Remote Typist Candidate with Insurance Support Experience

Andrea Gapko

Silver Lake, WI

*********@*****.*** 262-***-****

WORK EXPERIENCE

November 2021 to November 2025

AbbVie- Abbott Park, IL

Insurance Specialist II

Act as the primary point of contact for Health Care Providers (HCP) and patients to address patient access challenges and insurance needs

● Handle all inbound and outbound customer calls, providing insurance coverage verification details, prior authorization statues, and alternate funding options for existing and newly launched products

● Address issues and concerns to provide HCPs and patients with an accurate explanation of the patients’ medical and pharmacy benefits, financial assistance and access questions

● Accurately communicate with HCPs and patients on insurance details and access processes specific to their insurance plan

● Complete benefit investigations when needed

● Document all information within Valet

● Provide offices with current plan forms, portals and websites for prior authorizations and appeal submissions

● Serve as a liaison between healthcare providers, insurance companies, AbbVie Patient Access Support field reps, Ambassadors, filling pharmacies and patients to administer Patient Support Service Programs

● Maintain current knowledge of business procedures, deviations, and case processing for all brands and channel sources

● Identify potential Adverse Event situations for reporting to Pharmacovigilance to ensure AbbVie meets FDA regulations

● Train new hires and Insurance Specialists through side-by-side coaching, enabling team members to be more efficient with cases and calls

December 2018 to November 2021

Walgreens - Deerfield, Ill

Customer Service Representative-Pharmacy

Work across multiple lines of business within pharmacy -i.e. RX Hardware, Plus T1, Plus T1 Critical, Plus Procedural, Telephony, Telephony Critical

● Provide support to pharmacy technicians and pharmacists in both hardware and software issues

● Work with outside vendors to deliver necessary support in hardware replacement

● Train fellow agents in best practices

● Help supervisor analyze and resolve customer escalations

● Complete opening day checks and set up for new stores May 2016- February 2018

AbbVie, Abbott Park, IL

Project Coordinator- Sample Operations (Contract)

● Worked on a cross-functional team to support day-to-day operations of sample programs a.Prepared and delivered monthly business reviews

Budget forecasts and monthly financial trackers

Inventory forecasts and usage reports

Activity reporting

b.Supported compliance activities for vendor facilitated tele-sampling programs c.Developed financial forecasts for sample programs d.Inventory maintenance and year end reconciliations

● E-Sampling Portal Implementation Support

a.Gathered, drafted and maintained requirements for initial launch of an e-Sampling portal b.Developed and Implemented initial communication to customers c.Completed system QA testing

d.Day-to-day maintenance of the e-Sampling Portal and verification of target lists e.Developed and completed activity reporting using vendor created SQL reporting tool, as needed

● Audits and Quality

a.Supported internal/external quality audits

b.Identified and documented deviations and non conformance to SOPs c.Determined CAPA and monitored results

● Systems used: SAP, iREP, Kiteworks, Clarify, Javlin, Microsoft Office Suite (Excel, Word, PowerPoint), SQL Reporting Tool

March 2016

Landmark Title Kenosha, WI

Escrow Specialist/Closing Agent (Short-term Contract) Create Closing Disclosure for Lender Approval

● Print and prepare loan documents for signing

● Disburse all funds associated with closing transaction

● Receive Draw requests and process for Construction Escrow

● Inspect property for draw request

● Prepare and send over pictures and paperwork to lender for Construction Draw approval

● Disburse all proceeds to contractor/subcontractors May 2008- March 2016

At home Mom, working small projects and volunteering March 2005- May 2008

Morgan Stanley Credit Corporation Vernon Hills, IL Sr. Loan Closer

Effectively communicated with loan officer, processing and underwriting staff to ensure file accuracy

● Served as the final point of contact for both the title company and the client throughout the closing process, approving the HUD-1, drawing closing documents and sending for client signature

● Maintained thorough knowledge of RESPA, Fair Lending practices, Disclosure and Re-disclosure compliance along with all investor closing policies, regulatory requirements and procedures

● Knowledge of wet and dry funding requirements

● Conveyed to borrower the difference between fixed rate mortgages and adjustable rate mortgages

● Set up wires and dispersed funds to title company or client depending on file instructions

● Serviced Home Equity Loans, Primary and Secondary Residency Loans, Investment Properties, FHA Loans, Construction Loans, and VA Loans

● Closed 200+ loans per month

2002-2005

Lakeside Title, Kenosha, WI

Metropolitan Title, Racine, WI

Sr. Title Closer

Reviewed closing documents to ensure files are ready for signature, preparing HUD-1 statements, and then sent to Mortgage company for approval

● Met with clients, reviewed documents and cut checks, finalize the file for the Mortgage Company

● Set up, maintain and disperse Escrow Accounts as needed 2000-2002

Libertyville Bank and Trust, Libertyville, IL

Junior Loan Closer

Single loan closer supporting six Sr. Loan Officers, ensuring all aspects of final loan file for accuracy

● Retrieved loan information from Underwriter, reviewed conditions, worked with Loan Officer and Processor to resolve any discrepancies, and title company to prepare for closing

● Closed 150-200 loans within the first two months of employment EDUCATION

Concordia University

Coursework completed towards Bachelors of Management and Communications

(Five Semesters)

High school diploma

Central High School, Paddock Lake, WI

CORE COMPETENCIES

Project Coordination

Client/Vendor Relations

Database Management

Requirements Documentation

Data Transfer/Analysis

Training & Mentoring

Problem Resolution

Strategic Solutions

Loan Closing/Title Closing

TECHNICAL SKILLS

Microsoft Office Suite (Word, PowerPoint, Excel, Access), Outlook, Adobe, Access, Lotus Notes, SAP, iREP, Kiteworks, Clarify, Javlin, DocMagic, Sharepoint, Docusign, SQL Reporting, Central Support Server(Putty), Smart IT

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