Experienced Cleaner Seeker with Customer Service Background

Lindokuhle Kefuoe Hlengiwe Mokoena

known as

Lindo Mokoena

ID No: 980-***-**** 088

* ******* ****, *********, **** Town, 7441

******************@*****.***

Mobile: 073-***-****

BRIEF DESCRIPTION

I am writing to express my interest in the available position at your organization. With over six years of experience in customer interaction and moderation, I have developed strong communication and engagement skills that enable me to effectively connect with diverse audiences.

In my current role as a Moderator, I manage community interactions, ensure clear and respectful communication, and contribute to maintaining a positive user experience. This experience has strengthened my ability to handle complex situations with professionalism while fostering meaningful engagement.

My academic background in Business Management has equipped me with a solid understanding of business operations and the ability to navigate dynamic environments. I excel at creating structured communication processes that improve efficiency, enhance user satisfaction, and support organizational goals.

I am particularly passionate about using data-driven insights to inform decisions and develop strategies that deliver measurable results. I enjoy working in challenging environments that encourage growth, innovation, and continuous improvement.

I am eager to bring my skills, experience, and fresh perspective to your team. I would welcome the opportunity to discuss how I can contribute to your organization’s success.

Thank you for your time and consideration.

Health : Excellent

Criminal Record : None

Marital Status : Single

EDUCATION

Institution : Boston City Campus & Business College Course : Higher Certificate in Business Management Practice NQF Level : NQF 5

Completed : December 2020

Majors : Academic Literacy, Business Management,

Entrepreneurship, Commercial Law, Computer Literacy and Introduction to Accounting Practices

High School Education

Last School Attended : Strelitzia Secondary School Highest Grade Passed : Grade 12

NQF Level : NQF 4

Year Completed : December 2016

Subjects : Computer Application, Technology, Geography, Business Studies, Mathematical Literacy, Life Orientation, English and Afrikaans

WORK EXPERIENCE

9 January 2023 to Present : Moderator

Company : Webhelp S.A.

Reference : Kyle Jacobus

Contact : 082-***-****

03 March 2021 to 15 December 2022 : Customer Service Agent Company : CCI SA

Reference : Tevin Sagadeven

Contact : 084-***-**** / 031-***-****

07 September 2017 to 02 February 2021 : Hostess

Company : Mug & Bean (Galleria Mall)

Reference : Douglas Jama

Contact : 083-***-****

16 January 2017 to 25 April 2017 : Sales Assistant Company : Quicksilver (Galleria Mall)

Reference : Ismail Dawood

Contact : 079-***-****

Interests

Reading

Travelling

Baking

Fashion

Music

Dining

Referees

Kyle Jacobus : 082-***-****

Tevin Sagadeven : 084-***-**** / 031-***-****

Nongcebo Mthembu : 084-***-****

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