• Member of National Honor's Society

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