IT Professional - System Admin & Support Specialist

AF

CURRICULUM VITAE

AWITI FRANCIS

P.O. BOX HP *35.

HO. VOLTA – GHANA.

MOB: +233(0)248141505

Github

Email: *******@*****.***

Dedicated and results-driven IT Professional with over 4+ years of experience in System Administration, Help Desk Support, and Software Development. Proven ability to manage IT systems, provide technical support, and maintain network infrastructure. Experienced in Active Directory administration, user support, system troubleshooting, and network configuration, with over 4 years of hands-on Help Desk experience. Strong technical background in JavaScript, TypeScript, React.js, Next.js, and Node.js, combined with practical knowledge of Windows Server environments and IT infrastructure. Currently advancing expertise in Cybersecurity and Penetration Testing, with foundational training aligned to industry certifications.

PROFESSIONAL EXPERIENCE

SELF-EMPLOYED IT CONSULTANT

22/03/2024 - Today

Freelance Technology Solutions

Provide IT Support and Help Desk services to individuals and small businesses

Install, configure, and maintain Windows systems and network environments

Perform system administration tasks, including:

User account setup and system configuration

System updates, backups, and security maintenance

Troubleshoot and resolve hardware, software, and network issues

Design and deploy web-based solutions and applications

Set up and manage LAN/Wi-Fi networks, routers, and shared resources

Advise clients on IT infrastructure improvements and best practices HO INTERNATIONAL SCHOOL

25/01/2021 - 2026

IT Technician / ICT Teacher / System Administrator & Help Desk Support

Delivered Help Desk Support for 4+ years, resolving technical issues for staff and students

Managed Active Directory environment, including:

User account creation, deletion, and permissions

Password resets and access control

Basic Group Policy management

Installed and maintained Windows systems, software, and network infrastructure

Performed hardware troubleshooting, repairs, and upgrades

Provided onsite and remote user support

Ensured system security, updates, backups, and performance optimization

Assisted in network setup, maintenance, and troubleshooting

Taught ICT, programming, and safe use of technology TECH-TRIBE

11/10/2019 – 19/02/2020

Software Developer & IT Technician

Developed and maintained web-based applications and interfaces.

Performed system evaluations to enhance software functionality and user experience.

Conducted troubleshooting for both software and hardware issues, optimizing accessible technologies.

Implemented intranet systems and parallel applications using Node.js and React.js to improve operational efficiency.

Configured, updated, and managed existing applications as per user specifications. TECHNICAL SKILLS

System Administration & IT Support

Active Directory (User & Access Management)

Windows Server Administration (Basic)

Help Desk Support & Troubleshooting

System Installation & Configuration

Network Setup & Maintenance

Hardware Troubleshooting

Linux Server Basics

Programming & Development

JavaScript, TypeScript

React.js, React Native, Next.js

Node.js, Express.js

HTML, CSS, Tailwind CSS, Bootstrap

PHP

Databases

PostgreSQL

MySQL

MongoDB

DevOps & Tools

Git & GitHub

Docker (Basic)

CI/CD (GitHub Actions)

PROJECTS

Urban Perfume Gh e-commerce website

Technologies used: Typescript Next.js CSS Tailwind css pg-node-migrate Kysely PostgreSQL. SBA School Base Assessment

Technologies used: Typescript Next.js CSS Tailwind css pg-node-migrate Kysely PostgreSQL. NexapoLandingPage

Nexapo Inventory POS management system

Technologies used: Typescript Next.js CSS Tailwind css drizzle ORM PostgreSQL, Express.js. B ackmarketgh (still in development) e-commerce website Technologies used: Typescript Next.js CSS Tailwind css pg-node-migrate Kysely PostgreSQL, Express.js. Getwellshop – Inventory Management System

Technologies used: Typescript, Javascript Next.js CSS Tailwind css Prisma Kysely PostgreSQL, Express.js. Aetortech – Landing page

Technologies used: Javascript Next.js CSS Tailwind css. N yansapo - Course Management App

Technologies used: Typescript, Javascript Next.js CSS Tailwind css Prisma Kysely PostgreSQL, Express.js. B anethq (still in development) School Management System Technologies used: Typescript, Javascript Next.js CSS Tailwind css Prisma Kysely PostgreSQL, Express.js. T ech-tribe – Landing page

Technologies used: WordPress HTML CSS JQuery PHP. L orkartswitz – Landing page

Technologies used: Bootstrap HTML CSS JQuery PHP. EDUCATIONAL BACKGROUND

IPMC ACCRA GHANA

DIPLOMA in SYSTEM ENGINEERING

AUG. 2019

IPMC ACCRA GHANA

DIPLOMA in SOFTWARE ENGINEERING

AUG. 2019

DATA LINK PRE-UNIVERSITY VOLTA GHANA

DIPLOMA in INFORMATION TECHNOLOGY

JUNE. 2017

HOHOE E.P SENIOR HIGH SCHOOL VOLTA GHANA

W.A.S.S.C.E

MAY. 2015

MAWULI E.P JUNIOR HIGH SCHOOL VOLTA GHANA

B.E.C.E

MAY. 2012

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

CompTIA A+ Training (2024)

Completed training; certification exam pending

CompTIA Network+ Training

Completed training; certification exam pending

Cybersecurity & Penetration Testing Training (Ongoing)

Bachelor’s Degree in Information Communication Technology Admission secured – Deferred

ADDITIONAL SKILLS

Excellent communication and customer service

Strong troubleshooting and analytical skills

Ability to work under pressure

Team collaboration and adaptability

CAREER OBJECTIVES

Contribute to organisational success by delivering reliable, innovative IT solutions.

Provide honest, efficient, and customer-focused service that enhances user satisfaction.

Implement strategies that streamline operations and support business growth. LANGUAGES SPOKEN

ENGLISH AND EWE.

POSITIONS HELD:

2011- 2012, compound overseer, Mawuli E.P J.H. S

2014 – 2015, Entertainment prefect, Hohoe E.P Senior High School 2019, Teaching Assistance, IPMC

2023-2025, Examination Coordinator, Ho International School WORKSHOPS ATTENDED

EMIS Data Collection for Ghana Education Service Comprehensive training on the Electronic Management Information System (EMIS) for effective data collection, management, and reporting within the education sector.

Teaching Strategies for Private School Associations Workshop focused on innovative teaching techniques and strategies tailored to enhance learning outcomes in private educational institutions.

First Aid and Emergency Response Training

Hands-on training in first aid procedures and emergency response, equipping participants with essential life-saving skills for school and community environments.

Introduction to Robotics and Educational Technology Practical workshop introducing robotics and technology integration in education, promoting STEM learning and hands-on engagement for students.

REFEREES

1. Mr. Oguntoye Anuoluwapo Yusuf

A former instructor at IPMC College of Technology and Current Senior Software Developer at STANBUZ

NIGERIA

Tel. +234-*********

2. Mr. Asante Francis

Tech-tribe

CEO

Tel. 024*******

Email: *******.******@****-*****.***

Contact this candidate