Evening Availability - Customer-Focused Retail Professional

ASHLEY FORESI

Port Colborne, ON 905-***-**** ******.*****.******@*****.***

SUMMARY

Results-driven and fashion-conscious professional with 15+ years of experience delivering exceptional customer service across various industries. Passionate about creating unforgettable shopping experiences, building strong relationships, and driving sales growth. Inspired by Maurices' commitment to excellence, community, and associate development. Excited to leverage my skills in customer service, merchandising, and team collaboration to drive success in a dynamic retail environment. SKILLS & ATTRIBUTES

Time management

Organization

Conflict management

Leadership, staff training

Problem solving

Attention to detail

Customer needs assessment

Teamwork, collaboration

Personable, friendly attitude

Reliable and hardworking

Proficient at cash

register/computer operations

RELEVANT SKILLS

Customer Service

Ensured guest satisfaction by replenishing amenities and maintaining clean hotel rooms

Provided timely and courteous service to guests, responding to their needs and requests

Maintained a clean and welcoming environment in common areas and resident rooms

Demonstrated attention to detail in ensuring rooms were stocked with necessary items

Developed strong communication skills, interacting with guests, residents, and colleagues

Handled customer complaints and resolved issues efficiently in retail and food service settings

Worked effectively in fast-paced environments, prioritizing tasks to meet customer needs

Built strong relationships with regular customers, anticipating their needs and providing personalized service

Demonstrated patience and understanding when interacting with residents with special needs or disabilities

Maintained a professional and friendly demeanor in all interactions, ensuring a positive customer experience

Organizational

Coordinated linen and supply replenishment in hotel rooms to ensure timely restocking

Prioritized tasks to efficiently clean and maintain common areas and resident rooms

Managed inventory of cleaning supplies and reported shortages to management

Developed a routine for cleaning and sanitizing dishes, utensils, and equipment in a cafe setting

Maintained a tidy and organized retail environment, including shelving and restocking merchandise

Coordinated with colleagues to ensure seamless execution of cleaning and maintenance tasks

Created and maintained schedules for cleaning and laundry tasks

Implemented efficient systems for tracking and managing inventory, supplies, and equipment

Demonstrated ability to multitask and adapt to changing priorities and deadlines WORK EXPERIENCE

Guest Services/Cleaner 2022

Great Wolf Lodge Niagara Falls, ON

Cleaner 2022

Sunshine Building Maintenance Niagara Falls, ON

Dishwasher 2022

Italian Cafe St. Catharines, ON

Cleaner 2017

Gilmore Lodge Fort Erie, ON

Cleaner 2015

Woodlands of Sunset Welland, ON

Laundry Attendant 2015

Superior Laundry Welland, ON

Retail Store Associate 2009

Avondale Port Colborne, ON

Assembly Line/Warehouse 2003

Bick’s Pickles Dunnville, ON

EDUCATION and CERTIFICATION

First Aid CPR Level C AED 2025

St. John’s Ambulance St. Catharines, ON

Child and Youth Studies (Online Studies) 2023

CDI College Brampton, ON

Dietary Food Service Worker (Online Studies) 2014

Niagara College Welland, ON

VOLUNTEER

Community Volunteer 2023

Oaks Center Port Colborne, ON

Volunteer-Co-Op (Virtual) 2023

Shining Light Recovery Centre New Brunswick

REFERENCES

Available Upon Request

Contact this candidate