Multilingual Customer Service Professional with Training Experience

SEONHYE YOO

Mobile: 916-***-****

Email: **********@*****.***

Website: https://graceseonhye.weebly.com/

Professional Summary

Well-respected instructor with over 20 years of experience teaching and counseling English

learners in diverse settings. Highly motivated, team-oriented, and compassionate professional

with strong communication and interpersonal skills.

Education

2017–2018:

Healthcare Interpreting Studies, City College of San Francisco (one semester)

2006–2009:

Portland State University, Pre-Medical Studies, Portland, OR

2000:

University of Alabama in Huntsville – M.S. in English Literature

1997–1998:

OPMI Graphic Design School, New York

1983–1987:

Hankuk University of Foreign Studies (Korea) – B.A. in French and English Language

Experience

Aug 2024 – Present:

Server/Cashier, Korean Family Restaurant – Provided customer service, payment processing,

and English communication support for daily operations.

Mar 2018 – Present:

Korean Language Instructor (Online), ABC Language School

Apr 2018 – Mar 2021:

Korean & English Interpreter (On-call); Customer Service Agent, Korean Airline (SFO);

Lounge Service Staff, China Airline (SFO)

Sep – Nov 2018:

TOEIC Speaking Instructor, Gachon University Medical Campus

Mar – Jul 2018:

Tutor, Korean Language Center in San Francisco (KCI)

2001 – 2017:

Business, General English & TOEIC Instructor for major corporations and universities in

Korea;

Adjunct Professor, Woongji Accounting College; Program Coordinator & Instructor, Chosun

University

2000 – 2002:

Customer Service Representative, LG Electronics, Huntsville, AL

1998 – 2000:

Editor & Reporter, Chosun Daily Newspaper, New York

1991 – 1993:

Drama Scriptwriter, KBS (Korea Broadcasting System)

1987 – 1997:

Marketing & Customer Service, ITT Telecommunication Co., Korea

Other Skills

Microsoft Office; Photoshop; Flash (Web Design)

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