Operations Leader - Inventory & Fulfillment Expert
Resume:
Samuel Francisco Viana
**** * ****** ****** *******, CA 91764
********@*****.***
QUALIFICATION & SKILLS
• A highly organized professional with a disciplined work ethic and proven ability to build strong working relationships with team members.
• Demonstrates ability to prioritize effectively and maintain a flexible and positive attitude to achieve tight deadlines.
• Ability to provide support to team members as an articulate speaker and excellent listener with a calm and reassuring presence.
• Skilled at resolving issues with a high level of customer satisfaction.
• Highly proficient in Microsoft Excel, Word, PowerPoint, Teams, Outlook. (Pivots, formulas, pie charts, graphs and identifying trends from data.)
• Skilled in multiple Warehouse Management systems (Exenta, Manhattan, BI, RLM, Workday, Dayforce, Courion, SAP, etc.) with the ability to become a subject matter expert rather quickly.
• Able to build teams, processes and procedures from scratch, with an innovative and motivated approach in solving complex problems.
• Proven leader that has organized and led multiple projects successfully.
• Bilingual - Spanish/English.
EDUCATION
Ashford University-Forbes School of Business and Technology Bachelor’s Degree in Business Administration: Cum Laude PROFESSIONAL EXPERIENCE
United Legwear & Apparel Co.
North America Inventory & Operations Manager July 2020 – February 2026
• Manage a team of 50 associates across two shifts & multiple locations
• Consolidated 7 buildings from (NJ/CA) warehouses to a 1.8 million sq. ft facility of over 50K SKU’s 30 million units.
• Manage the replenishment department that supports retail, wholesale, & ecommerce customers.
• Work closely with VP of Operations for daily operational goals.
• Created professional relationships with Sales, Customer Service & Routing teams to establish best strategies for fulfillment and keeping quality and inventory accuracy.
• Established a cycle count program and standard operating procedures, with 75K SKU’s, 40 million units and over 100K cycle countable locations twice a year and maintain over 90% Accuracy.
• Manage headcount, interview, hire and train and create the structure of teams within the distribution center.
• Work with internal & external auditors on Inventory integrity & transparency, which included traveling to Canada warehouses for yearly audits.
• Create Inventory/Quality process and procedures for entire company.
• Develop financial structures and reporting to maintain low shrinkage and work closely with finance.
• Support on Warehouse Management systems expertise and troubleshooting issues
• Collaborates with cross-functional departments (Receiving, Picking, Packing, Shipping, etc.) to implement and support initiatives to optimize inventory capabilities using best quality practices.
• Analyze inventory and generate reporting structures for organization to identify aged inventory, valuation, areas for opportunities and audit/cycle count tracking, root cause analysis of variances and cost analysis.
• Establish and re-structure an entire Returns department to accommodate new incoming volume.
• Maintain, research and adjust all retail store inventory in North America.
• Train, Coach & Mentor multiple team members across multiple departments, also leading formal training classes for new onboard.
Michael Kors
Supervisor-Inventory Control January 2014 – June 2020
• Supervise a headcount of 30-50 employees across two shifts and three buildings on campus while overseeing an average of 8-10 million units of 35K SKUs.
• Lead the second shift project team on setting up E-Commerce Fulfillment Building for Michael Kors. (Receiving, Picking, Packing, Systems testing, etc.)
• Set up cycle counts of over 80,000 locations that need to be counted/reconciled on a quarterly basis and maintain over 95% accuracy from multiple buildings
• Managed a team for value added services needed on any incoming our outgoing product (re-ticketing, repacking, adding hangers, etc.) or negotiate with 3PL's to contract out work.
• Ensure SOX Compliance within Distribution Center and work with External and Internal auditors to ensure process transparency.
• Account for inventory reconciliation and processed adjustments for each quarter end and maintain low shrinkage, working closely with finance department.
• Trained in Process Management (Lean Champion, 5S, Safety.)
• Organize teams in completing time sensitive organizational goals and projects.
• Approve and edit all employee time sheets and PTO.
• Report and analyze data to create continuous process improvements.
• Work with multiple systems (Workday, Dayforce, RLM, Manhattan, Courion, etc.) and support multiple departments (Receiving, Picking, Packing, Waving, Tasking, Consolidation & Compliance, Shipping, and E- commerce).
• Organize, set up and maintain employee sales and financial reporting structures.
• Conduct interviews, hire, review, corrective counseling, and terminations.
• Develop, train, coach, and provide feedback on performances daily.
• Handled Special Projects and Quality for product in house. California Army National Guard
Chemical Biological Radioactive Nuclear Trained/Specialist April 15, 2009 - April 15, 2015
• Assigned to Decon Platoon, 140th Chemical Company.
• Running Decon Lanes as part of monthly exercises.
• Deployed with 140th Chem. Co under the 27th BSTB Kuwait, Camp Arifjan
• Assigned as EOC Tech in Command Cell- a 24/7 Op that responds to any type of emergencies/receiving and placing work orders.
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