Data Entry & AR Specialist - Remote Proficiency
Resume:
Dawn R. Brown
Monroe, MI *****
*************@*****.***
OBJECTIVE
Full time employment in an office, financial department, or remotely. Dedicated Dental Billin Specialist with 25 years of experience in insurance claims processing and revenue management within the healthcare sector. I am a Certified Medical Coding Specialist and Dental AR Specialist. Proved expertise in maximizing reimbursements and minimizing claim denials through meticulous verification and follow-up. Skilled in utilizing Open Dental and Dentrix software and maintaining detailed patient/client account records through Microsoft office and Excel. A strong focus on customer service and discrepancy resolution, committed to enhancing operational efficiency in an office setting.
SUMMARY OF QUALIFICATIONS
• Customer service
• Correspondence preparation
• Organizational skills
• Time management
• Payment processing
• Account reconciliation
• Medical/Dental terminology
• Revenue forecasting
• Collection processing
• Accounting
• Dentrix software
• Open Dental software
• Fast Attach use
• Word processing
• Database management
• Microsoft office
• ICD-10
• ADA code description and use
• Pre-Authorization
• Ledger reading and understanding
• Payment posting accuracy
EXPERIENCE
AR Specialist
Phoenix Franchise Brands, Livonia MI
8/2025 to Present
Utilizing Excel aging reports to find unpaid balances. Contact clients via phone and email to set up payment plans. Keep track to make sure the plans are followed. Using Teams to schedule meetings with clients and other co-workers Obtain correct demographics, maintain detailed and complete copies of all correspondence between the company and clients. Sending correct information to the outside collection company and legal team for litigation.
AR Specialist
Wave Dental Specialists, Dearborn Heights MI
5/2024 to 4/2025
Submitted electronic claims through various insurance portals, consistently meeting deadlines for claim submission. Attaching information through Fast Attach to aid in the immediate payment of claims. Follow up on outstanding claims to resolve any issues or discrepancies in a timely manner. Coordinated with third-party payers to obtain pre- authorizations for complex procedures or treatments that just require prior approval. Coordinating with dental providers to gather necessary documentation for claim submission such as treatment plans, x-rays and clinical notes including diagnosis codes. Maintain detailed records of insurance information, including policy numbers for coverage limits and other requirements for payment of services. Verified patient insurance coverage and eligibility, minimizing claim denials, and maximizing reimbursement. Researching old claims for payment and bringing all claims up to date to 90-day status. Helped educate co-workers on the many different insurance portals and their ability to be an asset for the office. Working remotely gave the ability to organize time and work flow. Dental Patient Accounts Correspondent
Family Medical Center of MI, Temperance MI
3/2000 to 4/2024
Verified eligibility and benefit coverage prior to providing services or submitting claims. Processed electronic remittance advice daily, posting payments accurately into patient accounts. Monitored account receivables closely, following up on unpaid or overdue invoices promptly. Performed accurate and timely insurance billing for dental services utilizing Dentrix software. Prepared monthly reports on the status of patient accounts and outstanding balances due. Created monthly statements following the steps of payment required or sent collections referrals to an outside company. Answered phone calls from patients regarding their bills and provided them with options for payment plans. Analyzed patient accounts for discrepancies and errors, resolving any issues in a timely manner. Made adjustments to all private pay and sliding fee patient accounts. Research denied claims, taking necessary steps towards resolution according to payer guidelines. Posted and maintained detailed records of all payments received from patients and insurance companies.
Education & Training
Certified Medical Billing and Coding, Insurance Billing, Professional Skills Institute Maumee OH, 1 year
Certificates & Licenses
Medical Billing and Coding, Professional Skills Inst., OH
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