Customer Service & Administrative Assistant with Security Experience
Resume:
Gwendolyn V. M. Roland-Thomas
**** ***** **** ***** ● Montgomery, AL 36116
Primary: 334-***-**** Alt. Phone: 334-***-**** E-mail: *********************@*****.***
OBJECTIVE: To work in an organization that will provide me the opportunity for personal and professional advancement
SUMMARY OF QUALIFICATIONS & CAPABILITIES:
• Proficient in Microsoft Applications
• Proficient in filing alphabetically and numerically
• Excellent customer service skills
• Proficient in Business Communication, business correspondence and Office etiquette
• Great Cashiering Skills
• Good Administrative Assisting Qualities
• Highly motivated, fast learner
• Dependable and flexible
• Follows directions with minimal supervision
• Positive attitude, winning disposition
EDUCATION:
August 2005 - May 2008 Diploma, Jefferson Davis High School, Montgomery, AL January 2022 – Present Accounting, Ashford University, San Diego, CA WORK EXPERIENCE
Dec. 2023– Present Allied Universal Security, Wetumpka, Al (Tutwiler Prison)
• Ensure the prison is provided with high quality services to protect co- workers and the incarcerated.
• Maintains competency in the use of assigned protective equipment, restraint devices, and weapons.
• Report safety concerns, security breaches, and unusual circumstances both verbally and in writing.
• Preserves order and acts to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
• Monitors closed circuit television systems and alarms; reports safety concerns, security breaches, and unusual circumstances both verbally and In writing.
• Maintains awareness and familiarity with the site specific operations performance manual and post orders.
• Maintains a municipal license and permit requirements for armed security officers and specific protective device and weapons qualification.
• Maintain an effective relationship with both client employees and guest
• Answer phones and great guest and employees in a professional welcoming manner, and answer questions and assist guests and employees. 2018– Present Spur, Montgomery, Al (Substitute Teacher)
• Fill administrative and substitute positions
• A teacher for various schools
• Provided education for students
Jul. 2017 – January 2018 Sykes, Montgomery, Al ( Customer Service Agent)
• Answered inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.
• Required to work in multiple systems and utilize multiple screens to find information and solve problems
• Responsible for improving customer retention through programs and exemplary customer service
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all client products, services and promotions
• Make recommendations according to customer's needs on features, accessories, upgrades and options.
• Utilize operational systems to process purchases of products and services Jan. 2013 – August 2017 Private Home Health Care, Montgomery, Al
(Companion / Sitter)
• Provided supportive care to the elderly.
• Helped the client with their day to day personal errands.
• Supervised patients who wanted to harm themselves.
• Transported patients to and from doctors’ appointments.
• Organized employee shift schedules and provided administrative assistant duties.
Mar. 2015 – October 2015 Plasmatic/HVCC, Shorter, Al (Halla)
• Works throughout the plant making various parts for Ford, Kia, and Hyundai.
• Loads, unloads, and moves materials within or near plant, yard, or work site with the assistance of a forklift.
• Reads work order and follows oral instructions to ascertain materials or containers moved. Loads and unloads materials from pallets. Aug. 2013 – Feb. 2014 ASU Career Services, Montgomery, AL (Clerical Aid)
• Posted jobs and internships on Alabama State University Career Service website for college students looking for part-time, internships, and majors in their field of study.
• Provided clerical services to professors and staff. Apr. 2013 – Dec 2014 Hyundai Security/Allied Barton, Montgomery, AL
(Security)
• Monitored cars and trucks entering and exiting the Hyundai facility.
• Inspected/secured premises around the Hyundai plant. Jan. 2011 – April 2013 CPR Cell Phone Repair, Montgomery, AL (Sales Associate)
• Acknowledge the customers when they enter the store.
• Help customers troubleshoot their problems regarding their electronic devices.
• Responsible for account receivables at the end of shift. Aug. 2008 - July 2010 Blockbuster, Montgomery, AL (CSR Clerk)
• Return movies to appropriate display station.
• Responsible for reconciling account receivables at the end of every shift. Oct. 2007- July 2008 Alabama Dept. of Revenue, Montgomery AL (Clerical Aid)
• Prepped 01’s, 02’s, 04’s, E-Taps.
• Produced Vine Sheets for Alabama and Tennessee Titles.
• Various office/clerical details.
PROFESSIONAL REFERENCES:
Corie Muhammad
Alabama State University, Reading Instructor
*************@*****.***
Claude Hildreth
Department of Corrections, Correctional Officer
***********@*****.***
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