Operations Leadership & Team Development Specialist

SUZANNE COUTURE-TEDLA

734-***-**** ️ **********@*****.*** Ann Arbor, MI 48104

PROFESSIONAL SUMMARY

Versatile and results-driven professional with extensive experience in team leadership, staff development, and operations management in fast-paced environments. Proficient in coaching, compliance oversight, and strategic planning to drive quality improvement and productivity. Skilled in data analysis, cross-functional collaboration, and customer service excellence. Adept at fostering team engagement and delivering organizational goals. SKILLS

• Team Leadership & Staff Development

• Cross-Department Collaboration

• Compliance & Safety Management

• Problem Solving & Analytical Thinking

• Customer Relationship Management

• Cash Handling & Store Operations

• Food Preparation & Sanitation Compliance

• Documentation & Reporting

EXPERIENCE

Fedex Delivery Driver-AJRobert Group/ Oct 11, 2025-Jan. 4, 2026 6700 S.State Rd, Saline, MI 48176

● Provide efficient and safe transport of packages to residential and business customers using logistical preparation, driving, physical labor, and customer interaction Associate Team Leader – Bakery Department

Whole Foods Market, Ann Arbor, MI Aug 2023 – September 25,2025

• Trained and developed team members to enhance productivity and performance. • Designed cross-functional strategies to optimize department outcomes.

• Analyzed customer feedback and operational data to recommend improvements. • Managed scheduling, reporting, and daily operations to support departmental goals. Assistant Team Lead – Customer Service

Whole Foods Market, Ann Arbor, MI Dec 2020 – Present

• Resolved customer concerns promptly while maintaining policy compliance. • Generated weekly performance reports and tracked KPIs for upper management.

• Monitored and improved operational efficiency through process evaluations. Chauffeur

Via Transportation, Ann Arbor, MI Apr 2023 – Oct 2024

• Maintained vehicle records, adhered to safety protocols, and provided high-quality customer service.

• Assisted with directions and resolved customer concerns during trips. Shift Supervisor

Starbucks Coffee Company, Ann Arbor, MI Nov 2022 – Jan 2024

• Oversaw shift operations, trained new hires, and enforced safety protocols. • Managed customer service functions, ensuring high-quality guest experiences.

• Developed shift plans, monitored sales, and improved team performance. Prep Cook

Chipotle Mexican Grill, Ann Arbor, MI Dec 2019 – Mar 2023

• Prepped large volumes of food, maintained a clean, organized workspace. • Trained and guided team members on sanitation and operational standards.

• Supported kitchen operations and inventory organization. EDUCATION

• Bachelor of Science in Business Administration Southern New Hampshire University, Manchester, NH (Expected Jan 2026)

GPA: 3.95 Dean’s List Relevant Coursework: Managerial Accounting, Leading in Business

• Associate Degree in General Studies Delgado Community College, LA Mar 2015 • ServSafe Food Protection Manager Certification Community Culinary School of Charlotte, NC Dec 2016

CERTIFICATIONS

• Food Handler Certification • SERV Safe Certification

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