customer service

Alora Paine

**********@*****.*** 206-***-**** Seattle, WA

SKILLS

● Problem Solving

● Customer Oriented

● Communication

● Food Handler’s and MAST certified

● Salesforce, Oracle, Converge

● Microsoft Suite

EXPERIENCE

Alaskan Sourdough Company Aug 2025 – Oct 2025

Cook Seattle, WA

● Prepared and cooked a variety of dishes, such as soups, salads, sandwiches and breakfast entrees.

● Safely performed food preparation, strictly adhering to food safety and sanitation and procedures.

● Ensured proper closing standards were met, maintaining an “excellent” food safety rating.

Aramark Refreshments Jan 2024 – Aug 2025

AR Specialist Tukwila, WA

● Managed end-to-end accounts receivable processes, including invoicing, payment processing, and collections, ensuring timely and accurate financial transactions.

● Successfully reduced bad debt metrics by 2% within the first 30 days through proactive customer outreach and strategic follow-ups.

● Exceeded performance goals for customer outreach, consistently achieving and surpassing financial and operational metrics.

● Demonstrated strong communication skills in resolving overdue balances via phone, email, and written correspondence, improving customer satisfaction.

Call Center Representative Jan 2023 – Jan 2024

● Handled inbound and outbound calls and emails in a timely manner

● Identified customer needs, took orders and found solutions to complaints

● Managed accurate client data through unique company system

● Maintained accurate account data and processed customer cases through Salesforce

CVS Retail Store Oct 2021 – Jul 2022

Shift Supervisor Federal Way, WA

● Lead my team in becoming the district lead in membership sales

● Managed product cycling and set up displays

● Completed deposits and entered them digitally

● Supervised employees ensuring breaks and securing customer satisfaction with each interaction EDUCATION

Bellevue College - BAS Radiation Therapy GRADUATION ESTIMATED 2029

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