Bilingual Customer Service Specialist with Front-Desk Focus

Marisa Pequeno

Labelle, FL *****

239-***-**** • ***************@*****.***

Professional Summary

Friendly and dependable bilingual retail and customerservice professional with experience in fastpaced environments, POS systems, multiline phones, and frontofstore operations. Strong ability to assist customers, maintain organized work areas, and support daily store tasks. Fluent in Spanish with a proven record of reliability and teamwork.

Core Skills

Customer service & sales support

POS operation & cash handling

Bilingual: Spanish (speak, read, write)

Inventory, stocking & organization

Multiline phone operation

Scheduling & appointment coordination

Food prep & safety (for crossindustry roles)

Office support & file management

Work Experience

Little Caesars — Customer Service / Shift Support

Fort Myers, FL • December 2024 – March 2026

Delivered fast, friendly customer service and handled highvolume orders

Operated POS systems with accuracy for cash, card, and automated payments

Prepared food and maintained a clean, organized work environment

Supported opening and closing procedures as a dependable shift lead

Assisted with training new team members and maintaining store standards

Nobile Hearing Aids — Customer Service & Office Assistant

Cape Coral, FL • October 2018 – January 2026

Managed multiline phones, scheduling, and customer appointments

Provided frontdesk support and assisted customers with product questions

Organized patient files and maintained a clean, efficient office environment

Handled inventory tasks including ordering, receiving, and shipping supplies

Supported daily operations and ensured smooth customer flow

Professional References

Desirae Rose — GM, Little Caesars

***********@*****.*** • 239-***-****

Angelica Valdez — Pequeno Harvesting

*.**********@*****.*** • 863-***-****

John Nobile, HAS — Owner, Nobile Hearing Aids

*********@*****.*** • 239-***-****

Amanda Cisnero — Office Manager, Riverdale Dental

********@***************.*** • 863-***-****

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