Remote Customer Support Specialist Applicant with Proven Sales Skills

Robin Merrell

+1-405-***-**** *********@*********.*** Oklahoma City, OK 73101

WORK EXPERIENCE

Life Insurance Agent, Reliance Life

May 2024 - Present

• Develops and maintains client relationships by providing personalized insurance solutions.

• Conducts needs assessments to tailor insurance plans to individual client requirements.

• Delivers exceptional customer service to ensure client satisfaction and retention. Senior Solutions Representative, Xcel Office Solutions September 2021 - May 2024

• Increased annual revenue by 20% through strategic solution selling and securing new clients and renewals.

• Surpassed sales targets by identifying client needs and offering customized office solutions.

• Generated 10 new corporate accounts through effective CRM proposals and presentations, and mentored new hires to foster promotable team members. Account Executive, Standley Systems Managed Solution May 2015 - August 2021

• Achieved 120% of sales goals, showcasing expertise as a product subject matter expert

(SME).

• Provided leadership and support for ancillary product sales and workflow solution implementations, enhancing business unit success.

• Mentored new hires, fostering their development into promotable and long-term professionals within the company.

• Received consecutive awards for 'Highest Percentage of Net New Business' and 'Highest Percentage over Revenue Goal,' reflecting exceptional sales performance. Territory Manager, MasterTile of Oklahoma

June 2007 - May 2015

• Achieved the Top Residential Sales Representative Award each year, demonstrating consistent excellence in sales performance.

• Cultivated and maintained strong customer relationships to ensure successful sales transactions and order fulfillment.

• Expanded business territory by managing and growing existing accounts while opening new ones, contributing to increased market presence. Account Manager- Type II and Legal Account Manager, Ikon Legal Document Service January 1999 - May 2007

• Developed a robust sales pipeline for major law firms, significantly enhancing revenue opportunities through targeted sales initiatives.

• Oversaw customer service representatives and production staff to ensure the successful execution of large-scale sales projects.

• Fostered strong customer relationships, contributing to sales growth and account expansion, and achieved recognition with the Most Persuasive Award and Presidents Club membership.

EDUCATION

Slippery Rock University of Pennsylvania

Bachelors of Science, Public Administration

SKILLS

Business Developement, CRM, Customer Relations, Customer Retention, Customer Service, KPI, Mentoring, Persuasion, Product Sales, Proposal Writing, Sales and Marketing, Sales Growth, Territory Management, Vendor Management CERTIFICATION AND LICENSES

Brother Software Expert

Certified Square 9 Solutions Provider

Fiery Certified Professional

Ricoh Dealer Training Certification

Square 9

Xerox

XMPie Certification

Oklahoma Life Insurance 2024

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