Operations Manager & Client Relations Specialist
Resume:
Kathryn Boulware
Connersville, IN *****
************@*****.***
Summary
Experienced in managing daily operations and client interactions within self-employed services, demonstrating strong project management and customer service skills. Coordinated project timelines and deliverables effectively, ensuring timely service completion while maintaining superior client relationships through personalized communication. Conducted market research to adapt offerings based on industry trends, contributing to operational efficiency and competitiveness. Proven ability to handle multiple tasks simultaneously while resolving complex inquiries through effective problem-solving techniques.
Skills
Project management
Customer service
Client relationship management
Market research
Time management
Communication skills
Problem solving
Negotiation skills
Decision making
Team leadership
Operational efficiency
Conflict resolution
Strategic project planning
Experience
March 2015 - Current
Self Employed Services - Connersville, Indiana
Online Reseller
Managed daily operations and client interactions for self-employed services.
Coordinated project timelines and deliverables to ensure timely service completion.
Built strong relationships with clients through personalized service and communication.
Researched industry trends to stay competitive in the marketplace and adjust offerings.
Maintained relationships with existing clients by providing superior customer service.
Managed online store operations across multiple e-commerce platforms.
Handled customer inquiries and resolved issues through effective communication.
Created engaging product listings with compelling descriptions and images.
April 2006 - October 2012
Indiana State Police - Connersville, IN
Telecommunication Operator
Operated multi-line telephone systems to manage incoming and outgoing communications.
Coordinated emergency response calls with police and public safety agencies effectively.
Monitored radio transmissions for urgent requests and dispatched units promptly.
Maintained logs of communications and incidents for accurate record-keeping.
Assisted officers by relaying critical information during high-pressure situations.
Utilized problem solving skills to investigate and resolve complex customer inquiries.
Managed multiple tasks simultaneously while ensuring accuracy at all times.
Operated radio communications for emergency response coordination.
Monitored incoming calls and dispatched units promptly.
Maintained accurate logs of communications and incidents.
Collaborated with law enforcement agencies for information sharing.
Managed sensitive information with confidentiality and professionalism.
Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
Performed routine maintenance on telephone equipment.
Maintained accurate records of customer interactions in the company database.
Handled multiple simultaneous deployment projects against strict deadlines.
Logged service calls and closed work orders by recording issues resolved and services provided.
Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
Performed routine system tests and analyzed results to ensure optimal network performance.
Ensured compliance with federal, state, and local regulations regarding telecommunications systems.
Provided on-call support for critical issues, ensuring high availability of telecommunications services.
Completed connections between callers, departments and professionals.
Offered special assistance to persons unable to dial or in emergency situations.
Participated in emergency preparation meetings to understand crisis management procedures.
Operated telephone switchboards and systems to advance and complete connections.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
March 2001 - December 2002
Argosy Casino - Lawrenceburg, Indiana
Cashier/Banker
Processed cash transactions efficiently at gaming tables and retail outlets.
Maintained accurate cash drawers during shifts to ensure financial integrity.
Assisted guests with inquiries, providing exceptional customer service and support.
Handled ticketing and redemption processes for slot machines and games.
Collaborated with team members to ensure smooth operations during peak hours.
Collected payments and provided accurate change.
Greeted customers and answered any questions they had about the store's products and services.
Followed company security procedures for handling large sums of money.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Maintained work area and kept cash drawer organized.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Processed customer payments quickly and returned exact change and receipts.
Built and maintained productive relationships with employees.
Processed deposits and withdrawals efficiently during busy shifts.
Maintained accurate records of customer transactions and account balances.
Handled cash drawers, ensuring proper cash management procedures followed.
October 1999 - September 2000
Indiana Law Enforcement Academy - Plainfield, Indiana
Kitchen Staff Member
Prepared meals according to established recipes and dietary guidelines.
Maintained cleanliness and organization of kitchen tools and work areas.
Assisted in inventory management and restocking supplies as needed.
Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
Maintained cleanliness of work areas throughout shift.
Followed health and safety guidelines for food preparation and service.
Carried out basic cleaning duties such as sweeping floors, washing dishes .
Performed other related duties as assigned by supervisor.
Operated various kitchen appliances such as mixers, slicers, ovens, grills .
Contributed to successful kitchen operations with smooth handling of daily checklists.
Unloaded food and supplies from delivery trucks to appropriate storage locations.
Monitored inventory of supplies and communicated needs to supervisor.
Set up food items for brunch buffet line.
Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
Assisted with special event catering and preparation, including setup and food service.
July 1998 - August 1999
Fujitsu Ten - Rushville, Indiana
Line Worker/Quality Control Inspector
Operated assembly line machinery to produce electronic components efficiently.
Inspected finished products for quality and compliance with specifications.
Collaborated with team members to maintain a clean and organized workspace.
Followed safety protocols to ensure a safe working environment for all employees.
Participated in team meetings to discuss workflow improvements and process enhancements.
Cleaned up work area at end of shift to maintain a safe working environment for other employees.
Worked closely with other members of the team to meet deadlines and goals set by management.
Loaded materials onto conveyor belt to be transported down the assembly line.
Assisted in the assembly of products on the production line.
Packed finished goods into correct packages or boxes.
Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
Maintained clean worksite to avoid hazards from chemicals and fragile products.
Inspected finished products for accuracy and completeness prior to packaging.
Followed safety protocols while operating heavy machinery on the production line.
Conducted tests on completed assemblies before they are shipped out for sale.
Helped achieve team goals by rotating production lines and daily duties to meet demand.
Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Education and Training
May 1998
Connersville Senior High School Connersville, IN
High School Diploma
Ivy Tech Community College of Indiana Indianapolis, IN
Some College (No Degree) Office Administration With A Medical Specialty
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