Remote Administrative & Cybersecurity Support Specialist
Resume:
Michael Glencamp Jr
Brooklyn, NY
*******@*****.***
Professional Summary
Detail-oriented and tech-savvy professional with a Bachelor’s degree in Cybersecurity and 4+ years of experience supporting remote operations, administrative functions, and customer service environments. Proven ability to manage sensitive data, communicate effectively with teams and clients, and streamline workflows in fast-paced remote settings. Seeking a fully remote role where I can contribute strong organizational, technical, and problem-solving skills.
Core Skills
● Remote Administrative Support
● Customer Service & Client Relations
● Data Entry & Documentation
● Cybersecurity Fundamentals (network security, risk analysis)
● Microsoft Office (Excel, Word, Outlook)
● Google Workspace
● CRM Tools (Salesforce, Zendesk)
● Time Management & Multitasking
● Communication (Email, Chat, Phone Support)
● Technical Troubleshooting
Professional Experience
Remote Administrative Assistant
ABC Consulting Group (Remote)
Jan 2023 – Present
● Managed calendars, scheduling, and email correspondence for executives in a fully remote environment
● Organized digital files and maintained accurate records across cloud-based systems
● Assisted with report generation, data entry, and internal documentation
● Coordinated virtual meetings and handled client communications
● Improved workflow efficiency by implementing better file organization systems
Customer Support Specialist (Remote)
TechEase Solutions (Remote)
Jun 2021 – Dec 2022
● Handled 50+ daily customer inquiries via email, chat, and phone
● Resolved technical and account-related issues with a 95% satisfaction rating
● Used CRM tools to track and manage customer interactions
● Assisted customers with troubleshooting software and login issues
● Collaborated with internal teams to escalate and resolve complex issues IT Support Assistant
Brooklyn Tech Services – Brooklyn, NY
Jan 2020 – May 2021
● Provided technical support for hardware, software, and network issues
● Installed and configured systems for new users
● Assisted in maintaining network security and user access controls
● Diagnosed and resolved IT issues efficiently to minimize downtime Data Entry Clerk (Remote)
Global Data Systems (Remote)
Mar 2019 – Dec 2019
● Entered and maintained high volumes of data with strong accuracy
● Verified and corrected data discrepancies
● Maintained confidentiality of sensitive information
● Met strict deadlines in a fast-paced remote environment Customer Service Associate
Retail Solutions Inc. – Brooklyn, NY
Jun 2018 – Feb 2019
● Provided in-person and phone-based customer support
● Handled transactions and resolved customer concerns
● Maintained strong product knowledge and communication skills Education
Bachelor of Science in Cybersecurity
Binghamton University
2019 – 2023
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