Remote Sales & Customer Experience Pro

DAVID LINCE

Remote Sales & Customer Experience Professional

Midland, MI • Open to Remote • HubSpot Certified • Salesforce CRM IMPACT SUMMARY

High-energy, customer-driven professional with experience in high-volume sales and process-critical operations. Known for rapport-building, objection handling, and clear communication under pressure. Thrives in remote environments that reward performance, discipline, and ownership.

CORE STRENGTHS

Objection Handling & Persuasive Communication HubSpot CRM (Certified) High-Volume Customer Interaction Salesforce CRM Fundamentals Upselling & Revenue Influence Remote Work Discipline Fast Learner / Coachable Process & Data Accuracy

PROFESSIONAL EXPERIENCE

Hemlock Semiconductor — Reactor Care Operator Aug 2025 – Present

• Operate independently in a zero-error, regulated environment

• Track and communicate 20+ critical process variables per shift

• Trusted with long shifts requiring focus, accountability, and precision Buffalo Wild Wings — Server Feb 2023 – Aug 2025

• Managed 100+ guest interactions per shift in a high-pressure environment

• Increased check averages through recommendation-based selling

• Defused objections and complaints while maintaining customer loyalty Independent Sales & Business Projects — Self-Directed 2023 – Present

• Bought and resold 20+ used vehicles, managing sourcing, pricing, negotiation, and closing

• Conducted cold outreach to property owners for Airbnb co-hosting opportunities

• Handled objections, follow-ups, and deal coordination independently

• Built sales discipline through consistent outbound communication Olive Garden — Customer Service Representative Apr 2021 – May 2022

• Resolved customer issues via clear, empathetic communication

• Coordinated with internal teams to ensure satisfaction CERTIFICATIONS & TRAINING

Salesforce – Sales & CRM Overview (Coursera) • HubSpot Sales Hub Certification • Digital Marketing & E-commerce • OSHA-10 • Process Safety & Risk Analysis • First Aid & CPR EDUCATION

Midland High School — Diploma

Greater Michigan Construction Academy — Electrical Apprenticeship Coursework

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