Ntando Inside Sales Specialist
Resume:
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NTANDO INSIDE SALES
S I BISI SPECIALIST
Contact
Midrand - Gauteng
*********.*@*****.***
https://www.linkedin.com/in/
ntando-nomonde/
Skills
● Communication Skills
● Teamwork & Collaboration
● Analytical Thinker &
Problem Solving
● Administrative and
Organizational Skills
● Confidentiality and Ethics
● B2B & Direct Sales
● Cold Calling & Lead
Generation
● CRM & Pipeline
Management
● Customer Service
Excellence
● Presentation & Negotiation
● Microsoft Office Suite
Education
Higher Certificate in
Fitting and Turning (NQF
4) – Ekurhuleni West
College, 2015
Project Management –
Risk Management
Institute, 2018
Summary
Results-driven Sales Specialist with over 6 years of experience across sales, marketing, customer support, and project coordination. Skilled in prospecting, closing deals, and client relationship management. Recognized for consistently exceeding sales targets and delivering exceptional customer service. Holds a Higher Certificate in Fitting and Turning (NQF 4), with strong communication, negotiation, and presentation skills. Eager to grow within dynamic and goal-driven environments.
Experience
Inside Sales Specialist
ikeja Wireless Mar 2022 - Current
● Deliver exceptional customer satisfaction by providing high-quality service and fostering strong working relationships.
● Maintain in-depth knowledge of products and services, continuously innovating new approaches to better serve customers.
● Educate customers on the full range of company offerings and benefits.
● Guide customers through the online sign-up experience, ensuring a seamless journey from start to finish
● Achieve departmental objectives by meeting or exceeding monthly and quarterly targets.
● Analyze weekly sales data and prepare comprehensive reports for the Inside Sales Lead.
● Resolve customer issues promptly, employing effective problem-solving methodologies.
● Monitor and optimize daily operations, implementing continuous improvements.
● Collaborate cross-functionally to develop high-quality tools and resources for customers.
● Handle a variety of customer queries and tasks, building mutually beneficial relationships.
Wholesale and Retail
Operations – TFG Retail
Academy, Mar 2019
References Available on
Request
● Manage inbound and outbound communications with potential and existing customers via telephone, email, and live chat. Inside Sales Specialist
Netstar Oct 2021 - Feb 2022
● Handled second-line support queries and testing requests.
● Provided basic product support and coordinated technical service dispatch.
● Managed case logs and supported operational field agents.
● Initiated cold calls to generate new business leads. Security Advisor
National Security & Fire Jan 2019 - Oct 2021
● Conducted direct and B2B sales, including canvassing and lead generation.
● Scheduled and conducted client appointments and product presentations.
● Closed sales consistently and maintained high conversion rates. Achievements
Recognized as Top Sales Rep (Mar 2020)
2nd Top Consultant of the Year (2020).
Sales Consultant
The Fix - The Fosichini Group Mar 2018 - Jan 2019
● Managed merchandising and display layouts aligned with fashion trends.
● Analyzed sales data to inform store strategy and weekly reports.
● Delivered exceptional customer service and managed store admin operations.
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