Customer Service Master with Leadership Focus
Resume:
JAMIE MICHEL
Grafton, WI *****
*************@*****.***
Professional Summary
Customer-focused professional with over 15 years of experience across retail, education, operations, and sales environments. Proven ability to lead teams, manage high-volume customer interactions, and drive positive guest experiences from first contact through completion. Strong background in front-end supervision, inventory and receiving operations, and relationship-based sales. Known for exceptional people skills, emotional intelligence, and the ability to remain calm, organized, and solution-oriented in fast-paced settings. Consistently recognized for reliability, leadership, adaptability, and the ability to build trust with customers, colleagues, and management alike. Authorized to work in the US for any employer
Work Experience
Sales Representative
Sybaris Pool Suites-Mequon, WI
August 2023 to Present
Provide exceptional customer service and sales support from inquiry through check-out Set up, manage, and modify reservations accurately Resolve guest issues professionally and efficiently Prepare daily reports and transaction documentation Deliver packages and amenities to suites
Maintain clear communication to support smooth operations Early Education Teacher
Little Friends Learning Center-Grafton, WI
Assessment and Evaluation
• Conducted regular assessments of children's progress, using observations and developmental checklists to inform instructional practices and identify areas for growth. Creative Activities
• Planned and facilitated creative activities, such as arts and crafts, music, and movement, to encourage self-expression and enhance fine and gross motor
• Provided personalized attention to each child, recognizing and addressing their unique needs, interests, and developmental stages to promote optimal learning outcomes. Manager
Christina David ( Home Depo
)
JAMIE MICHEL
# SUMMARY
Dynamic and dedicated professional with extensive experience in luxury hotel operations, specializing in guest relations and reservations management. Proven track record of delivering exceptional customer service while effectively managing financial transactions and upselling services. Previous experience as a Special Services Associate at Home Depot, where I honed my skills in customer engagement and problem- solving.
Additionally, I bring a solid foundation in early childhood education as a Preschool Teacher, where I developed and implemented lesson plans, fostered strong parent-teacher relationships, and contributed to a collaborative learning environment. Recognized for my creativity, ability to work under pressure, and strong multitasking skills, I thrive in fast-paced environments and excel at managing diverse responsibilities.
Possessing strong managerial and supervisory skills, I am adept at leading teams and driving positive outcomes in both educational and hospitality settings. My background in data entry further enhances my organizational abilities, ensuring efficient operations and meticulous record-keeping.
# STRENGTHS
Multitasking
Demonstrated ability to excel in multitasking across diverse environments, including hotel and customer service roles as well as in teaching.
Successfully managed simultaneous responsibilities such as coordinating guest services, addressing customer inquiries, as well as overseeing classroom activities, while maintaining a calm and efficient workflow.
Customer Service
Demonstrated expertise in delivering outstanding customer service through clear communication and empathy, creating positive interactions. Ensuring guests concerns are addressed promptly and effectively.
Data Entry & Organizing Skills
Proficient in data entry and organization, with a keen attention to detail that ensures accuracy in managing records and information. Experienced in utilizing various software tools to streamline data processes, maintain organized databases, and produce timely reports. Demonstrated ability to prioritize tasks effectively, enhancing overall efficiency and supporting smooth operations in both educational and customer service environments.
# EXPERIENCE
Special Services Associate
The Home Depot-Grafton, WI
• Customer Order Fulfillment: Efficiently processed customer orders, ensuring accuracy and timely delivery of products to meet customer needs and expectations.
• Follow-Up Communication: Proactively followed up with customers regarding the status of their orders, addressing inquiries and providing updates to enhance customer satisfaction.
• Problem Resolution: Handled customer concerns and resolved order-related issues by collaborating with team members and utilizing company resources, ensuring a positive shopping experience.
• Inventory Management: Assisted in tracking inventory levels and coordinating with warehouse staff to ensure the availability of ordered items, minimizing delays and stockouts.
• Sales Support: Supported the sales team by providing product information and recommendations based on customer needs, contributing to increased sales and customer loyalty.
• Data Entry and Record Keeping: Maintained accurate records of customer orders and transactions in the company’s database, ensuring data integrity and compliance with company policies.
• Team Collaboration: Worked closely with colleagues across departments to streamline order processing and enhance overall operational efficiency.
• Customer Engagement: Built rapport with customers by actively listening to their needs and providing tailored solutions, fostering a welcoming and supportive store environment. Front Desk Manager Sybaris Pool Suites
Kandice Perry-414-***-****
Front Desk Representative/Sales Representative
Sybaris-Mequon, WI
Front Desk Representative Current Position
Front Desk Representative with extensive experience in hospitality and customer service. Adept at managing front desk operations, including check-in and check- out procedures, reservations, and guest inquiries.
Guest Services:
• Greet and welcome guests upon arrival, providing a friendly and professional first impression.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
• Respond promptly to guest inquiries, providing information about hotel services, amenities, and local attractions.
Management:
• Manage reservations using hotel management software, ensuring accurate booking details and availability.
• Process changes and cancellations to reservations, while communicating policies and fees effectively to guests.
• Handle group bookings and special requests, coordinating with other departments to meet guest needs. Communication and Coordination:
• Liaise with housekeeping, maintenance, and management to ensure guest needs are met promptly and effectively.
• Prepare and maintain accurate records of guest interactions, feedback, and special requests for future reference.
• Facilitate communication between guests and hotel management regarding any concerns or issues during their stay.
Administrative Tasks:
• Process payments, issue receipts, and maintain accurate financial records of transactions.
• Conduct nightly audits of guest accounts and transactions to ensure accuracy and resolve discrepancies.
• Maintain the front desk area in a clean and organized manner, ensuring all necessary supplies are stocked.
Problem Resolution:
• Handle guest complaints and issues with empathy and professionalism, striving for satisfactory resolutions.
• Implement solutions to enhance guest experiences and prevent future concerns, fostering positive relationships.
Sales and Upselling:
• Promote hotel services and amenities, including dining options, spa services, and local attractions to enhance guest experiences.
• Actively engage in upselling room upgrades and additional services to maximize revenue and guest satisfaction.
# EXPERIENCE
Early Education Teacher
Ozaukee Preschool-Ozaukee County, WI
• Curriculum Development: Designed and implemented age-appropriate lesson plans and activities that foster holistic development in young children, focusing on cognitive, social, emotional, and physical growth.
• Classroom Management: Established a nurturing and structured classroom environment that encourages exploration, creativity, and learning, effectively managing diverse groups of students.
• Individualized Instruction: Assessed and monitored each child’s progress and developmental milestones, providing personalized support and guidance to meet their unique needs and learning styles.
• Parent-Teacher Collaboration: Cultivated strong relationships with parents and families through regular communication, parent-teacher conferences, and workshops, fostering a collaborative approach to early childhood education.
• Creative Learning Experiences: Developed and facilitated engaging and interactive learning experiences, utilizing hands-on activities, games, and educational resources to enhance children’s learning and curiosity.
• Behavioral Support: Implemented positive behavior management techniques to promote social skills, conflict resolution, and emotional regulation among students, creating a positive learning atmosphere.
• Team Collaboration: Worked collaboratively with fellow educators and staff to develop and enhance curriculum, share best practices, and create a cohesive educational environment.
• Professional Development: Engaged in ongoing professional development to stay updated with best practices in early childhood education and to implement new strategies that enhance student learning.
# EXPERIENCE
Education
Grafton High School
Skills
• Individualized Care
• Time management
• Phone etiquette
• Microsoft Office
• CPR
• # LANGUAGES
• Administrative experience
• Computer skills
• Nannying
• Experience with Children
• Microsoft Word
• Organizational Skills
• First Aid Certification
• Working with people with developmental disabilities
• Typing
• ENGLISH Native
• # TRAINING / COURSES
• Microsoft Outlook
• Training & development
• CPR / First Aid Certified
• Working with people with disabilities
• CPR Certification
Languages
• English
Certifications and Licenses
Driver's License
CPR Certification
First Aid Certification
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