Events Project Manager and Liaison Specialist
Resume:
Hampstead, NC *****
***********@*****.***
AnnMarie Congimi
SKILLS • Live, Virtual & Hybrid Meeting Exp. • Timeline, Project & Calendar Mgmt. • Poised under pressure • Client & Vendor Management • Attention to detail and Quality Control • Executive Travel & Meeting Logistics • Clear & Efficient Communication • Substantial On-site Experience • Customer Service Proficient EXPERIENCE
Novant Hospital, NC — Customer Liaison
September 2024 – Present
● Check in Patients
● Keep families abreast of procedure times, delay’s & concern’s
● Communicate with nursing staff
● Keep track of OR schedule and update staff as necessary
● Train and Oversee new employee’s in department
● Communicate with patients & families pre & post op to ensure all is up to their standards
Party-Paint-Play, NC — Owner
October 2023 – December 2024
● Oversee accounts payable and receivables, maintain and track inventory
● Set up /Break down for special events
● Develop and update website
● Create special events and advertisements
● Maintain events schedule/employee schedule ● Train and Oversee employee’s daily duties
● Follow up with customers pre & post events
Flok, New York, NY — Project Manager/Event Planner April 2021 - October 2023 PreMeeting
Management:
● Conduct site inspection
● Develop event and registration website
● Consult with Creative Services Department & Client on invitation theme and content
● Budget development and presentation
● Pre-trip communications
● Attendee management, timeline development, budget creation & management
● Offsite venue sourcing, entertainment sourcing, team building activity idea generation and proposal, incentive meeting activity sourcing In Process Meeting Management:
● Menu selection, meeting specification details, room block management, negotiate audio-visual costs & create AV event order, registration and print material,
● On-site coordination
● Transportation contracting and coordination, working budget management, adhere to client standard operating procedures, décor, design and execution, production management,
● Vendor coordination
● Post Meeting Management: Final bill review and payments, post
● Meeting review with client and staff, survey development and execution,
● Final reconciliation budget presentation to client Alliance Auto Parts, New York — Office Administrator October 2018 - June 2022
● Oversee daily shipments and deliveries for the largest automotive premium used part vendor in the country
● Coordinate with sales, drivers, accounting and vendors to ensure an organized workflow and to ensure correct delivery to over 200 customers daily
● Dispatch drivers
● Assisted in planning more than half dozen daily routes throughout the tri-state area.
● Communicated with customers by providing information, obtaining/tracking merchandise requests, account inquiries, completing payment transactions ● Assist in other basic office duties as needed.
● Training dispatchers/customer service staff.
● Resolved service, price and technical customer disputes
● Managing/Update customer accounts, vendor return merchandise, inventory, daily work flow
O’Neill’s, New York — Server/Hostess
December 2016 - March 2018
● Greet each guest, check in for event, seat them
● Provided exceptional, prompt customer service to all guests and built strong relationships with frequent customers
● Accurately and promptly prepared and delivered orders and drinks to tables, tend to customers’ needs
● Maintained cleanliness of guest tables and communal areas
● Partnered with other servers on team to to efficiently serve orders at large events
● Set up /Break down work stations for special events
● Coordinate with client and staff to ensure satisfaction. Communicate regarding special requests, recommendations, substitutions and restrictions
● Resolved guest complaints quickly and efficiently
● Managed closing duties, including restocking items and closing out checks Global Digital Forensics, New York — Office Manager/PA December 2008 - December 2009
● Coordinated client service agreements, organized accounts payable and receivables, maintained and tracked inventory
● Supervised 5 different employees and oversaw operations in an utmost professional manner
● Coordinated company functions and travel arrangements with technicians and clients
● Assisted owner of company with various errands
● Answered telephones and scheduled appointments for service calls, while maintaining a daily work log
FSG Trading, New York — Trading Floor Operations Manager October 2001 - December 2008
● Remit orders from Domestic and International customers to the trading floor and brokers
● Served as the liaison between the trading floor of the NY Board of Trade and a large customer base
● Trained and supervised clerks and runners on a daily basis
● Administered the reconciliation of the daily future and options trade break sheet
● Provided customers with detailed information services and problem resolution while upholding strong relationships
● Tracked broker’s daily positions and managed the clearing of trades through specified clearinghouses
EDUCATION
Nassau Community College, New York, NY - 2001 Laguardia High School, New York, NY - 1999
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