Remote Employee Relations Manager Candidate
Resume:
Monique Pannell
Seeking an opportunity with an innovative organization that will appreciate my years of diverse work history and educational experience. Code word: EMPOWER. Hollins, VA 24019
*.***********@*****.***
Professional Summary
An individual with 20 years of recruiting/sales experience along with high integrity, morals, and goals willing to go that extra mile.
Authorized to work in the US for any employer
Work Experience
Recruiting Supervisor
You Show Us-Roanoke, VA
October 2025 to Present
• Developed innovative sourcing techniques such as employee referrals programs and passive candidate outreach strategies
• Managed end-to-end recruitment process including job postings, resume screening, interview coordination, and offer negotiations
• Collaborated with hiring managers to define job requirements and create compelling job descriptions
• Built strong relationships with clients to understand their hiring needs and provide tailored recruitment solutions
• Conducted thorough candidate screenings, interviews, and assessments to ensure the best fit for client organizations
• Collaborated with cross-functional teams including marketing, sales, and executive leadership to align PR strategies with overall business objectives
• Conducted market research and competitor analysis to identify opportunities for differentiation in messaging and positioning
Owner/Operator
Minor-Hunter Consulting-Remote
March 2008 to Present
• Published author August 2018, Escape: Self-Help Motivational Manual.
• Subcontractor & Freelance.
• Virtual sessions.
• Independent Talent Acquisition/HR Business Partner.
• Professional Certified Life Coach.
• Examine self.
• Personalized environment not clinical.
• Discretion.
• Facilitate resume writing.
• Job interview presentation.
• Money management.
• Personal and professional goal attainment.
Application Manager
McLeod Enterprises-Roanoke, VA
April 2025 to October 2025
• Review of rental applications.
• Financial analysis to determine credit worthiness.
• Provide optimum client experience.
• Send approval and denial letters.
• Utilize Lexus Nexus for screenings.
• Confidentiality.
Accounts and Collections Manager
Mcleod Enterprises-Roanoke, VA
December 2023 to April 2025
• Management of collections staff.
• Hire and screen Collections Assistant.
• Implement innovative processes and procedures to increase collections driving up revenues.
• General District Court agent for properties in all surrounding areas.
• Orchestration of unlawful detainers, Writs of Eviction, and other tenant notices as needed.
• Partner with senior staff including the President and CEO to push initiatives.
• Reduced tenant delinquency rate from 88% to 26% in 14 months.
• Improved overall collections efforts.
• Reduced A/R from $1.5M to $350K in 16 months.
• Partner with attorneys for court proceedings when needed.
• Leasing application approval.
Regional Talent Acquisition Coordinator
Integer Holdings-Hybrid
March 2022 to September 2022
• Assistant Talent Acquisition Specialists with onboarding processes.
• Provide a smooth preemployment experience for talent.
• Brand Ambassador.
• Coordinate with HR Generalist and HR Manager.
• Attend community events. Job fairs.
• Manage onboarding logistics.
• Coordinate new hire orientation.
• Ensure new hires complete background and drug screen process.
• Social media management.
• Evaluate compliance of background and drug screen data.
• Track onboarding progress.
• Schedule phone interviews.
• Schedule hiring manager interviews.
• Extend verbal offers.
• Assist new hires with Workday Tasks as needed.
Staffing Coordinator/Recruiter
Luttrell Staffing Group-Roanoke, VA
August 2021 to February 2022
• Full cycle recruiting.
• Office management.
• Exhibit integrity, excellence, grit, and loyalty.
• COVID-19 process management.
• On-site applicant support.
• Brand Ambassador.
• ATS utilization.
• Bamboo HR.
• Salesforce.
• Workday management.
• Requisition management.
• Federal, State, and municipal regulations management. and compliance.
• Open office daily.
• Complete monthly attendance and turnover reports.
• Complete daily, weekly, and hourly financial reports.
• Liaison to marketing and advertising.
• Reconcile invoices for accurate payroll/billing of client. Recruiter
Division ONE Staffing-Roanoke, VA
October 2018 to May 2020
• Talent acquisition.
• Terminations.
• Marketing.
• Public liaison for news media outlets.
• Logistics coordination.
• Building and nurturing community relations with local non-profit and for-profit organizations in Roanoke.
• Manage and execute daily office operations.
• Opened and closed office daily.
• Achieved hiring matrix goals.
• LMS operation.
• HRIS operation.
• Policy and regulations.
• Conflict management.
• EEO compliance.
• Conduct drug screening.
• Conduct background checks.
• Verify compliance to hiring guidelines.
• Received 1 promotion.
E Commerce Analyst/Client Service Agent
Orvis-Roanoke, VA
June 2017 to October 2018
• Utilize multiple software applications to provide fast, efficient client resolutions.
• Provide industry leading service and process sales.
• Adhere to call matrix and meet goals.
• Received 1 promotion.
Senior Account Executive
HSBC consumer lending division-Newport News, VA
May 2005 to November 2010
• Exceeding monthly sales goals by 33%.
• Marketing protection plans for loan products.
• Provided credit & financial counseling to potential/current clients.
• Internal & external marketing of personal and secured loan products.
• Received 1 promotion.
Store Manager Trainee
7 Eleven-Newport News, VA
January 2004 to January 2005
• Employee relations.
• Brand management.
• Hiring.
• Training.
• Employee development.
• Employee compensation, evaluations, and analysis.
• Termination of store staff.
• Daily inventory report analysis.
• Forecasting peak seasonal needs for products and staff.
• Calculate, reconcile, and depositing of all monetary intake. Force Clerk Bell Atlantic
Verizon-Virginia Beach, VA
June 1998 to December 2003
• Weekly creation & distribution of schedules for 200 representatives.
• Trainer.
• Acting Work Force Manager (as needed).
• Administrative support for 230 employees & staff.
• Nightly analysis & reporting of customer service levels, sales, and call quality.
• Daily opening and closing of call line.
• Received 1 promotion.
Employee Relations Specialist
The Faneuil Group-Hampton, VA
May 1997 to June 1998
• Supervised employees.
• Brand Ambassador.
• Focus group facilitator.
• Mediator between hourly & salaried employees.
• Designed HR filing system to maintain compliance with government and company policies/regulations.
• Full cycle recruiting of staff & hourly employees.
• New hire orientation.
• Processed all new hire paperwork.
• Administered benefits information.
• Conduct phone and in person interviews.
• Hire hourly employees and staff.
• Created conflict resolution program.
• Maintained the highest of confidentiality and integrity.
• Developed and facilitated employee perks/rewards programs.
• Increased employee morale & productivity while reducing turnover.
• Received 1 promotion.
Human Resource Specialist
The Faneuil Group-Johnson City, TN
October 1993 to May 1997
• Managed policy compliance for hourly employees.
• Full cycle recruiting.
• Conduct phone screens.
• Project management.
• Research and development.
• Salesforce.
• Marketing.
• Public forums. College fairs. Job fairs.
• Terminations.
• Employee morale champion.
• Facilitator of diversity and inclusion workshops.
• Benchmarking.
• Maintained the strictest confidentiality.
• Assisted with payroll and benefits inquiries.
• Public liaison.
• Performance evaluation.
• Approval of hourly and staff pay rate increases.
• New hire orientation.
• Manually processed all new hire paperwork.
• Received 2 promotions.
Education
Human Resource Management (Doctoral degree)
Northcentral University-Prescott, AZ
October 2021 to June 2022
Health Psychology (Post-grad Certification)
Northcentral University-Prescott Valley, AZ
April 2018 to August 2019
Psychology (Master of Arts)
Industrial Organization Psychology Northcentral University-Prescott Valley, AZ December 2015 to November 2017
Professional Life Coaching (License)
Life Coach Training Institute-San Francisco, CA
February 2017 to April 2017
Criminal Justice Criminology (Bachelor of Science) East Tennessee State University-Johnson City, TN
August 1990 to May 1994
Bachelor's degree
Skills
Customer service Store management Human Resources Management Outbound calling Recruiting Financial management HR Sourcing Interviewing Time management Employee Orientation Compliance management Lending Applied behavior analysis FMLA Manufacturing Client interaction via phone calls Office Management Appointment scheduling Conflict Management Microsoft Office Banking Forecasting Writing skills Human Resources English DocuSign Phone call management Business development Behavioral health Talent Acquisition Process Management Strategic Planning Communication skills Outside sales Employee Evaluation Customer support Process mapping Program Development Change Management Oracle Google Docs Customer complaint resolution Analysis skills Process improvement Restaurant experience Typing Marketing Financial planning Data entry IVR Website management Contracts IT sourcing Loan processing Employment & labor law Data entry in Excel Regulatory reporting Google Analytics Management PeopleSoft Ceridian Continuous improvement Performance Management Machine learning Hospitality Software deployment Social media marketing CRM system proficiency SaaS Social media management Telecommunication Data analytics Leadership Account management Search engines Data modeling Presentation creation Succession planning Computer literacy Databases Fraud Cross-location scheduling Client communication Project management Quality Assurance SharePoint B2B sales E-commerce Payroll ADP Meeting facilitation Google Suite ATS Negotiation Workday Teaching Presentation skills AI HubSpot CRM
Awards
Congressional Library Inductee
July 2022
My book is written under the pen name Orme' and was officially registered with the Library of Congress where two copies reside.
Certifications and Licenses
Professional In Human Resources
Food Handler Certification
Driver's License
Publications
Escape: A Self-Help Motivational Manual
https://www.moniqueminor-hunter.com
August 2018
Orme’, a life coach, decided to turn her self-motivating writings into a book to share some of the emotional experiences. Within the pages of Escape: Self-Help Motivational Manual, she reflects on her tragedy and triumph with the hope to inspire, motivate, and educate the reader.
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