Customer Service Pro with Work-from-Home Focus
Resume:
Briana Madden
Greensburg, PA
***************@*******.***
Dedicated professional with 10+ years of experience in high-volume environments. Proven track record in inbound interaction handling, navigating computer applications, and maintaining strict accountability to schedules. Committed to providing structured, high-quality service while following detailed processes to support organizational objectives. Authorized to work in the United States.
WORK EXPERIENCE
CONTACT US LLC Grindstone, PA
Customer Service Representative July 2022 – Present
• Handle high-volume inbound interaction handling using advanced CRM tools to provide technical support.
• Navigate computer applications and integrated support systems to ensure data accuracy for customer records.
• Follow detailed processes and troubleshooting protocols to resolve complex customer issues efficiently.
• Deliver exceptional customer service by practicing active listening to identify and resolve caller needs.
• Maintain strict accountability to schedules to ensure optimal coverage during peak call center operations. COUNTRY CARE MANOR Fayette City, PA
Personal Care Aide January 2022 – April 2022
• Followed standardized care protocols and daily living schedules with high attention to detail.
• Assisted clients with daily requirements while maintaining compliance with HIPAA standards.
• Handled sensitive documentation and reporting, ensuring organizational compliance and accuracy.
• Delivered high-quality support by prioritizing effective communication and active listening skills. STAY AT HOME MOM Brownsville, PA
Stay at home Mom May 2016 – January 2022
• Managed multi-faceted household operations and maintained accountability to rigorous daily schedules.
• Handled complex resource coordination and planning to ensure efficient daily workflow. HABIBA HEALTH SERVICES Mount Pleasant, PA
Medical Assistant January 2016 – May 2016
• Handled inbound interaction handling for patient scheduling and registration.
• Navigated computer applications and EHR systems to update patient data and maintain record accuracy.
• Followed detailed processes for insurance verification, co-pay collection, and HIPAA compliance.
• Assisted clinical staff by coordinating office schedules and managing patient check-in workflows. PAIN AND SPINE SPECIALISTS Connellsville, PA
Medical Assistant February 2015 – September 2015
• Followed detailed processes for triage, vitals collection, and clinical documentation.
• Navigated internal EHR systems to track patient encounter forms and diagnostic test results.
• Handled high volume of patient interactions, providing instructions on medication and post-op protocols.
• Maintained accountability to schedules by ensuring efficient patient flow and exam room preparation. EDUCATION
CAREER TRAINING ACADEMY New Kensington, PA
Diploma in Medical Assisting October 2014
ADDITIONAL SKILLS
Call Center Operations: Inbound interaction handling, Customer service experience, Call center operations, Active listening
Operational Excellence: Follow detailed processes, Navigating computer applications, Accountability to schedules, Data entry, Time management
Technical Proficiency: EMR Systems, Microsoft Office, Medical records, Medical terminology ADDITIONAL INFORMATION
• Proficient in typing- average 56 WPM
• Completion of Soft-skills
• 800+ successful venipunctures
• Assessment in Attention to detail- Proficient- 8/23
• Assessment in Medical Receptionist skills- Proficient- 9/23
• Assessment in Medical Terminology- Proficient- 9/23
• Assessment Work Style Reliability- Proficient- 9/23
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