Data-Driven Senior Business Analyst with 13+ Years Experience

Micky (Mythili) Murthy

Miami, FL 305-***-**** ********@*****.*** www.linkedin.com/in/mythili-murthy

Data-driven Strategic Business Analyst

Senior Business Analyst with 13+ years of experience delivering data-driven solutions across healthcare, finance, and enterprise operations. Proven track record leading cross-functional initiatives, translating complex business needs into scalable technical solutions, and improving operational efficiency through automation and process optimization. Experienced in Agile environments, stakeholder alignment, requirements strategy, and enterprise system implementations.

Areas of Expertise

Business Analysis Requirements Engineering Stakeholder Management Process Improvement Business Process Mapping SDLC Agile/Scrum UAT Strategy Data Analysis Change Management Waterfall UML Value Stream Mapping User Story Development Backlog Grooming Sprint Planning

Release Planning

Professional Experience

Southern Glazer’s Wine & Spirits, Miramar, FL

Senior Business Analyst, 2021 – 2026

●Led business analysis efforts for enterprise operational initiatives within the Resource Capacity team, managing onboarding and offboarding workflows for FTEs, contractors, and flexible workforce resources using Fieldglass and Planview

●Partnered with stakeholders to design and implement a solution to automate repetitive invoice processing, reducing manual operational workload and improving processing efficiency

●Developed enterprise process documentation including value stream maps, SOPs, quick reference guides, and training materials to support operational consistency and onboarding of new team members

●Led requirements gathering and stakeholder alignment for a facility-wide seat assignment automation project, ensuring technology implementation aligned with operational business goals

●Built and maintained organizational reporting artifacts and workforce racking dashboards to support leadership decision-making and capacity planning

●Created collaborative SharePoint environments enabling cross-team knowledge sharing and improved communication across business domains

Conviva Care Solutions, Miami, FL

Senior Business Systems Analyst, 2020 – 2020

●Led requirements analysis for migration of enterprise Telephony systems from the 8x8 platform to Cisco/AT&T infrastructure

●Conducted stakeholder interviews and requirements workshops with call center leadership, SMEs, and operations teams to capture system requirements and operational needs

●Translated business needs into requirement specifications to support implementation of the new telephony architecture

●Designed process workflows and documentation supporting call center and care center operations

Envision HealthCare, Plantation, FL

EPMO Business Analyst, 2019 – 2020

●Supported deployment of a virtual healthcare platform using Salesforce Health Cloud and SightCall, enabling clinicians to conduct remote patient consultations during COVID-19 response initiatives

●Extracted insights from Salesforce data for reporting purposes

●Facilitated internal Salesforce processes decreasing the incidence of user errors

●Partnered with analytics teams to validate and process clinical data submissions to CMS and regulatory registries

●Identified performance optimization opportunities to improve MIPS scoring and support physician quality performance initiatives

●Led vendor selection analysis for an end-of-life reporting platform supporting women’s and children’s healthcare services

●Contributed to development of a physician scheduling application using Agile methodologies with a successful go live

Change Healthcare, Weston, FL

Business Analyst, 2018 – 2019

●Partnered with enterprise stakeholders to identify system enhancements and new feature requirements supporting member engagement initiatives

●Developed UAT strategies, including test plans and detailed test cases to ensure successful system releases

●Produced business requirement documentation and process flow diagrams using Visio to support system enhancement initiatives

●Led business analysis activities for an overseas call center implementation project within a hybrid Agile environment

WellCare, West Palm Beach, FL

Business Analyst, 2017 – 2018

●Analyzed business requirements and translated them into technical specifications supporting electronic claims processing systems

●Collaborated with product teams to design UI improvements for provider and member portal applications

●Conducted business process analysis and developed acceptance criteria to support system enhancements

●Participated in Agile ceremonies including daily standups, sprint planning, and sprint reviews

●Supported testing and validation of EDI transactions

Citi Bank, West Palm Beach, FL

Business Analyst, 2015 – 2016

●Led stakeholder workshops to capture requirements for enterprise data quality and reporting initiatives supporting risk and securitization processes

●Conducted feasibility analysis, impact analysis, and cost-benefit analysis to guide project decision-making

●Managed product backlogs and requirements documentation within Jira and SharePoint collaboration environments

●Coordinated with cross-functional teams including product owners, developers, and QA teams to support Agile delivery

Optum Health, West Palm Beach, FL

Business Analyst, 2013 – 2015

●Led requirements gathering and functional design for E-CARE web platform supporting patient eligibility and insurance verification

●Developed functional specifications, system requirements, and UI prototypes for new product features

●Facilitated cross-functional stakeholder meetings to align business objectives and technology delivery

●Assisted project management teams with timeline planning and delivery coordination

Education & Certifications

Bachelor of Science (B.S.), Chemistry Bangalore University

Master in Software Engineering Aptech

Certified Business Analyst

Certified Scrum Product Owner (CSPO)

Certified Scrum Master (CSM)

Technical Tools & Technologies

Jira, Confluence, ServiceNow, SharePoint, Visio, Tableau, Planview, Microsoft Excel, Microsoft Project, PowerPoint

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