Bilingual Human Resources and Training Leader

YOLANDA VARGAS

Livonia, MI • 248-***-**** • **********@*****.*** • www.linkedin.com/in/yolanda-vargas

SUMMARY

Bilingual (Spanish-English) team player, independent worker/thinker, quick learner, good communicator, good listener, relationship building, team building, highly organized, dependable, conscientious and ethical. An experienced professional with a diverse background and over 10 years of experience in Human Resources, Training, Marketing, Administration, Coordination, Implementation, Placement/Talent Acquisition and Business Analysis. Extremely versatile, flexible and approachable with a VERY positive attitude.

COMPUTER SKILLS

Microsoft Office 365 (Excel, Word, Outlook, and PowerPoint), ADP, Articulate Storyline 2, Oracle / Taleo Learn (Learning Management System - LMS), Terryberry, Onboardia, ChangePoint, Cisco Jabber, Jive, WebEx, New Innovations, Kronos

PROFESSIONAL EXPERIENCE

HENRY FORD HOSPITAL, Remote 2021 – Present

Training Specialist

Work collaboratively with leadership to identify training needs. Develop a training curriculum for all new and existing employees. Utilize Customer Service/Insurance Recovery leadership as Subject Matter Experts (SME) to develop and maintain instructional materials and procedures related to the activities within the Customer Service/Insurance Recovery Department. Design course content, using information gained from requesting party through needs assessments. Evaluate the impact of delivered training programs by identifying criteria that can be used to assess the effectiveness of training. Plan training schedules considering operational needs. Facilitate training sessions for all Customer Service/CBO Insurance Recovery staff directly or indirectly responsible for any customer/insurance recovery related activity.

GARDEN CITY HOSPITAL, Garden City, MI 2019– 2021

Residency Coordinator – Internal Medicine and Cardiology

Partner with Physician Program Director to manage Training Program according to standards of applicable accreditation agency (ACGME or AOA). Develop and supervise programs to maximize educational benefit. Administrative functions include house staff officer recruitment, orientation, academic files, rotation scheduling, evaluations, duty hours, lecture scheduling, exams, graduation and inspections. Work requires use of multiple electronic applications including, Accreditation Data System (ADS), for communication with ACGME, New Innovations for Academic record management, and Electronic Resident Application Services.

Recruit for Internal Medicine and Cardiology interview season

Create and distribute Resident Weekly Update communication

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MCLAREN MACOMB HOSPITAL, Mount Clemens, MI 2018

Training Program Administrator – Otolaryngology and Urology

Partner with Physician Program Director to manage Training Program according to standards of applicable accreditation agency (ACGME, CPME, AOA, etc.). Develop and supervise programs to maximize educational benefit. Administrative functions include house staff officer recruitment, orientation, academic files, rotation scheduling, evaluations, duty hours, lecture scheduling, exams, graduation and inspections. Work requires use of multiple electronic applications including, Accreditation Data System (ADS), for communication with ACGME, New Innovations for Academic record management, and Electronic Resident Application Services.

Recruited for Urology interview season

Created and distribute Resident Weekly Update communication

Proposed and got permission to work from home for all Training Program Administrators

Member of Wellness Committee

PROVIDENCE HOSPITAL, Novi, MI 2016-2018

Medical Student Coordinator

Maintained medical student schedules for orientation and training. Coordinated special events, functions and/or education sessions. Acted as ombudsman that reviews and assesses problems or complaints. Counseled students in order to ensure their well-being. Built and maintained relationships with the medical schools and all departments. Participated in the development of policies and procedures for student training. Coordinated payment student preceptors Family and Internal Medicine rotations.

Achieved Certified Clerkship Administrator title through a year of training including project about adding value to a process within the medical education department

Completed schedules for 33 medical students between two schools for six separate rotations with different time frames

Monthly assignments with various doctors for 33 students

BLUE CROSS BLUE SHIELD OF MICHIGAN, Detroit, MI 2015-2016

Business Analyst (Contractor)

Supported migration to a new enterprise learning management system. Represented the learning function at all project team sessions, while receiving strategic guidance from Director, Learning and Development. Coordinated the execution of the project plan, engaging with learning administrators and coordinators throughout the corporation. Led training areas through migration efforts. Coordinated end user education and change management process in coordination with business readiness team

Implemented new Learning Management System on time company-wide

Trained Employees in LMS through WebEx and in person company-wide in a train-the-trainer format to enable all employees to learn system

LOGICALIS, Farmington Hills, MI 2001-2015

Training Specialist

Implemented and served as Administrator of Learning Management System – Oracle Learn. Administrated employee recognition program. Tracked and analyzed sales and technical certifications for one third of company. Hosted employee education calls. Scheduled and paid for employee and customer training company-wide. Reconciled the monthly bill for training expenses and record retention.

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Created, formatted, and implemented new Learning Management System (July, 2014)

Implemented new employee recognition program after designing the concept, working with a team for input and completing all system formatting (June, 2014)

Human Resources Talent Acquisition Recruiter 2006 - 2009

Expense Manager / Training Coordinator / Office Manager 2001 - 2006

EDUCATION

Madonna University - MBA with concentration in Human Resource Management

Madonna University - Bachelors of Science – Marketing

Schoolcraft Community College – Associates Degree – Liberal Arts

VOLUNTEER WORK

Detroit Zoo: participated in training and big events on holidays

Habitat for Humanity: worked on several houses

Hopes Closet: provided prom dresses to low income girls

Methodist Children’s Home Society: special event at Halloween for orphans and public

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