Technical Support Specialist with IT & Helpdesk Expertise

ELIKPLIM KWAKU AGBORSON

Accra, Ghana Remote & On-site

+233 (0-550****** **********@*****.***

linkedin.com/in/elikplim-agborson

PROFESSIONAL SUMMARY

Technical Support Specialist with a strong background in IT systems, customer support, and application troubleshooting. Experienced in diagnosing and resolving software and system issues, supporting end-users across multiple channels, and maintaining accurate documentation of support cases. Combines hands-on IT support experience with strong communication skills and data handling discipline. Proven ability to work independently and collaboratively while delivering efficient and user-focused technical solutions. CORE COMPETENCIES

Customer & Technical Support

User support Issue resolution Multi-channel communication Customer handling Application & System Troubleshooting

Software diagnostics System errors User issue resolution Ticketing & Documentation

Issue logging Ticket tracking Knowledge base updates Documentation IT Systems & Tools

Windows OS Microsoft 365 Google Workspace Basic networking Data Handling & Accuracy

Data validation High-volume processing Attention to detail Collaboration & Teamwork

Cross-team communication Escalation handling Process improvement PROFESSIONAL EXPERIENCE

Assistant to Head of IT

School of Social Work, Osu Nov 2022 – Nov 2023

• Provided technical support to staff by diagnosing and resolving hardware and software issues

• Responded to user inquiries and delivered solutions both in-person and remotely

• Installed and configured software applications and operating systems

• Assisted users with account setup, password resets, and system access issues

• Logged and tracked technical issues and maintained support documentation

• Collaborated with team members to resolve complex technical problems

• Assisted in testing and reviewing a school management system, identifying issues and improving usability

Data Annotator (Remote)

Aya Data Jan 2025 – Apr 2025

• Worked in a structured digital environment following strict guidelines and workflows

• Maintained accuracy and consistency while handling high-volume data tasks

• Collaborated with team members and escalated issues when necessary Data Manager (Contract Project)

Fastcare Clinics Digitisation Project Accra Feb 2026

• Processed and verified 2,000+ records within one week with high accuracy

• Ensured correct data entry and validation in structured systems

• Maintained confidentiality while handling sensitive information

• Demonstrated attention to detail relevant to support documentation and system data handling

ICT Intern

Jubilee ICT Centre Jul–Aug 2018 & Jul–Aug 2019

• Provided front-line technical support to customers for software and hardware issues

• Assisted with system usage, troubleshooting, and device configuration

• Supported printing, scanning, and general IT-related inquiries

• Assisted students with course registration processes both in-person and over the phone, guiding them through system use and resolving issues EDUCATION

BSc Information Technology

University of Cape Coast 2018 – 2022

CERTIFICATIONS

• Data Science Program – ALX (Completed)

• Introduction to Data Analytics with Python

• Diploma in Computer Networking – Alison

ADDITIONAL INFORMATION

• Strong written and verbal communication skills

• Able to handle customer issues professionally and efficiently

• Comfortable working with remote tools and support systems

• Fast learner with the ability to adapt to new applications and systems REFERENCES

Available upon request

Contact this candidate