Multilingual Customer Success and Sales Consultant with Global
Resume:
At the age of **
***********@*******.***
Beijing,China
JUN ZHANG
Job search intention:
Remote Customer Success
Sales Development Professional
Educational
background
·Seafaring Shandong Vocational & Tec College (05/2016 – 11/2016)
·Sale and Marketing LA Yo San TCM University (03/2018 – 04/2018)
· Business English Australia National College (12/2018 – 04/2019)
· Individual Support Australia Einstein College (07/2019 – 01/2020) 12/2010–12/2015 CHINA PLA SYSTEM Military Civilian Officer
Provided confidential executive-level support, including precise document drafting, strategic scheduling, management of sensitive communications for senior leadership. Orchestrated seamless coordination and information flow across multiple units, operational efficiency and protocol adherence in a high-stakes environment.
03/2017–09/2017 U.S.A Carnival Cruise Lines Hotel Assistant Supervisor
Delivered premium, customized service to a high-end, multicultural clientele in a fast-paced luxury environment.Performed market analysis based on guest feedback and competitive dynamics, providing actionable insights to leadership for service and product enhancements.
03/2018 – 09/2018 U.K Steiner Leisure Ltd. Customer Support Specialist
Independently managed and grew a private health consultation service, achieving 100% client satisfaction rate.Built deep client trust by conducting thorough needs assessments and maintaining detailed consultation records. 05/2019–01/2020 Australia Gumtree Customer Support Specialist
Analyzed customer feedback and market demand to formulate and present strategic improvement proposals for company products and services, demonstrating a user-centric approach.
07/2020-06/2025 BeijingYueYanHui Science & Tec Ltd. Marketing Consultant Conducted in-depth market research and analysis on industry trends, providing actionable insights and data-driven recommendations to inform leadership’s strategic decision-making.
Working
experience
Accomplished professional with a diverse international background spanning executive military support, .Proven ability to build trust, solve complex problems, and deliver exceptional service across cultures. Combines strong analytical, communication, and relationship-management skills with a results-driven mindset.
Languages: Chinese (Native), English (Fluent – IELTS 6.0)
Core Competencies: Client Relationship Management, Cross-Cultural Communication, Executive Support & Coordination, Market Research & Analysis, Consultative Problem-Solving, Detail-Oriented Documentation. Skill
certificate
Professional
Summary
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