Cybersecurity Analyst with Troubleshooting Expertise
Resume:
CONTACT
Phone
Address
*************.**@*****.***
EL PASO, TX 79912-4840
SKILLS
• Diagnostic skills
• Electrical
• So ware troubleshooting
• Preventative maintenance
• Hardware installation
• Security analysis
Programming Languages (Python,
SQL)
•
• Linux line-command
• SIEM Tools
Knowledge in frameworks and
controls NIST
•
Knowledge in frameworks and
controls CSF
•
Knowledge in frameworks and
controls CIA
•
• Packet Sniffers
• Security mindset
CERTIFICATIONS
• Cybersecurity Professional V2
REFERENCES
References available upon request
PROFESSIONAL SUMMARY
Motivated problem solver with strong diagnostic and troubleshooting skills, combining a security mindset with a passion for learning. Experienced in utilizing advanced tools and frameworks like NIST and CSF to identify and resolve technical issues while fostering effective communication. Seeking to leverage technical expertise and a commitment to growth in a Cybersecurity Analyst role.
EXPERIENCE
Video Repair Rep 1/Internet Technical Support
Spectrum/Charter Communications
Area Super sor
Bed Bath and Beyond
Medical Assistant
Presbyterian
Feb 2023 – Present
El Paso, TX
Build rapport with customers and colleagues to pro de clear and concise instructions to trouble shoot
•
A efficient problem solver, who can multitask to repair a variety of ser ces and equipment
•
• Utilize advanced diagnostic tools to identify and resolve technical issues Work with integrity and promote great communication to establish a strong foundation
•
Apr 2020 – Present
El Paso, TX
Pro de telephone, internet, chat and email support for all customer and business interactions
•
• Excellent verbal and written communication skills to include active listening Na gate through multiple technological tools within network en ronment to resolve computer issues
•
Nov 2016 – Present
Albuquerque, NM
Work collaboratively with surgeons, nurses and other healthcare professional to ensure a successful outcome
•
Maintain patient health records with care, by protecting information from unauthorized access
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• Comply with regulations like HIPPA, which mandates strict data security practices Implemented strong password and multi-factor auth on all accounts as a fundamental security measure
•
EDUCATION
Certification in Cybersecurity Analyst
May 2025
YVETTE PORTILLO
C y b e r s e c u r i t y A n a l y s t
AWARDS
Bronze Medal, the highest
honorary award granted by a head
of an operating unit or Secretarial
Officer.
•
Silver Medal, The second highest
honorary award granted by the
Secretary.
•
Associate in Science (A.S.) in Computer Science
Dona Ana Communitity Collage
Diploma in General Education
San Andres High /NMSU
May 2016
Las Cruces
Dec 1992
Las Cruces
Contact this candidate