Support Operations (Remote)
Resume:
**********@*****.***
Learning & Emotional Wellness
Passionate about applying Emotional Wellness
to the workplace
Leadership
Facilitated training for better communication
between employees, managers, and the
executive team.
Organization Skills
Displayed superior organizational skills by
flawlessly managing complex executive
calendars and coordinating high-level meetings.
Events Coordination
Organized and facilitated online and in-person
events, retreats, and seminars.
Team Player
Valued team player, known for cultivating
positive relationships with clients, colleagues,
and senior management.
Employee Recruitment & Retention Created and
facilitated a new onboarding process and
mentorship program for new hires, resulting in
20% decrease in turnover.
Excellent Planner & Coordinator
Communication
Event Organization
Strategic Planning & Time Management
Training & Development
Critical Thinking
Emotional Intelligence
Problem-Solving & Resourcefulness
ESCP Paris, France 2021-2024
CHRIS TUFF BEST SELLING AUTHOR SPEAKER Atlanta, GA 2021 Results-driven professional with a proven track record of supporting business goals and high-profile projects. Skilled at prioritizing emotional intelligence, continuous improvement, healthy performance, and career discussions. Exceptional skills in event planning, social events, seminars, and company retreats to improve communication and increase team happiness and customer satisfaction. Skilled in multitasking and collaboration, with a track record of improving productivity and customer satisfaction through innovative solutions. Delivers high-impact results within complex environments. C O N T A C T
P R O F I L E
WORK E X P E R I E N C E
S K I L L S
P A S S I O N
E X P E R T I S E
L A N G U A G E S
CHIEF OF STAFF
PEOPLE & OPERATIONS MANAGER
Bilingual English French
O F F I C E A N D C U L T U R E C O O R D I N A T O R Established a strong relationship with the CEO.
Managed his estate.
Managed onboarding, new recruits, and direct reports. Streamlined internal communication processes, reducing response times by 30% and increasing better coordination.
Managed, scheduled, and negotiated booking requests for all events. Handled all aspects of brand development.
Anticipated and managed the preparation of information and briefing materials required for meetings or events.
Planned and organized a secret vow renewal ceremony at the Ranch at Rock Creek, MT. Coordinated special projects at the CEO's request. Oversaw the planning and execution of an annual company retreat. 1
N I C O L E F É L I C I T É D A V I S
FREELANCE CONSULTANT
3H18 - Administrative and HR Outsourcing 2025-until present High-level operational and organizational support. Management of complex and frequently updated schedules. Administrative management.
Daily logistical support.
Travel arrangements and coordination.
Travel expenses and reimbursements.
Event organization (online and in-person).
Provided leadership and support to the VP's and executive team. Ensured the vision and business priorities were well communicated to the business units. Facilitated strategic planning and business decision-making. Monitored key projects and initiatives.
Hosted internal meetings. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow. Directed direct reports in compliance, recruitment, benefits, employee relations, and culture. Launched staff engagement, programs to increase operational quality. Assisted workers in expressing limiting beliefs, fears, and doubts in a secure and impartial environment.
Facilitated people in setting clear and achievable objectives in their careers. Promoted, inclusion, diversity, and equity initiatives. Assisted in recruiting, hiring, and retaining diverse employees while improving quantitative and qualitative diversity metrics.
Mitigated business risks by working closely with staff members and assessing performance. Lead development exercises and training for professional development, performance management, organizational structure, and culture for the company. Oversaw new onboarding program.
Managed all employee requests. Boost employees' morale. Organized and planned online and in-person events and seminars, including meetings and quarterly company events for up to 200 people.
Reduced travel costs by 20.000 euros.
Planned and executed a successful company-wide event, resulting in a 20% increase in attendance and positive feedback from attendees.
Created initiatives to promote culture and values across the Paris office. Fostered a positive, inclusive, and collaborative workplace environment. Organized and led a coaching retreat for the Executive Team. Reduced office costs by 25% by consolidating our vendors and accounts. Reviewed and analyzed briefing materials before starting translations. Provided language/linguistic skills to convert highly technical product descriptions from English to French with translations reflecting the style and manner of expression of native French-speaking people.
Created marketing and promotional content.
Reviewed and updated existing translations to conform to contemporary trends and developments in english language communication.
Proofread completed translations to identify and correct punctuation, grammatical and translations errors.
Used knowledge of Cultural background to understand idiomatic meanings of specificexpressions on the other language.
Mediated conversations for one-on-one and group discussions. Elaborated on concepts and ideas expressed between languages. Cross-referenced specialized dictionnaries and thesauruses for slang and nuanced terminology.
Translated and localized creative copy to retain the essence of the intended messaging. Worked closely with marketing executives to understand the product, sales distribution, and marketing objectives.
Directed day-to-day office operations and provided fundamental support to the Head of School and Executive Team.
In charge of document preparation, confidential file management, mail handling, supply ordering, and record maintenance.
Coordinated special events, requests, projects, and communication plans. Established policies and procedures in order to bring order and stability to an extremelydisorganized environment.
Improved efficiency by organizing mounds of paperwork into confidential, detail-oriented filling systems.
Created a document management system that helped reduce retrieval time by 55 minutes, making it more effortless to access vital information. Revamped Excel record-keeping and reporting, to furnish teachers with more accurate student data.
Oversaw travel arrangements, accommodations, and detailed itineraries.
“Go-To” source for anything related to office or general operations for clients, management, and staff.
Managed the CEO’s complex and frequently changing calendars and travel arrangements. Assessed urgency and priorities and kept track of periodic communication needed for priority contacts.
Handled sensitive information with discretion, earning the trust and confidence of 10+ senior executives.
Conducted research to prepare, gather, and proof briefing materials, agendas, and decks for all executive-level meetings.
Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
Assisted with team-building initiatives and overall support for maintenance and organizational culture and employee morale.
Organized and led a coaching retreat for the executive team. Oversaw the planning and execution of an annual corporate retreat, enhancing interdepartmental relationships and boosting employee morale. Implemented a new system for tracking and managing expenses, resulting in a 30% reduction in errors and a 20% increase in efficiency.
Managed special projects, including developing and implementing new policies and procedures, resulting in a 25% increase in operational efficiency. Enhanced employee engagement and performance by co-developing employee recognition programs
WORK E X P E R I E N C E
VIRTUAL ASSISTANT TRANSLATOR
PERSONAL ASSISTANT TO THE HEAD OF SCHOOL
EXECUTIVE PERSONAL ASSISTANT CHIEF HAPPINESS OFFICER 2
R E F E R E N C E S
Katya Hirose
Managing Director, Guidepost Solutions
***********@*****.***
Simon Mercado
Executive Vice President ESCP
+44 77.95.60.29.20
********@****.**
E D U C A T I O N
MBA
EDU EFFECTIVE
2023-2025
Coaching, Mentoring & Leadership
BA
COURS MEURANT
1994-1997
English
C E R T I F I C A T I O N S
Certificate in Project Management 09/2023
Certificate in Emotional Intelligence 11/2023
Certified Life Coach 05/2020
Emotional Response Method 05/2025
TRANSLATOR ME Atlanta, GA 2018-2020
BOND STARTUP ACQUIRED BY NEWELL BRANDS New York. NY 2016-2018 EINY New York, NY 2013-2015
N I C O L E F É L I C I T É D A V I S
O F F I C E A N D C U L T U R E C O O R D I N A T O R
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