Retail Operations Supervisor Resume

MENCHIE RADA

**** ******** **** ********* ******** A.B T6W4A3

Phone 825-***-****

************@*****.***

To secure a challenging position in a reputable organization to expend my

learnings knowledge and skills. Secure a responsible career opportunity

to fully utilize my training and skills while making significant contribution

to the success of the company.

EXPERIENCE

September 23, 2025, to Present

Retail Supervisor @ Tommy Hilfiger Company

• Lead and assign staff positioning and tasks

• Trained new staff and discuss daily updates for alignment

• Cashiering and assist customer needs

• Count the sales and do reports after end of the shift

• Ensure new updates are executed and everyone are knowledgeable

• Ensure sales floor are organize clean and replenish before busy

• Assigned staff position and monitor their sections

• Monitor and check the sales floor stocks for replenishment and

organization

• Trained newly hired employee and coaching staff

• Monitor consistency of excellent customer service on the sales

floor

• Count Sales and do the sales reports daily

June 9, 2025, to September 28, 2025

Assistant Manager Burger king Chappelle

• Opening Manager prepare the store opening and do operation

• Prepare the store food and store equipment for the store opening

• Do till count, assign till cashier and the sales, sending daily sales

report.

• Assign staff shift positioning and check the store raw materials.

• In charge daily bun ordering.

• In charge customer service and store cleanliness

• Manage people and trained staff

• Food safety manager and check product temp and expiration

August 2, 2022, to June 6, 2025

Supervisor Starbucks SSP Canada Edmonton airport

• Positioning of staff aces in their places during my shift

• Manage people and trained all newly hired staff

• Assign cashier and count the till sales every shift and manager fund

• In charge floor operation and back of the house

• In charge thawing food and count encode the waste daily

• Ordering and check the merchandising display daily

• Sending reports and sales every after end of the shift

• Count the sales and sales deposit every end of the shift

• Customer service expert

• Check all products temperature and expiration date

• Food safety Excellent every audit

July 7, 2019, to May 4, 2022

Restaurant Manager Jollibee Honeybee Foods Corporation

Calgary Trail and Tamarack Edmonton

• Key holder Opening and closed manager

• Handle ordering suppliers wastages filing invoices upload invoice

receipt follow up accounts payable

• Assist the General manager on reports sales and people

• Coordinate and verify all vendors invoices

• In charge monthly inventory and sending monthly reports for all

vendors do physical count of raw materials and send to accounting

department

• In charge all receipts scanned upload and receipts accrual to

accounting department for payment process and reimbursement

• Handle people and trained staff

• Count daily sales and do reports

• Food safety and customer service manager

• Flexible service and back of the house manager

• Handle customer complaints

• Scheduling manager and admin information manager

• Prepare month end report and store sales report profit and

expenses

• Food service and cleanliness food safety excellent awardee

• Food safety audit excellent every audit

• Check all product temperature and expiration date

July 24, 2018, to March 1, 2019

Store Associate Uniqlo Canada Retail Clothing Company BC

• Focus on customer service and assist they needs at the store

• Make sure the store is nice clean and organize in all areas

• Assist the customer question and rendered excellent service

• Give best smile and great service to each customer

• Help customer needs with regards to product they are looking

for

• Replenished and restocks on floor

• Best employee of the month and customer service awardee

January 2, 2018, to July 26, 2019

Team Leader Supervisor Tim Horons Port Coquitlam BC

• Key Holder prepare store opening

• Baked donuts Danish and prepared hot cold drinks coffee

• Assign cashier till and count the sales every end of the shift

• Count the safe fund and do sales report daily every end of the

shift

• Trained staff and do position

• Count the wastages and product monitoring for inventory

• Handle customer complaints and others store concern

• Check all products temperature and expiration

September 17, 2017, to December 30, 2017

Restaurant Supervisor Wendys Maple Ridge British Columbia

• Handling people and floor management

• Assign till cashier and count the sales every end of the

shift and do the sales report

• Clean and filter the fryer daily

• Prepare salad vegetables and portion daily

• Prepare the store opening and open check all equipment

• Check the stocks and running low for ordering

• Check all products temperature and expiration

• Handle customer complaints and feedback

February 10, 2017, to June 30, 2017

Best Western Swift Current Saskatchewan

• Prepared breakfast meals for hotel guests

• Smile and greet hotel guests

• Monitor and check all breakfast pantry for refill

• Maintain and make sure the cleanliness of the dining

room

April 3, 2014, to July 27, 2017

Team Member Tim Hortons Swift Current Saskatchewan

• Order taker Drive thru baker cashier sandwich prep

Beverage maker coffee maker server

June 7, 2005, to January 15, 2014

Restaurant Manager Jollibee Philippines

• Handling inventory wastage ordering

• Handle birthday parties and event

• Handle bulk orders and catering

• Handle marketing and store promo

• Do daily weekly and monthly sales report and updates

• Manage staff and trained new hired staff

• Administrative works and handle party bulk order

contracts

• Marketing in charge and store business channel parties

bulk orders deliveries and event

• Food safety and cleanliness manager

• Flexible service and production manager

• Customer oriented and handling customer complaints

• Food service cleanliness food safety awardee

EDUCATION

March 2001

Bachelor of Science in Hotel & Restaurant Management

• Our Lady of Lourdes Technological Institute Philippines (Graduate)

January 2021

Accounting and Payroll

• East west College Edmonton Alberta Canada

May 2024

Professional Esthetics

• Rosewood College Calgary Alberta

On the Job Training Negros Navigation Shipping Company

200hours Training Hotel and Restaurant on Board

SKILLS

• Leadership and management skills

• Computer skills such as Microsoft office words excel power

point

• Knowledge with accounting and payroll sage 50 books

• Problem solver

• Quick learner

• Creative and organize

• Ordering and waste management

• Administrative works

• People skills

• Flexible and willing to train for advancement and growth

CHARACTER REFERENCE

• Antonio Nolasco III – Phone# 587-***-****

• Gemma Catubag – Phone# 780-***-****

• Ana Margarita Silvestre – Phone#780-***-****

Applicant

Menchie Rada

Contact this candidate