Compassionate Administrative Support & Customer Service Professional

Emi G. Woods

Cordova, TN *****

***********@*****.*** 901-***-****

Professional Summary

Compassionate and service-driven professional with strong experience in customer service, reception, childcare, and administrative support. Known for building rapport, guiding individuals through processes, and helping people access the resources they need. Adept at maintaining detailed records, communicating clearly, de-escalating concerns, and supporting diverse populations. Core Competencies

Client Support & Guidance • Intake & Assessments • Case Documentation • Relationship Building • Communication • Front Desk Operations • Conflict Resolution • Time Management • Coaching • Customer Service Excellence

Professional Experience

Receptionist – Campbell Clinic Orthopedics, Germantown, TN Present

• Greet and check in patients, ensuring a smooth and supportive experience.

• Assist with digital procedures and answer patient inquiries.

• Maintain organized patient flow and provide administrative support. Daycare Provider – Idlewild Early Enrichment Center, Memphis, TN July 2021 – Present

• Build trusting relationships with children and families.

• Manage daily routines, learning activities, and documentation.

• Track developmental milestones and communicate progress clearly. Cashier / Customer Service – Chick-fil-A, Memphis, TN May 2022 – July 2023

• Delivered exceptional customer service and resolved concerns. Cashier / Customer Service – Walgreens, Memphis, TN August 2019 – July 2021

• Assisted customers, answered phones, and supported store operations. Customer Service Representative – Pizza Hut, Memphis, TN August 2018 – August 2019

• Handled multi-line phones, took orders, and helped resolve complaints. Education

High School Diploma – Gateway Christian Homeschool, Memphis, TN (2021) Skills

Customer Service • Administrative Support • Organization • Childcare • Front Desk • POS • Multitasking

• Leadership • Time Management • Computer Literacy • Salesforce • Phone Etiquette

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