Restaurant Leader with Upselling Expertise

Dawn Bender

Beloit, WI ***** +1-608-***-**** *************@*****.***

Professional Summary

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.

Willing to relocate to: Beloit, WI

Work Experience

Certified Peer Recovery Support Specialist

Southwestern Wisconsin Workforce Developmental Board Janesville, WI August 2025 to November 2025

Support peers in time of need

Shift Leader

Hardee's Janesville, WI

March 2025 to June 2025

Managing cash registers, balancing drawers, and preparing cash deposits. Ensuring that service standards are met and maintaining a clean and organized work environment. Distributing tasks among team members based on their skills and abilities.

Restaurant Manager

Burger King Elkhorn, WI

August 2022 to October 2022

Recruit, hire, train, and coach over 15 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards. Reduced costs by 8% through controls on overtime, operational efficiencies, and reduced food waste. Consistently exceed monthly sales goals by a minimum of 10% by training staff on upselling techniques and training on new promotions of food that comes out. Swing Shift Manager

McDonald's Beloit, WI

May 2022 to August 2022

Created a cross-training program ensuring staff members were able to perform confidently and effectively in all positions. Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests.

Hardees shift leader

Education

HIGH SCHOOL DIPLOMA

Clinton High School Clinton, WI

August 2000 to June 2004

High school diploma or GED

Skills

Inventory control Product demos POS Customer service Meal preparation Administrative experience Microsoft Excel Knife skills Team management Grocery store Time management Plastics extrusion Office experience Training & Development Food preparation Metal building erection Manufacturing facility Food safety Assistant Manager Experience Supervising Experience Produce Warehouse experience Budgeting Kronos Quality management Food safety management Organizational skills Time & attendance systems Math Serving Cash handling Excellent interpersonal and communication skills Human Resources Quality Assurance Safety regulations Basic math Food industry Mechanical troubleshooting Catering Computer literacy Culinary experience Manufacturing Blueprint reading Purchasing Quality control Pallet jack Office Management Oracle Dental office experience Communication skills Mechanical knowledge Upselling Profit & Loss Forecasting Proficient with POS systems Assembly Food service Workplace health and safety regulatory compliance Merchandising Calipers Conflict Management Labor Cost Analysis Heavy lifting Employee relations Marketing Clean workspace maintenance Sanitation Microsoft Office ERP systems Materials handling Hand tools Computer skills Live chat Phone etiquette Maintaining an organized workspace Recruiting Maintenance Restaurant Experience Outdoor work Cooking Packing Lift truck Precision measuring instruments Kitchen experience Food service management Interviewing Kitchen Management Experience Construction Machine operator experience Employee Orientation Food production Leadership Packaging Shift Management Hospitality management Micrometer Food management Experienced in most restaurant positions Host/hostess experience Poised under pressure Retail Sales Food handling GMP Restaurant management Hospitality Management Power tools Warehouse management system Crane Fabrication Languages

English

Certifications and Licenses

Transitional Jobs

May 2024 to Present

Project Thrive

May 2024 to Present

ServSafe

Food Handler Certification

First Aid Certification

Food Safety Certification

CPR Certification

Forklift Certification

Additional Information

Authorized to work in the US for any employer

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