Seasoned Operations Leader - General Manager Expert
Resume:
Sam Kostelis
Parrish, FL *****
****************@***********.***
Professional Summary
Extensive experience in Restaurant Management with an operations focus. An excellent communicator who facilitates strong employee and customer relations. Passionate about building brand loyalty while providing a great culture and memorable experiences for staff and guests. Work Experience
Operations Consultant
ChefyCookingCouple.llc-Parrish, FL
January 2020 to Present
● Catering and consulting business, non profit
● Manage day-to-day operations
● Menu development
● Food quality and sanitation standards
● Consulting in operations and profitability
General Manager
Good Liquid Brewing Company-Parrish, FL
April 2024 to May 2025
• Oversaw all aspects of daily operations, including staff management and customer service
• Led a team of 60 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
Assistant Manager
Ruth's Chris Steak House-Tampa, FL
December 2022 to March 2024
• Daily restaurant operations
• Liquor and wine inventory and ordering
• Beverage menu accountability
• Food quality and service standards
• New hire training and development
• Guest satisfaction and reviews
Assistant General Manager
Whiskey Cake Kitchen & Bar-Tampa, FL
January 2018 to November 2022
• Opened a brand new location in the Tampa at International Mall
• Training manager for all front-of-house staff
• Sales, marketing, and day-to-day operations
• Hiring and onboarding for all staff members
• Inventory and P&L responsibilities
General Manager & Training Director
Westshore Pizza-Tampa, FL
January 2008 to December 2018
● Operations and Training Director for all new franchise owners
● Trained and certified all operators
● Performed QA inspections on all locations
● Inventory and P&L responsibilities
General Manager
Pei Wei Asian-Tampa, FL
January 2006 to December 2008
● Opened seven locations throughout the Florida region.
● Day-to-day operations, hiring and training new staff members, P&L accountability, liquor,
● Food inventory, quality control, recipe specs and adherence, and LSM program Assistant General Manager
P. F. Chang’s China Bistro-Tampa, FL
January 2002 to December 2006
● Opened a new location on Westshore Blvd in Tampa
● Training manager of service staff and all FoH positions
● Day-to-day operations, hiring and training new staff members, P&L accountability.
● Liquor inventory, quality control, recipe specs adherence, LSM program. General Manager/Area Supervisor
Lenny & Vinnys Ny Pizzeria-Tampa, FL
January 1994 to January 2002
• Day to day restaurant operations
• Food and liquor inventory
• Recipe adherence and quality control
• Hiring and onboarding of all staff
• Grassroots marketing program
• Training and Development of all team members
Non-Commission Officer Training Leadership ● School - United States Marine Corps-Camp Pendelton, CA
● Security Force School - Virginia Beach, VA
Education
Bachelor's degree in Communications & Business Management University of Hartford-West Hartford, CT
Skills
• Cash handling
• Communication skills
• Serving
• Meal preparation
• Knife skills
• Security Force School
• Team management
• Pizza experience
• Leadership
• Supervising experience
• Food industry
• School
• Food service
• Organizational skills
• Restaurant experience
• Virginia Beach, VA
• Restaurant management
• Labor Cost Analysis
• POS
• Budgeting
• Customer service
• Camp Pendelton, CA
• Guest services
Certifications and Licenses
ServSafe
Driver's License
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