Scrum Master / Agile Project Leader

Catrina Dunbar

***** ****** ******, *****, ** ***64 402-***-**** ********@*******.***

SCRUM MASTER PROJECT MANAGER

Certified ScrumMaster® with extensive experience leading, coaching, and scaling Agile practices within complex Data Governance and Advanced Analytics environments. Proven ability to maximize team performance, remove organizational impediments, and deliver high-visibility enterprise projects by fostering strong cross-functional collaboration and accountability.

AREAS OF EXPERTISE

Team Leadership SDLC Risk Assessment and Mitigation Agile Scrum

Kanban Process Improvement Problem Solving Forecasting Business Analysis

Project Management Compliance and Technical Standards

TECHNICAL SKILLS

Agile: Scrum Team Management Facilitate Scrum Events MS TFS MS Azure DevOps MS SharePoint Power BI Visio

Software development: SQL Server

Governance, risk, and compliance tools: Compliance 360

PROFESSIONAL EXPERIENCE

Blue Cross and Blue Shield of Nebraska, Omaha, NE July 2019 – October 2025

Agile Project Manager/Scrum Master

Facilitated Agile ceremonies for the Enterprise Data Governance (EDG) team, ensuring adherence to the Scrum framework.

Managed completion of assigned work for the EDG and Advanced Network Analytics (ANA) teams by proactively identifying and resolving impediments to boost team flow and productivity.

Cultivated a supportive environment through one-on-one meetings to openly discuss work, swiftly address issues, and support each team member's pursuit of personal development goals.

Developed, maintained, and presented monthly Sprint reporting metrics for the EDG and ANA teams to stakeholders and leadership, improving visibility into performance and forecasting.

Compiled and delivered clear and concise weekly report updates to the directors of EDG and ANA summarizing progress, risks, and projected timelines.

Championed team health by facilitating engaging team building activities and serving as an effective mediator to resolve conflict, fostering a more cohesive and productive environment.

Provided critical project management support for high-priority, enterprise-wide initiatives (Ignite Nebraska Program, Trend meetings, Risk and Triage meetings).

Data Governance Analyst II March 2018 – July 2019

Partnered with Data Stewards and Business Owners to design and implement a data quality issue review process to ensure consistent maintenance and governance of business terms in the Business Glossary.

Facilitated meetings and projects to drive the application of Agile methodologies to streamline issue resolution across the company.

Ensured continuity of the Agile process by leading key ceremonies (Daily Scrum, Sprint Planning, Retrospective) during the Scrum Master’s absence.

Guided the team in documenting governance standards and procedures to ensure 100% compliance with company policies.

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Data Governance Analyst I December 2017 – March 2018

Designed a Business Glossary for the company that provided a consistent directory of business terms and definitions.

Identified critical gaps in data governance and compliance documentation related to internal and external data sharing practices.

Wrote and implemented essential data governing policies, procedures, and standards to ensure the company’s full compliance with government regulations.

Collaborated with Data Stewards and Business Owners to drive efficient application of data standards and continuous data quality improvement.

Corporate Compliance Lead Technical Writer September 2007 – December 2017

Managed all company documentation, enforcing standardized templates and centralized repository usage to guarantee consistency and version control.

Implemented and managed a document review schedule to ensure continuous regulatory and internal compliance.

Led and mentored the Information Assurance/Policy Office team providing day-to-day management and coaching to enhance team performance and expertise.

Collaborated with all levels of management, Subject Matter Experts, and business partners to develop a unified action plan for training staff and documentation management.

Developed annual communication plans for the Compliance and Ethics department reporting key initiatives and metrics to the Board of Directors.

Managed the continuous update of all URAC accreditation and Medicare related documentation ensuring successful renewal and compliance.

EDUCATION

Master of Arts (M.A.), English

University of Nebraska at Omaha, Omaha, NE

Bachelor of Arts (B.A.), English

University of Nebraska at Omaha, Omaha, NE

CERTIFICATIONS

Lean Six Sigma Green Belt

Certified ScrumMaster®, Scrum Alliance

Certified Scrum Product Owner®, Scrum Alliance

Spark Leadership Program, Blue Cross and Blue Shield of Nebraska

Redefine the Game Leadership Program

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