Proven Implementation Lead for SaaS Programs

SARA SIEDZIK

PROVEN IMPLEMENTATION LEAD

774-***-**** ************@*****.*** Merrimack, United States EMPLOYMENT HISTORY

Project Manager at Paytronix

● Oversaw 5+ multi-site SaaS projects valued at $100,000-$1.2M+ while strategically deploying Paytronix for high-caliber enterprise clients across 100+ locations and 100k+ users. ● Reduced implementation times by 20% and dramatically boosted customer satisfaction through streamlining processes while implementing novel digital workflows. ● Slashed churn rates by over 10% while expanding usage by a margin of more than 15% through planning data-driven adoption strategies alongside Customer Success initiatives. ● Boosted engagement by over 10% and renewals by more than 5% through identifying customer risks through direct engagement, connecting clients with success insights. ● Designed enablement programs and led on-site training for 25+ client end- users. ● Drove 98% retention and account growth by nurturing C- level executive relationships. ● Achieved 100% of deliverables consistently, while acting as a key point of contact during implementation. ● Defined robust roadmaps and schedules for cross-functional teams of up to 6 members. ● Allocated critical roles and managed assets to deliver projects on time and within scope. ● Delivered tailored solutions by co-leading discovery sessions that clarified business needs, defined requirements, and customized configurations. ● Shaped product roadmap by integrating user insights and market trends.

Senior Implementation Project Manager at Classy

● Boosted renewals and drove 98% satisfaction through robust client relations, ensuring best-in-class service delivery across the customer journey. ● Achieved 100% success by resolving risks and streamlining scope and schedule. ● Accelerated deployment via instituting innovative process improvements. ● Spearheaded 5-7 nonprofit projects with custom configurations ensuring satisfaction.

● Liaised with teams to gather key requirements and translate them into robust functionalities while proactively coordinating with Engineering and Product teams. ● Coached cross-functional Agile teams from meticulous planning to post-go-live, establishing robust, actionable roadmaps and clear priorities while invariably achieving deliverables.

Senior Implementation Project Manager at

Brainshark

● Achieved an impressive 98% retention rate, and earned the Professional Services Customer Service Award in 2018, strengthening customer relationships. ● Led cross-functional teams of 5+ to deliver SaaS CMS and LMS implementations for large Enterprise clients, directing the end-to-end implementation cycle. ● Oversaw a $4-6M annual project portfolio and maintained a 100% delivery rate. ● Achieved 20% faster time-to-value by leading Agile adoption, improving onboarding. ● Boosted onboarding speed by 20% and minimized time-to-value by leading novel project SUMMARY

Project Manager • Implementation Consultant •

Project Coordinator • Senior Project Manager.

Proven track record in Project Management,

Budget Management, Risk Management, and

Data Analysis & Reporting. Streamlined

Processes, Reduced Churn, Boosted Engagement,

and Grew Accounts. Atlassian Agile Project

Management Professional Certificate holder,

Promoted 3x, and recipient of Customer Care

Award.

EDUCATION

Masters in European History

Providence College

Double Bachelor in History & English

Regis College

management tools while expanding the use of Agile methodologies and practices. ● Maintained a 97% client satisfaction rating, coordinating with C-suite executives and key stakeholders to define refined requirements and develop innovative strategic project plans.

● Onboarded, mentored, and coached 7+ junior project managers and implementation specialists, building a high-performing team and helping improve department KPIs. ● Minimized launch defects by deftly orchestrating multi-phase rollouts that encompassed critical data migration, system integrations, UAT, and thorough post- go-live support.

SKILLS

Agile Methodologies Budget Management

Client Relationship Management Cross-Functional Leadership Customer Success Data Analysis, Analytics & Reporting Onboarding & Adoption Process Improvement

Project Management Requirements Management

Risk Management Training & Enablement

Software Deployment & Implementation

Stakeholder Management Strategic Planning

Team Leadership Testing & QA Communication

Organizational Negotiation Problem-Solving

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