Detail-Oriented Customer Service & Billing Specialist

Sengia Brackett

Birmingham, AL 205-***-**** **************@*****.***

Professional Summary

Detail-oriented customer service and operations professional with experience supporting billing, claims processing, and customer accounts in remote environments. Skilled at managing high-volume customer inquiries, resolving billing issues, and navigating multiple internal systems simultaneously. Proven ability to maintain accurate documentation while delivering professional and efficient client support.

Professional Experience

Waste Management (Remote) – Customer Care & Billing Specialist

• Managed customer accounts remotely, including billing inquiries, service requests, and new account setup

• Resolved billing discrepancies and account issues while maintaining high customer satisfaction

• Utilized multiple internal systems simultaneously to access account records and process updates

• Assisted customers with service repairs, billing adjustments, and account troubleshooting

• Maintained accurate documentation and ensured customer information was updated in company databases

• Delivered professional support through phone and digital communication channels Carvana – Customer Delivery Advocate (2024)

• Coordinated vehicle deliveries and ensured a seamless customer experience

• Communicated with customers via phone, email, text, and in-person interactions

• Completed delivery documentation and vehicle inspection checklists

• Responded to customer inquiries and resolved delivery concerns promptly

• Maintained compliance with DOT safety standards

Apex Systems (Remote) – Claims Analyst (2023–2024)

• Reviewed and processed insurance claims for accuracy, completeness, and eligibility

• Verified invoiced amounts and ensured documentation met reimbursement requirements

• Investigated discrepancies and worked with multiple parties to resolve claim issues

• Served as a primary contact for members regarding claims and reimbursement inquiries

• Maintained compliance with claims processing guidelines and data management procedures Alorica (Remote) – Pharmacy Help Desk Representative (2020–2023)

• Handled high-volume inbound calls regarding prescription claims, reimbursements, and pharmacy transactions

• Processed refill orders while maintaining strict HIPAA compliance

• Interpreted prescription information and medical abbreviations (SIG codes)

• Resolved claims processing errors and data entry exceptions

• Provided professional support to pharmacies, patients, and healthcare providers Carrigan’s Public House – Prep Cook (2018–2020)

• Prepared food items according to established recipes and safety standards

• Maintained inventory and organized kitchen supplies

• Collaborated with staff to support efficient kitchen operations Education

Ensley High School – High School Diploma

Skills

• Customer Account Management

• Billing & Payment Support

• Remote Customer Service

• Claims & Data Processing

• CRM & Multi-System Navigation

• Microsoft Office

• Problem Solving & Conflict Resolution

• Documentation & Data Entry

• Customer Relationship Management