Customer Service Professional with Medical Focus
Resume:
Lawanda Surles
Customer Service Representative
Harvest, AL 35749
***************@*****.***
Professional Summary
To enhance my computer skills with health & medical training and further my interests through obtaining employment in the Information Systems field and Medical caeer fields Authorized to work in the US for any employer
Work Experience
Custodian/Janitor
Huntsville city school-Huntsville, AL
Present
Cleaning classrooms, hallways,and bathrooms
Janitorial
HUNTSVILLE CITY SCHOOLS-Huntsville, AL
Present
Cleaning the entire school
Amazon Fulfillment Associate
Amazon-Huntsville, AL
October 2021 to May 2022
Training everyone that come into the company.. ambassador Customer Service Representative
Alorica/OptumRx-Huntsville, AL
December 2020 to October 2021
Assistance with rx claims
Cook/Prep
University of Alabama in Huntsville-Huntsville, AL August 2018 to October 2020
Cooking for over 3000 students and guest
Line loader
BASF Corporation-Madison, AL
May 2017 to March 2018
Loading the line
Compression Operator
Par Pharmaceutical an Endo International Company-Huntsville, AL May 2015 to May 2017
Taken raw material and compression it into tablets Janitorial
SBM Management-Huntsville, AL
October 2013 to May 2015
Cleaning the entire warehouse
CSR - Customer Service Representative
West Corporation-Huntsville, AL
October 2001 to May 2011
Duties performed:
• Processing claims using ICD-9 codes, medical terminology
• CPT codes.
• Adjusting claims to be processed correctly in order to be paid correctly.
• Quoting medical health coverage handling the member's eligibility
• Giving quotes on their benefits such as how much they would be paying for their doctor's office copays, hospital copays, also major medical
• Instructing the members on researching to find a doctor (providers) in their area.
• Processing claims for doctor's office, hospitals handling HMO, PPO and also POS claims.
• Assisting other agents with questions about the products that they handled
• Handling seven different states processing claims, eligibility and benefits
• Experience in a customer contact requiring problem solving
• Experience in the ability to understand and interpret complex oral and written directions.
• Experience in the ability to multi-task
• Experience in data entry and typing skills
• Experience researching information using online reference materials
• Experience in a corporate or office environment
Janitorial Worker
Tutt Fann VA Nursing Home-Huntsville, AL
May 1999 to October 2001
Duties performed:
• Making sure that the residents rooms were cleaned to perfection
• Motivating team workers
• Demonstrating and maintaining good workmanship with the staff, residents and also guest. Education
Medical Assistance Technology
J.F Drake Technical College Huntsville-Huntsville, AL 2013
Computer Information Systems (Bachelor)
Athens State University-Athens, AL
2012
Computer Information Systems (Associate)
Calhoun Community College-Decatur, AL
1997 to 2001
Diploma
Sparkman High School Toney-Toney, AL
1993 to 1997
Upper secondary education
Skills
Client interaction via phone calls Computer operation Phone Etiquette Phone communication Cleaning ICD Coding Calendar management CPR Cash handling Leadership Microsoft Excel Time management Microsoft Word Microsoft Outlook ICD-10 Achieving sales targets Appointment scheduling Customer complaint resolution Empathy Housekeeping management Workers' compensation Microsoft Office Industrial cleaning Customer issue escalation Attention to detail Medical Scheduling Medical terminology Long term care experience Communication skills Mentoring CPT Coding Manufacturing company experience Laundry Meeting agenda preparation Call Center Teamwork Sales Custodial experience Typing Medical Coding Medical Records Customer communication Analysis skills Computer skills Negotiation Mechanical assembly Insurance Verification Cashiering English Microsoft Powerpoint Mobile devices Residential cleaning Nursing home experience HIPAA Climbing Customer relationship building Writing skills Zoom Sanitation Floor care Commercial cleaning Janitorial experience ICD-9 Implementation of OSHA safety standards AS400 Accounting Data Entry Pallet jack Skilled nursing facility experience Medical Billing Retail math Organizational skills Languages
• English
Certifications and Licenses
Driver's License
Life & Health Insurance License
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